Very happy with this small business that supplied 'hard to get' items for my wife that were supplied quickly and efficiently, with the supplied items being in good order. No complaints at all ...
Company replied
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See what reviewers are saying
Very happy, managed to get the last stock of my favorite gloss. The customer support emailed me asking if I can wait as they’re on holiday or wanted a refund, loved the communication and honesty. Rece... See more
Company replied
Scam company. Please do not buy from them. Ordered 3 sets of French manicure nail varnish on 31/1/24. Did not receive a confirmation email, my order or any correspondence. Emailed the company numerous... See more
Company replied
QUICK Delivery & PROMPT Response This was my first time buying anything with this company and i honestly can’t understand why they get such negative reviews.Items were sent in good time , perfectl... See more
Company replied
Company details
- Cosmetics shop
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Perfume store
- Skin care products vending machine
Written by the company
Tetra Cosmetics started with a vision: to redefine beauty by offering products that empower and inspire. Our journey is rooted in a belief that every individual is unique and beautiful in their own way. We curate our collection with utmost care, selecting products that reflect our commitment to quality and self-expression. From day one, our focus has been on more than just selling cosmetics. We aim to foster a community where beauty is a source of confidence and creativity. With Tetra Cosmetics, you’re not just purchasing products – you’re becoming a part of a movement that celebrates diversity, self-love, and the art of embracing your true self
Contact info
59 Broomwood Road, BR5 2JJ, Orpington, United Kingdom
- +44 7507 969524
- support@tetracosmetics.co.uk
- tetracosmetics.co.uk
4.2
Great
31 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with this small business…
Very happy with this small business that supplied 'hard to get' items for my wife that were supplied quickly and efficiently, with the supplied items being in good order. No complaints at all ...
29 December 2025
Reply from Tetra Cosmetics
Dear Mike,
Thank you so much for your wonderful review and for supporting our small business.
We’re delighted to hear that you were happy with the service you received and that we were able to supply the hard-to-get items quickly and efficiently. It’s great to know everything arrived in good order and met your expectations.
Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience.
Thank you once again for your support, and we look forward to assisting you in the future.
Best wishes,
Tetra Cosmetics
Reply from Tetra Cosmetics
Dear Anita,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a good experience with us and found the ordering process easy and convenient. It is also wonderful to know that your goods arrived on time and that you were pleased with our service.
Your kind comments are greatly appreciated, and we look forward to serving you again in the future.
Kind regards,
Tetra Cosmetics
Really happy with my experience
Really happy with my experience, my products arrived well.packaged and super quickly! Would definitely use Tetra cosmetics again.
19 March 2026
Reply from Tetra Cosmetics
Dear Zoe,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you were so happy with your experience and that your products arrived quickly and well packaged. Providing efficient service and ensuring orders arrive safely are both very important to us.
Your kind recommendation means a great deal, and we truly appreciate your support.
We look forward to welcoming you back to Tetra Cosmetics again in the future.
Kind regards,
Tetra Cosmetics
Very happy
Very happy, managed to get the last stock of my favorite gloss. The customer support emailed me asking if I can wait as they’re on holiday or wanted a refund, loved the communication and honesty. Received my parcel later but not an issue at all, very happy about the service.
31 January 2026
Reply from Tetra Cosmetics
Thank you so much for your kind words! Everyone at Tetra Cosmetics truly appreciates your patience and understanding while we were away, and we’re delighted to hear that your favourite gloss reached you safely in the end.
Providing honest communication and a positive experience means everything to us, so your feedback really makes our day. Thank you again for your support — we hope you love every bit of your gloss! 💕
Amazing price products & very quick…
Amazing price products & very quick delivery. Thankyou
22 January 2026
Reply from Tetra Cosmetics
Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with our prices and speedy delivery.
Everyone at Tetra Cosmetics really appreciates your support, and we hope to serve you again soon 💖
Reply from Tetra Cosmetics
Thank you for your lovely feedback Mr Bill Hensey! Providing clear communication and fast delivery is very important to us, so we’re thrilled to hear you had a great experience with Tetra Cosmetics.
We look forward to serving you again.
Reply from Tetra Cosmetics
Thank you, Rita, for your kind feedback. We’re delighted to hear that you found our service professional and efficient, and that your queries were answered promptly. Supporting our Business partners is a top priority for us, and we truly value your trust in Tetra Cosmetics. We look forward to continuing to work with you.
Order was placed
Order was placed, money took out from my account and couple days later I received an emails that the items I ordered are out of stock…
13 November 2025
Reply from Tetra Cosmetics
Thank you for taking the time to share your experience. We regret the inconvenience caused by the unexpected stock discrepancy associated with your order. While the payment was processed correctly, an unforeseen inventory alignment issue resulted in the items becoming unavailable. We understand the impact this may have had and offer our sincere apologies.
