Terminix Reviews 698

I retained Terminix for its Rodent Exclusion service. They bill annually for this service. In mid-November i discovered rodents in my home so I contacted them to address the problem. 5 or 6 hours of phone calls, 4 non-returned calls that were promised to be returned and 2 visits from service "professionals" who at the end of the day were not licensed to provide exclusion services, my problem still has not been addressed and I still have mice in my house.

4 months without getting a solution for my roaches and rodents infestation. Every single visit a different excuse. Don’t even bother to use them

I Cancelled my membership months ago and still got a bill and the customer service rep said they have no record of my cancellation and if I don’t pay I’ll be sent to collections. They must use water to spray because I still had the same issues as before they came TWICE . Then wanted someone to come out and look at noise in the attic the lady found a small amount of rodent feces and the lady said it was urgent to start treatment due to us having a baby and the price to add traps and add insulation would be 4,000$ and I had two weeks to agree before it got “ so bad and dangerous to the babies health” that the price would jump from 4k to 7k if not taken care of in 2 weeks. So I agreed out of anxiety but was able to think of very young through once she left and Texted the rep on her personal phone number she gave and once I said I want to cancel she never responded. Got a second and THIRD opinion and was told there was no rush and using regular bait would do the trick and it DID. Terminix must work off of commission using scare tactics trying to have us agree to a 4k job that I got done for 275$ from another highly reputable company. DO NOT USE TERMINIX. CROOKS.

3 times scheduling and nobody showed up. I called after it was confirmed and the telephonist asked Did you call Larry?? Even if they confirm someone has to call their technician otherwise he is not coming. And nobody told me I had to call Larry.
And to continue - when I got the phone of Larry and tried to call nobody called me.
Terrible service!

The worst experience! Had an iPad new taken from my home! Was never allowed to be in the home to watch them as they sprayed! I was disrespected by the branch manager as he was yelling at me! They refused to give me my refund back after they canceled my services and took money out of my account a week later as I was told I would not be charged! I will never refer them to anyone not even my worst enemy! They came in three times and none of the times I was allowed to be in my own home. Called another company and it allowed to be in my home the whole time they do what they need to! Poor excuse of a company!

My name is Sheila Love-Cash and I want to say to anyone even thinking about using Terminix please please be smart and read the negative reviews because they are 100%true. Normally I read reviews before I get a service but unfortunately this time I didn’t and I am literally paying the price for not reading them. Let me start at the beginning which would be my appointment to have my house serviced I waited all morning changed my day around for this appointment to only find out my appointment had been canceled by Terminix and rescheduled the only thing is they forgot to notify me and when I called the representative said they dropped the ball. Next is payment you get told one price at inspection only to be told different prices by different representatives of Terminix. But the kicker is they will try to charge your bank account and haven’t done any services at your home I had to file a claim with my bank because they are trying to charge me $136 a month and haven’t done a damn thing. It must sound to the readers like I’ve been dealing with this rip off company for years nope only 2 months please stay away this has been the worse experience of my life. Oh just checked my email they are trying to process a payment again when no service has been rendered on phone with bank to make sure they get absolutely nothing next step file a complaint!! In addition as I read these reviews I noticed Terminix who should be terminated only respond to the positive ones hmmm is that the company posting the positive ones hmmm probably!! Ok viewers new update: as I told you previously earlier this week they tried to go in my account again and they couldn’t get in well low and behold yesterday morning I get a phone call from a rude manager named Tyler he referred to me as “dear” 4 times which I politely asked him to stop but you know what they say IGNORANCE IS BLISS isn’t it suspicious though once they can’t get paid or debit your account someone can finally call you after 2 months hmmm!!

Signed up, wasn't happy because we kept seeing bugs. Told them, they did nothing. I cancelled, they kept billing me. They now sent me to collections saying it was a 1 year agreement. I never signed up or gave verbal agreement to a 1 year agreement. How can they expect to take my collections for some "made up" agreement? I think we should all start a civil case on these practices.

