Was very happy with the expedient & positive reply from customer services to my original query, but to date have still not had a reply to my follow up email dated 7th October & resent on 25th October... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great delivery, it would have been 5 stars but the swatches were rather small and therefore difficult to see and imagine what the pattern is really like.
Company replied
Couldn't be happier with our new Tetrad sofa. The quality is genuinely exceptional. It's beautifully made, super comfortable, and you can tell it will last us years and years. Delivery was swift and... See more
Company replied
Visited the outlet today from Newcastle (300 mile round trip) we had visited for something we had seen online, but in the event saw something else albeit more expensive. The quality is exceptional a... See more
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Company details
- #74 of 78 best companies in Furniture Manufacturer
Written by the company
Established in 1968, Tetrad is a British furniture manufacturer renowned for timeless design and traditional craftsmanship. Each piece is hand-crafted in our Lancashire workshop using high-quality materials, time-honoured techniques, and an eye for detail. From iconic sofas to statement chairs, we are proud to offer furniture that blends heritage, comfort and enduring style. Discover collections designed to last – and crafted to be loved.
Contact info
Tetrad, Hartford Mill, Swan St, PR1 5PQ, Preston, United Kingdom
- 01772 792936
- customerservice@tetrad.co.uk
- tetrad.co.uk
4.0
Great
165 reviews
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Replied to 100% of negative reviews
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The samples were ordered via a store in…
The samples were ordered via a store in portrush and delivered directly to my home they arrived very quickly and I am going to order chair very soon the fabric is beautiful and great quality I have always wanted a tetrad chair so thank you for a wonderful service regards palm
6 May 2026
Reply from Tetrad
Thank you for your positive feedback :)
Reply from Tetrad
Thank you for sharing your feedback :-)
Reply from Tetrad
Thank you for your lovely feedback and for supporting British manufacturing :)
Thanks for a speedy service for fabric…
Thanks for a speedy service for fabric samples still thinking on my next sofa I already have one and two chairs amazing quality nice to buy British let’s support our home manufacturer
30 April 2026
Reply from Tetrad
Thank you for your lovely feedback and for supporting British manufacturing :)
I am still waiting!
I am waiting for my samples.There seems to be a hold up somewhere! “Love Home” (where I’ve purchased Sofa and Snuggler) ordered the Samples for me when I placed my order. Linda
25 April 2026
Unprompted review
Reply from Tetrad
Hi Linda, we are sorry to hear this. Please can you send details of your name and order to marketing@tetrad.co.uk so we can look into this asap for you. Apologies again, Many thanks.
Couldn't be happier...
Couldn't be happier with our new Tetrad sofa. The quality is genuinely exceptional. It's beautifully made, super comfortable, and you can tell it will last us years and years. Delivery was swift and the whole experience from order to arrival was first class. A real pleasure to deal with a brand that still cares about craftsmanship and top service. Highly recommended.
6 May 2026
Unprompted review
Reply from Tetrad
Thank you for the lovely feedback. So glad to hear you've discovered our craftsmanship and quality. Hope you get to enjoy your sofa for many years to come!
Fantastic Sofa
Bought an extremely comfortable and well designed sofa for Tetrad. Their customer service was also excellent. Would recomment.
12 March 2026
Unprompted review
Reply from Tetrad
Thank you for your review! We're so pleased you're enjoying your sofa. Please feel free to get in touch should you need anything in the future :)
The most comfortable sofa I've ever…
The most comfortable sofa I've ever owned. Bought the sofa a few years ago but due to pet damage needed to find exact colour of material so asked Tetrad for sample - bingo - now for the repair.
23 April 2026
Reply from Tetrad
Thank you for your review! We're delighted to hear your sofa is still the most comfortable you've owned! And we're glad we could help you find the perfect match for your repair (even after a little pet mischief). Please feel free to contact us if you need anything further.
Always good service from Tetrad
Always good service from Tetrad. too pricey for me the replacement Alicia loose covers though.
