TestGorilla Reviews 1,705

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers had a great experience with this company. Many customers found the assessments to be engaging, fair, and meaningful, with tasks relevant to the role and accurate feedback. The platform's interface is often described as user-friendly, clean, and intuitive, contributing to a stress-free experience. People appreciate the well-structured and clear questions, which effectively test practical skills and allow individuals to showcase their abilities. However, some reviewers were not happy with the customer service, describing it as terrible and unhelpful. Additionally, some people mentioned that the time allotted for completing questions was unrealistic, especially for those requiring extensive reading and calculation.

What people talk about most

User experience

Clients share positive opinions on user experience, with many reviewers finding the platform user-friendly,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers expressing disappointment and frustration... See more

Website

Consumers find the website to be ambiguous, with some reviewers praising its user-friendliness and smooth... See more

Service

Users describe ambiguous interactions with service, with many expressing significant dissatisfaction, citing... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as terrible and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was challenging but well prepared, the only dilemma is that for those that a slow in reading will miss great opportunities. At the end of the day even slow or careful readers are capable of working... See more

Company replied

Rated 5 out of 5 stars

I recently completed some of the TestGorilla assessments, and they really stood out compared to others I’ve taken. The tasks were clearly relevant to the role, and the feedback felt accurate and usefu... See more

Rated 5 out of 5 stars

The experience was great but some basic aspects should be amend. The questionnaire should be related to basic or 70% oriented tagged to job specialization. It gives deep insights of the person a... See more

Company replied

Rated 5 out of 5 stars

It was amazing! From the kind and encouraging emails, explaining everything step by step really eased me of how stressed I was feeling before I took my own test. The breaks in between and literally ju... See more

Company replied


Company details

  1. Software company

Written by the company

TestGorilla is a leading skills-based talent discovery platform that combines sourcing, screening, and scientifically-validated assessments to reveal the complete picture of each candidate before the first interview starts. Unlike hiring tools that focus on experience and rely on assumptions, TestGorilla surfaces the best and most relevant talent, giving teams the context they need to hire smarter, faster, and more fairly. Built for modern teams, TestGorilla gives you the data and tools you need to move beyond resumes and make smarter hiring decisions based on what candidates can actually do. The platform now goes beyond assessments and offers AI-powered talent sourcing, letting you connect with over two million skills-tested job seekers ready to match your open roles.


Contact info

3.8

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Process oriented

The entire process was scientifically arranged, instructions were crystal clear and the exercise was simple enough to be understood and completed

18 July 2025
Unprompted review
TestGorilla logo

Reply from TestGorilla

Thanks for sharing your experience! Wishing you all the best!

Rated 5 out of 5 stars

The skill test was straight

The skill test was straight, insightful and interesting. Prepares one for the journey ahead.

16 July 2025
Unprompted review
TestGorilla logo

Reply from TestGorilla

Thanks for sharing your experience! Wishing you all the best!

Rated 5 out of 5 stars

this platform's interface is super…

this platform's interface is super consistent and chill, making it easy to use without a annoying hassles, it feels intuitive and never gets in your way, which i totallyy appreciate

16 July 2025
Unprompted review
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Reply from TestGorilla

We appreciate you sharing your experience, Mark! Wishing you all the best!

Rated 1 out of 5 stars

Not worth it

One star is even too much. If you are invited to take a screening test for a new job, don’t expect much. I had to complete 16 critical thinking questions that required thorough reading and multiple answers in less than 10 minutes, which is almost 37 seconds per question. It’s a waste of time.

19 July 2025
Unprompted review
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Reply from TestGorilla

We're sorry your experience wasn't what you'd hoped for. We understand that assessments can feel challenging, especially with time constraints, and we appreciate you sharing your thoughts. Wishing you the best!

Rated 1 out of 5 stars

Fundamentally flawed system

Fundamentally flawed system. Some questions were grammatically incorrect, some required a single “correct” answer when nuance meant none were correct, some required you to pretend / play act to be in a role and scenario wholly unconnected to your experience or the role you are applying for. I am concerned what hiring companies will really learn from this.

14 July 2025
Unprompted review
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Reply from TestGorilla

Hi there! We're sorry your experience wasn't what you'd hoped for. We understand that assessments can feel challenging, and we appreciate you sharing your thoughts.

TestGorilla's tests are meticulously designed and validated to measure the skills and attributes most relevant to job success. Our goal is to help employers make fairer, skills-based decisions, and we appreciate your feedback as we continue improving the experience. Wishing you the best!

Rated 1 out of 5 stars

The worst test experience in my life...