This company is a joke and are only looking to rip everyone off. They came to my house 3 times for roaches and spray a few areas and that’s all. I asked them to move the fridge to make sure there were none behind or under it and they said it wasn’t necessary. Over $200 later and I still have them. They won’t refund me the money. They also overdrafted my account twice in the same week for charging me for services I never asked for and taking my monthly payment out twice in one week. Using a local pest control company and sure enough he said roaches are in the motor of my fridge. And they are a lot cheaper. Terminix should be shut down they are scam artists

Hands down - the worst company I have ever had to deal with.
AVOID AT ALL COSTS. PLEASE READ THE ENTIRE REVIEW BECAUSE THIS IS NOT ONLY POST JOB SERVICE RELATED, BUT ALSO WITH BILLING ISSUES. There are so many other pest control companies out there - you do not want to deal with the headache that comes along with signing a contract with this company.

We had extensive work done to our attic (over $22,000). They were great off the get go and were quick to take our money. However, when we needed any help after (we have a six year warranty and were told they would follow up with us shortly after the attic was done to assure us everything was good). We called the company for weeks to try to get someone back out to check on our attic because we still could here critters/pests up there. We were only able to get someone to come back out after my husband had threatened to sue them.

Additionally, we were told we were required to sign up for their pest control services for a given time. After six months, we cancelled them. I have been waiting for over a month for a refund for my cancelled services (I called to cancel in September and was charged in October). I have called every week regarding the refund and keep being told my case has been escalated and someone will call me back and I will be receiving a refund in 5-7 business days. I have called over four times and have been told the same thing, nobody can get me on the phone with a manager.

Well, yesterday I received another charge that was different. I was charged for my warranty (this should not have happened because Terminix built in $2,000+ into our total bill without telling us to cover our warranty). I called Terminix for the fifth time and was told that I should not have been charged but I would need to call the district manager, Todd, to get all of my refunds handled. Well, still haven't heard back from Todd. Still out almost $200 on services I haven't received and were supposed to be cancelled.

PLEASE DO NOT FALL FOR ANYTHING THIS COMPANY HAS TO SAY. THEY WERE SO QUICK TO COME OUT AND SELL US ON THEIR SERVICES BUT THE FOLLOW UP IS ATROCIOUS. I WILL MAKE SURE TO LET EVERYONE I KNOW THAT ASKS FOR ANYTHING RELATED TO THEIR OFFERINGS TO AVOID THEM AT ALL COST.

worst customer service. they refuse to deal with you and string you on. the poor agent make 25 dollars while the company pockets the rest. and there is zero communication between the main office and the regional and the poor agent. RUN from this company.

It has been over 6 months now since I contacted Terminix to control my mosquito problem and promised results - over $1200 charged to my account and paid. Guess they take u on the termite treatment since u can't see anything, but my main concern was mosquitos, no absolutely no results after multiple treatments. I plead to renegotiate the $202 they were taking each month for worthless treatments. No response. A manager from Stone Mountain finally called a couple of months ago - "Terrence' - but said he had to contact his manager - would call back in a day or 2 - no call back and they kept taking $202 for nothing. Never have heard from the guy in over 3 months now. I've been robbed for 7 months now and guess I'll just cancel my credit card and go to small claims count. These guys are villains. But beware - I went thru this same rip 2 years ago - most companies have been bought out by Rentokil - I paid them off for nothing when they bought my last worthless pest control service and threatened me with collection for non service. They are seemingly ruthless thugs - unreal but truly real taking your money for nothing. i read

This company is a scam! They charged me over 2K for exclusions services. They were supposed to close any entry points that mouses maybe coming through. However after 2 years we are still having the same issues. They sent techs that does not know what they are doing, they will enter your home with their dirty boots and they broke a vase on the way up. They do not care about the customers once they sign up for services. I had numerous no show appointments. We tried to speak with our local manager "Mike" but he refuses to call us or come over. I reported that we still have the same issues to their call center but nothing has been done. All of the sudden now, they cancelled our services without letting us know. SAVE your money and get someone that will get the job done!

Terrible company, do NOT do business with it. Overbill, do no service, do not resolve issues, anything it can do to not service your account and make things difficult for you, it will do it. Does not deserve even 1 star. Stay away from Terminix.