27 April 2026
Unprompted review
Reply from Tetrad
Thank you for taking the time to review and provide this feedback. Many thanks
Tetrad Team
Bought from DFS 2 RUSKIN GRANDE…
Bought from DFS 2 RUSKIN GRANDE sofas,sent wrong scatter cushions,which they are replacing,but there's 6 cushions on the grande which don't cover the back of my sofa,you can see the fabric ,needs bigger cushions to make it look finished,on advertisement cushions all look fine,sofa looks bare with the cushions on ,needs more cushions ,had someone out today,said that's how it comes 6 cushions with midi or grande all same size.
23 April 2026
Unprompted review
Reply from Tetrad
Hi, thank you for your feedback. As this is an exclusive DFS model we cannot change the specifications but will pass your feedback to the team at DFS for future developments. Additional scatter cushions are available to purchase from a DFS store.
Kind regards
Tetrad Team
Reply from Tetrad
thank you for taking the time to leave us a review :) We're really glad to hear you had a great experience with us. Please don't hesitate to get in touch if you need anything further.
Poor ratings equals no sale
Nothing went wrong. Iam just not buying another tedrad product from reading the reviews of 1 star
4 April 2026
Unprompted review
Reply from Tetrad
Hello, I see you left a previous review regarding samples that were sent and that some you ordered were out of stock. If you require any additional samples please let us know and we are happy to send free of charge.
If we can help further please email marketing@tetrad.co.uk
Thank you
Fabric Samples
Thank you for the lovely fabric samples. So helpful for choosing the right one.
The quality of the Harris Tweed is outstanding.
23 March 2026
Reply from Tetrad
thank you for taking the time to leave us a review :) We're really glad to hear you had a great experience with us. Please don't hesitate to get in touch if you need anything further.
Super product
Super product, made in England which we love
Made to our choices of materials and sizing, not costing the earth either!
28 October 2025
Reply from Tetrad
Hello Nicola, thank you for taking the time to leave us a review :) We're really glad to hear you had a great experience with us. Please don't hesitate to get in touch if you need anything further.
Good quality furniture
Good quality furniture, I have had Tetrad chairs and sofas for 40 year's and I ordered some new fabric swatches, as we intend to purchase another sofa, the swatches were fast to arrive, I feel the only down side is not finding their whole range of sofas to try in the south of UK.
25 February 2026
Reply from Tetrad
Hello Jane, thank you for leaving the time to leave us a review :) please don't hesitate to get in touch if you need anything further.
Excellent quality.
I ordered fabric samples from Tetrad a few months ago, because I wanted good quality velvet, and certainly not polyester. After choosing the colour, I ordered from The Vintage Sofa Co., because few stockists here in Cornwall. Sofa arrived yesterday; it's well made, comfortable and beautiful. As one would expect of Tetrad, of course.
11 March 2026
Unprompted review
Reply from Tetrad
Thank you for sharing this review and glad to hear the samples helped in choosing your product. We hope you love it when it arrives and for many years to come! :)
Ordered samples twice
Ordered samples twice, still not received .
Have emailed to confirm address, although I did call again on Friday to verbally confirm
and chase.
Thx
27 February 2026
Reply from Tetrad
Hello Alison, We are sorry to hear the samples have not arrived with you. From our system, the samples were posted 3rd March. Please can you email marketing@tetrad.co.uk and confirm address and we will arrange for the samples to be resent asap. Apologies again for the inconvenience.
Thank you.
You have not sent the swatches that I…
You have not sent the swatches that I ordered!
26 February 2026
Reply from Tetrad
Hello Suzi, Apologies to hear you have not received your sample request. Our website shows this order was fulfilled on 26th February. Please can you contact us marketing@tetrad.co.uk to reconfirm your address and will arrange for this to be sent out asap. Apologies again for any inconvenience caused.
Emily
Quick delivery and great quality…
Quick delivery and great quality samples, making choosing the right fabric for my chair easy and straight forward
13 February 2026
Unprompted review
Reply from Tetrad
Thank you for sharing this review and glad to hear the samples helped choosing your chair - we hope you love it when it arrives and for many years!
Quick sample service…
The fabric samples I ordered came quickly and were well packaged and each was clearly labeled
23 February 2026
Reply from Tetrad
Thank you for the review - great to hear they were well received. Hope they help in choosing your future Tetrad!
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