The tests to make sure your employee are actually capable are great but limiting the time on questions that needs careful reading is so unfair its limits the ability for very skilled and capable people that are take thier time reading and making sure they understand correctly is outrageous i understand there has to be a time limit its a test yes but its too short to get anything done or answer accurately

27 June 2025
Unprompted review
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Reply from TestGorilla

We're sorry your experience wasn't what you'd hoped for. We understand that assessments can feel challenging, especially with time constraints that impact careful reading, and we appreciate you sharing your thoughts and would you to share more details with our team. Wishing you the best!

Rated 1 out of 5 stars

TOTALLY AVOID AT ALL COST

You should look into other better options like synap or vervoe

Based on my experience, the platform is designed to try to get you to have a free test and trick you into upgrading to monthly but you will not be informed that you will be in a contract. It is on their main page but if you go through the free testing funnel, it is totally very deceptive. Not clear, you will see annual billing but not that you are going to get tied into it for a YEAR.

Another strategy for them to get your money is when somewhere very small in their website says that if you are an agency that they have a different plan/pricing. So, you need to be very careful to upgrade on your own as they will just bluntly say "oh, that is against the policy" you need to pay this so we will update you to an agency profile" etc. If at the very beginning you know that I am an agency, why did you let my account to pay for that other package then they will say "it is stated in the policy" it's not refundable and just cancel it without refund. So, you will end up having 2 options, say goodbye to your $111 or pay for their agency upgrade for $2000+ without properly testing their platform. Barely did a thing in their platform and money GONE. It is definitely a scam and a trap!

Now for the third part, the customer service is just not helpful and even if you try to give the app another try, you will be put off by how they handle things in there. No, you take my $111 and I am happy to stay away from this horrible company.

27 June 2025
Unprompted review
TestGorilla logo

Reply from TestGorilla

We're sorry your experience wasn't what you'd hoped for. Our plans, as stated on our pricing page, are a year-long commitment. While we offer the option to break this down into 12 monthly installments, this differs from a month-to-month subscription. TestGorilla aims for full transparency in all dealings, as indicated on the checkout page. Due to the annual nature of our plans, TestGorilla is unable to cancel monthly payments within the first 12 months. Please reach out to our team should you require any additional support or have any more feedback to share.

Rated 2 out of 5 stars

Did not get any update

I have recently given a test for testGroilla company itself and did not hear back from them, eventhough I scored 100th percentile on test.

They are not responding to emails or anything else.

15 June 2025
Unprompted review
TestGorilla logo

Reply from TestGorilla

We understand it can be frustrating not to receive more details on your performance or hear back after an assessment. We recommend reaching out to our hiring team directly for feedback, as we sadly don't have access to your personal details to initiate a follow-up. Wishing you the best!

Rated 4 out of 5 stars

It was challenging but well prepared

It was challenging but well prepared, the only dilemma is that for those that a slow in reading will miss great opportunities. At the end of the day even slow or careful readers are capable of working for each job opportunity, but it passes due to them being slow, not competence but the inability to read fast.

10 June 2025
Unprompted review
TestGorilla logo

Reply from TestGorilla

Thanks for sharing your experience! We appreciate your feedback regarding the time constraints on questions that require careful reading, and we understand how that can impact even very skilled and capable individuals. We're glad to hear that you found the tests well-prepared. Our goal is to help employers make fairer, skills-based decisions, and we appreciate your input as we continue improving the experience. Wishing you the best!

Rated 1 out of 5 stars

Expensive and they will not let you cancel for a refund

Expensive and they will not let you cancel even if you do not use the service. Also the tests are not able to be customized.

20 June 2025
Unprompted review
TestGorilla logo

Reply from TestGorilla

We're sorry your experience wasn't what you'd hoped for. We understand that issues with a subscription and customization can feel challenging, and we appreciate your feedback as we continue improving the experience. Please do reach out to our customer success team should you require more support.

Rated 5 out of 5 stars

This is my first experience using…

This is my first experience using gorilla test, NSHE did great chosing gorillatest as their assesment platform, this test makes me feel to knowing more about myself

13 June 2025
Unprompted review
TestGorilla logo

Reply from TestGorilla

Thanks for sharing your experience! We love hearing that you found the TestGorilla assessment insightful and that it made you feel like you're getting to know more about yourself.

Rated 5 out of 5 stars

It was quiet interesting to oversee how…

It was quiet interesting to oversee how other businesses thinks and operates, a shared ground will appear somewhere emphasizing the difference between businesses strategies.

13 June 2025
Unprompted review
TestGorilla logo

Reply from TestGorilla

Thank you for a fantastic review! All the best!

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