I called a scheduled an inspector to come to my home. I was told someone would arrive between 4 and 5:30. When no one had arrived or called by 5:45, I called Terminix. The person I talked to said they called the inspector and left him a voicemail. When I still hadn’t from him by 6:05, I called Terminix again and was told that I shouldn’t have been given that appt time, that they don’t really do that time slot. When I questioned her further, she said the inspector no longer worked in my area and I would have to reschedule. When I tried to reschedule she said no one worked in my area any longer. Why was I allowed to schedule in the first place if there isn’t anyone who can come to my area? I wasted a whole day waiting for this appt. This was my day off work and I could have taken care of it without missing any work had this been handled appropriately. Instead, I had to call another company and schedule an appt for the following day. This means that I also have to take a day off work. So Terminix is costing me money without providing any service

I called back in August to cancel my service. They pulled the bait stations from my yard 8/27/24. They have continued to bill me every month since then. I called in September and again this month and I get the same responses but have got no emails confirming cancellation. I’m also always promised a refund that has yet to materialize. I’m going to file a complaint with the better business bureau and see what my bank can do to stop them from continuing to charge me.

I just spent the entire morning waiting for them to show up to an appointment set up last night. I finally called them to be told they put an L in my phone number in place of a 1 so they never bothered to come. I even called when there was still time remaining and they had no idea what they were doing or why. Ask do I want to set up another appointment...hahaha...no. Appointment was 8:15-10, It's 11:15am now!

We called for a problem with mice they sent a salesman he quoted us just under a 1000.00 then tried selling us insulation??? The Tech came out met my husband and he said he was here to kill spiders no mention of mice Husband said no we have a mice problem Tech said oh? he placed four poison traps in attic and didn't seal up anything (salesman said he would do that) then the Tech tried selling us insulation??? Are they an insulation company or a pest control company very disappointed we cancelled Not a good company don't call them its at your own risk

My husband I have spent two months and countless hours calling and talking to numerous individuals with this company. We repeatedly have been scheduled and billed for services we didn't request. They illegally billed our account for approximately 500.00 17 days ago and we continue to be told by Mark (the local owner/manager) that he is "looking into it" and that a refund will be posted, only to call days later and be told the exact same thing. These people are 100% crooked! My advice - run and don't look back!

What a horrible experience. My parents are elderly they have fleas in the house. I called termini to see if they can come to the property and get the job done. First the sales rep said absolutely they can get us a appointment within a couple of days which was lie I found out later. The sales rep also said first payment would be 240 or 250 we were sent an email for $337.00 it gets worse. They didn't show up to parents house again they are elderly. Termini sent a email showing steps on how to prepare the house it took my parents 2 days to do this which wasted there time and energy. Now at this point I was pissed I told them they were elderly they showed they understand and would get someone out rite away. Nobody shows up so I called. This time the representative tries to tell me they never scheduled my appointment that they were just trying to fit me in however I have an email that
clearly said appointment scheduled. So I told her I do not want your services please cancel it do not come to my parents house. They forward the call to retention now the lady I spoke to tried to sound all sad like they are losing me as a customer and I should feel bad for her. I don't know what she was on . I told her I do not care I want my services canceled nobody showed up we waited 2 days and my parents moved everything around preparing for the treatment. She said okay she will cancel the call. Next day I check my bank statement because I do not trust them and guess what they charged me $337.00 for services that did not happen. This is completely fraud. I called terminx and the lady on the phone says it's because our autopay was not canceled. This is ridiculous if you canceled my services why was autopay and most importantly why was my payment method not canceled as well ? These
people will charge you and not show up and try to play victim. If you cancel services please check your statements. What horrible company what a disgrace I wonder how many times they got away with this.

Terminix is the worst pest control company ever. Do not trust the reviews that show Terminix 2, 3, 4, stars. This company charges you for services upfront, it you want an ongoing pest control provider. However, thereafter you are at the mercy of your local management office. There is no follow-up from corporate headquarters if you have an issue with the local servicer. I have had my garage door damaged, appointments changed without notification, different technicians have told me services I am not eligible for when my contract says different. In addition, the company has been sold moreover, thus the left hand does not know what right hand is doing. Terrible customer service and follow-up. Do not waste your money.