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Tenshi Vapes is a premium e-liquid brand from the UK that stands for forward-thinking and the next evolution of a smoke-free lifestyle with their range of exotic fruit flavours.
1a Fairways Office Park, Pittman Way, PR2 9LF, Preston, United Kingdom
absolutely terrible my order has been processing for a week now, no reply via email from the site or the paypal recipient. do not buy from here if u dont want to waste ur money and be scammed. very unhappy and dissapointed
Still waiting for e liquid and the e mail for enquiries is not working .
So basically very unsatisfied in process of trying to get a refund
Received no information about my order, no delivery or attempt to notify about delivery made, no refunds.
Reply from Tenshivapes
My apologies, we never received any notification for your order being placed. If you order was not delivered to you, you should have contacted us and we would have looked into this for you. I will need to check out website to see if your order has come through and if it has it will be sent out for you and we will refund the delivery charge.
I did not get my order and it already more then 7 wark days past
Reply from Tenshivapes
Order was placed on 15th February 2022 at 09:25am UK time. We got notifications informing us “Payment pending (None). Order status changed from Pending payment to On hold”.
At 09:26am UK time we got another notification informing us “This order was abandoned & subsequently recovered”
We do not ship out items which we have not received money for. We have not received your money and your order was automatically cancelled from your side.
Ordered 4 Tenshi Rush and received 5 bottles of Rush and two other Tenshi flavours - thank you.
Brill service.
Still not received the items paid for last year. They don’t respond to emails, save your money and purchase elsewhere.
The response from Tenshi is misleading, I had to open a PayPal case to start the refund process (still not received) as they didn’t send items or answer emails from myself or PayPal.
Reply from Tenshivapes
I an sorry that you feel this way. I can see that you placed an order last month. Your payment was reversed back to you which was not requested by us. This may have been done by your bank or PayPal. You will need to contact them to see why this has happened. Due to this I am unable to send the items out to you.
Furthermore to your new updated review. You ordered the items on 17th of December the day we closed for Christmas. If there is no on available at the warehouse to dispatch the items, how will there be someone available to respond back to the emails. Regarding your refund you need to take that up with Paypal as you opened the case. Even though you opened up the case, you still went a left a review stating you have not received the items. How do you expect us to send the items to you when the money was reversed. If you had no replied back from emails, you could have rang us were the calls would have got diverted to my mobile and I could have looked into this for you.
Fantastic service through the online shop. Recieved my order faster than expected and recieved an extra sample. Will be ordering again!
Reply from Tenshivapes
Hi Umar! We're so glad that you felt we excelled with our service. We look forward to having you shop with us again.
- Kirsty
The Tenshi ranges are all fantastic for me the Natomi Menthol range is outstanding started trying the New Fantom collection only vaping the Black Ice so far and WOW 👌 keep up the amazing work you guys at Tenshi 💯👌🙌👊
Reply from Tenshivapes
Hey Chris! You're an avid Tenshi fan, this much we know. We truly appreciate the feedback and kind words and look forward to being able to serve you again soon.
- Kirsty
Tenshivapes literally have the best flavours and service! Also ordering off their website was so simple. Definitely recommend!
Reply from Tenshivapes
Hey Rawdah! We truly appreciate the feedback and kind words and look forward to being able to serve you again soon.
- Kirsty
Absolutely fantastic range of eliquid suited for all tastes.
Fantastic service and are really helpful if you are unsure of your needs or have any questions.
5 star service
Reply from Tenshivapes
Hey Dave! Coming from you, this means a lot. We love that we're able to keep our long term customers happy, and this drives us to deliver even better service in future. We truly appreciate the feedback and kind words and look forward to being able to serve you again soon.
- Kirsty
Reply from Tenshivapes
Hey Raiyana.
Thanks for the review. We're glad you like the new range, and we can't wait for you to see what comes next.
- Kirsty
Great eliquids I absolutely love the menthol series , the salts are amazing ... definitely be ordering again from this company .
Reply from Tenshivapes
Hey Abbe! Coming from you, this means a lot. We truly appreciate the feedback and kind words and look forward to being able to serve you again soon.
- Kirsty
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