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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed significant dissatisfaction with the ordering process, citing issues with delayed or undelivered items. The delivery service also received strong negative feedback, with numerous reports of extended shipping times that far exceeded the advertised estimates, even when customers paid for expedited options. Furthermore, many consumers were unhappy with the company's response time and overall contact, frequently mentioning a lack of communication and unanswered emails regarding their orders. However, some people were satisfied with the product quality, with several customers praising the durability and appearance of the jewelry. A few other people also felt that the delivery service was good, noting fast shipping and timely arrivals.

What people talk about most

Order

Users describe negative interactions with order fulfillment. Many customers report significant delays, with... See more

Delivery service

Clients share negative opinions on delivery service, with many expressing significant dissatisfaction.... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality, shine, and... See more

Response time

People report negative experiences with response times, consistently highlighting a lack of communication.... See more

Customer communications

Reviewers express significant frustration with the company's contact methods. Customers report a consistent... See more

Based on these reviews

Rated 3 out of 5 stars

0 updates for shipping says 48 hour delivery time and it took over two weeks to come however i orderd a chain off them a few years ago and only just lost it being the reason im buying another and... See more

Rated 3 out of 5 stars

I had submitted a request for response about a previous order, i used their contact me button on their site. after two weeks i got no response, so I just went ahead and ordered my item. I love this co... See more

Rated 3 out of 5 stars

I had previously purchased a White Gold Rope Chain from Tericci - it was really nice, shiny, looked great. I misplaced it so I ordered another. Not only did it take a month to come after paying for 48... See more

Rated 3 out of 5 stars

Quality of product it very good however delivery time is very slow and not true to what it says upon purchase ordered nearly two weeks ago and has still not been shipped.


Company details

  1. #293 of 296 best companies in Jewellery shop
  2. #276 of 283 best companies in Fashion accessories shop

Written by the company

Tericci is a leading jewellery brand which was born and operates within the UK. Constantly innovating, designing new pieces and forever improving core foundations. Inspired by past and present HipHop culture, Tericci are always setting the levels. Designed in Britain: All pieces are designed at the Tericci HQ, based in the North-West of England. The in house design team are always pushing their limits to ensure Tericci remains current, on trend and ahead of the market. The Tericci Team: We all share the same vision, drive and ethos. We are all UK based and operate collectively at the Tericci HQ. Our team has been hand-picked by the founder, hiring specialists in all fields.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Money taken

Money taken, Order not received. No communication from company despite multiple attempts to contact them.

6 December 2025
Rated 1 out of 5 stars

Poor delivery/customer service

Ordered a chain for my son at the start of November - got an email confirming order but still haven’t received - waiting over 20 days now. Have emailed several times but no response. Won’t be ordering again.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Very poor

Item never arrived and they never responded to my messages.. very poor customer service.. would not recommend

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid !!

Avoid !!! ordered 3 or 4 week ago and it still hasn't arrived, I used next day delivery as well! they ignore your emails and social media messages, absolute scam ! I'm fuming

18 November 2025
Unprompted review
Rated 1 out of 5 stars

i ordered a chain 2 weeks ago and i’ve…

i ordered a chain 2 weeks ago and i’ve had nothing i’ve sent 3 emails with no reply and nothing has came through about shipping or even delivery wait of time spending money for nothing i think the wearhouse has closed down not going to lie

13 November 2025
Unprompted review
Rated 2 out of 5 stars

Product is ok but customer service is…

Product is ok but customer service is terrible. I have emailed five times about an issue with the size of the item and returns and have heard nothing. It is a shame as I like the items I ordered but just can’t get Tericci to respond.

29 October 2025
Rated 1 out of 5 stars

Terrible

Terrible. Want a refund get no response from anyone for weeks and weeks. Paid for fast delivery came 3 weeks later. Shocking

29 October 2025
Rated 1 out of 5 stars

Ordered just under 2 weeks ago and not…

Ordered just under 2 weeks ago and not had a single update as to where my order is. Ordered from here before and the communication was terrible last time. It’s a shame because the chain I have already is such good quality, just took weeks to come and no communication from the company.

4 November 2025
Unprompted review
Rated 3 out of 5 stars

I had previously purchased a White Gold…

I had previously purchased a White Gold Rope Chain from Tericci - it was really nice, shiny, looked great. I misplaced it so I ordered another. Not only did it take a month to come after paying for 48hr delivery, its not as nice? Dull, the clasp is different. Shame really. Will probably buy another from elsewhere.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

DONT USE THIS COMPANY !!

Awful they don’t even send the product just take your money and go awall never reply to any emails you can’t track your product either. DONT USE THIS COMPANY !!!!

13 October 2025

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