Please be assured that we are undertaking an internal review of our inventory and order-processing protocols to mitigate the likelihood of similar occurrences in the future. Your refund has been processed promptly in accordance with our standard procedures.
Should you require additional assistance or wish to explore alternative product options, our Customer Support Team remains at your disposal. We appreciate your feedback and the opportunity to improve our service delivery.
Brushing scam!
My personal details were stolen as part of a scam, I then received a parcel from these guys which I didn’t order. I tried contacting them to no avail after tracking the parcel back to this retailer. After speaking to 101, they informed me it’s part of a brushing scam where scammers take your details, send you parcels you didn’t order in order to take your information and publish fake positive reviews under your name. I am taking this much further and everyone should be aware!
17 September 2025
Unprompted review
Reply from Tetra Cosmetics
Dear Mai,
We are sorry to learn of your experience and would like to investigate this matter further on your behalf. To assist us in carrying out a full review, we kindly request that you send an email to support@tetracosmetics.co.uk including any photographs of the parcel you have received.
Once we have received this information, we will be able to proceed with our investigation and provide you with an appropriate resolution.
Thank you for your cooperation.
Yours sincerely,
Julie
Customer Care Team
Tetra Cosmetics
Quick and reliable which is perfect for…
Quick and reliable which is perfect for me. They have such fantastic customer service with excellent quality products. 100% trustworthy ans reliable 😊
24 August 2025
Unprompted review
Reply from Tetra Cosmetics
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our service and products. Your trust means the world to us, and we’ll continue working hard to maintain the quality and reliability you expect. 😊
Happy shopper
Easy website to use. Received my order promptly. Kept up to date with tracking
6 November 2024
Reply from Tetra Cosmetics
Thank you for sharing your experience! We’re so glad to hear that you found our website easy to use and that your order arrived promptly. Keeping you updated is a priority for us, and we’re happy it made your shopping experience smooth. 😊
It was easy talking to them
It was easy talking to them. They were warm and responsive
28 October 2024
Unprompted review
Reply from Tetra Cosmetics
Thank you for your kind words! We’re delighted to hear that our team made your experience easy and pleasant. Being warm and responsive is what we strive for every day!
Better than expected
I was scared this would just be a sketchy website but was actually pretty good!
6 October 2024
Reply from Tetra Cosmetics
Thank you for giving us a chance! We completely understand how important trust is when shopping online, and we’re glad we could exceed your expectations. We look forward to serving you again!
QUICK Delivery & PROMPT Response
QUICK Delivery & PROMPT Response
This was my first time buying anything with this company and i honestly can’t understand why they get such negative reviews.Items were sent in good time , perfectly packaged and at a very reasonable price, I simply can’t fault the great service … I’ll be back :) Thank you so much 🙏🏻
6 October 2024
Reply from Tetra Cosmetics
Thank you so much for sharing your experience! We’re thrilled to hear that everything went smoothly and that you’re happy with the service and value. Your trust and kind words mean a lot to us, and we can’t wait to welcome you back! 🙏🏻😊
Quick delivery amazing smell last all…
Quick delivery amazing smell last all day will be buying again
20 September 2024
Reply from Tetra Cosmetics
Thank you for your wonderful feedback! We’re so glad you love the scent and the lasting quality. Quick delivery and happy customers are what we aim for—can’t wait to serve you again!
Prompt delivery and well packaged
Prompt delivery and well packaged. Competitive prices and wide choice of items.
30 September 2024
Reply from Tetra Cosmetics
Thank you for your kind words! We’re delighted to hear you were happy with the prompt delivery, packaging, and our range of products at competitive prices. We look forward to serving you again!
I am impressed with tetra cosmetics…
I am impressed with tetra cosmetics customer service and professionalism..i have really enjoyed doing business with them and continue to do so in the future.. I am honestly very satisfied and happy especially with Mrs Smit Patel who is very helpful, reliable, understanding and assisted me throughout my purchase.. Thank you..
1 October 2024
Unprompted review
Reply from Tetra Cosmetics
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our team, especially Mrs. Smit Patel. Your kind words mean a lot to us, and we look forward to continuing to serve you with the same care and professionalism in the future!
First time using this company direct
First time using this company direct. Would definitely recommend to all family and friends.
12 September 2024
Reply from Tetra Cosmetics
“Thank you for your kind words! We’re delighted to hear that your first experience with us was a positive one. Your recommendation means a lot, and we look forward to serving you and your loved ones again!
Thank you for your excellent service…
Thank you for your excellent service and a lovely product ‘ perfect gift for Christmas X
27 August 2024
Unprompted review
Reply from Tetra Cosmetics
Thank you so much for your kind feedback! We’re thrilled to hear you’re happy with our service and that the product made a perfect Christmas gift. Wishing you a wonderful festive season!
Reply from Tetra Cosmetics
Thank you for your feedback! We’re glad you were happy with our prices and fast delivery. We look forward to serving you again!
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