ArtStore Reviews 20

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Simply Terrific! I purchased the 4 Panel Push Pin World Map Wall Art Canvas Print with non-standard panel sizes. I wanted to add a bunch of custom additions, for example, our own quote and other writi... See more

Rated 5 out of 5 stars

Extremely happy with our purchase! The canvas is beautiful, well constructed, and the colors are bold. The box came pretty banged up, but the seller’s excellent packaging protected the canvas perfectl... See more

Rated 5 out of 5 stars

Super pleased with this purchase! It was very easy to communicate with the sellers! Besides, they were very patient with my requests to customize this item. The canvasses were packed nicely and the qu... See more

Rated 5 out of 5 stars

The shop owner was helpful getting a custom print. He was also very quick to fix a problem we had with the order. Excellent service and high integrity. Thank you!

Company details

  1. Photo printing service

Written by the company

We make prints


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

I recently visited this art store

I recently visited this art store, and it was a wonderful experience. The store had a wide variety of art supplies such as paints, brushes, sketchbooks, canvases, and pencils. Everything was well organized, making it easy to find what I needed. Art supply stores usually provide materials for painting, drawing, and crafting, which help artists create different types of artwork.
Justdial
The staff were friendly and very helpful. They gave good advice about which materials were best for beginners and professional artists. Their knowledge made shopping easier and more enjoyable.
I also liked the creative atmosphere of the store. The colorful displays of art materials and artwork made the place inspiring. Many art stores aim to support creativity by providing high-quality materials and encouraging people to express their artistic ideas.
Overall, the art store was a great place for anyone who loves art. Whether you are a beginner or an experienced artist, you can find the tools you need to create amazing artwor

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Company

Horrible Company. Product was inferior and damaged. Cost over $150 and WOULD NOT STAND BEHIND IT. Never refunded me even after promising to

Buyer Beware

Etsy will not support you with this company’s purchases

19 December 2020
Unprompted review
ArtStore logo

Reply from ArtStore

Hello!
We are sorry that the product doesn't suit you. You've received refund according to our policies.
We provide our service worldwide and had a lot of satisfied customers, please see reviews in our Etsy store as proof https://www.etsy.com/shop/Texelprintart

Rated 1 out of 5 stars

Still haven't received my artwork

Still haven't received my artwork. I ordered it a month ago. They claim items will arrive within 15 days. I have a tracking code, but it just says it's at the post office in Kiev. After contacting Texel via their Gmail account, they shirked responsibility and said it's not their fault. Wondering if I'll ever get it.

12 November 2020
Unprompted review
ArtStore logo

Reply from ArtStore

Hello! We understand your frustration and we are sorry for the inconvenience this may be caused. Delivery to the USA usually takes 7-15 days, but sometimes it may take customs more time to handle the shipment. Unfortunately, we can’t control the operations of postal services. We are sorry that this happened with your parcel. We try to make our customers' shopping experience easy and enjoyable, and we try to hold our store to a high standard. We provide our service worldwide and had a lot of satisfied customers, please see reviews in our Etsy store as proof https://www.etsy.com/shop/Texelprintart

Rated 1 out of 5 stars

Very poor customer service!

I wondered why there was no contact info other than an email when I had a shipping issue. After it took a week and 3 emails to finally get a response they provided me with a shipping tracking number. Another week later I finally got an update and the order is being sent from Ukraine. Will we lucky to get the order 3 months after it was placed. But if they said that up front I would have ordered from somewhere else...

14 April 2020
Unprompted review
ArtStore logo

Reply from ArtStore

Hello! We are sorry for the delivery delay.
Your delivery was delayed due to covid-19 quarantine. We are sorry for any inconvenience.

Rated 4 out of 5 stars

The picture is great but there was a rip

The picture is great! Looks really pretty. There is however a small rip in one of the pieces and I’m not sure if it was the shipping that caused it or if it was sent as such, but I took so long to open and hang them that I’m just gonna try to figure out how to fix it.

3 February 2020
Unprompted review
Rated 1 out of 5 stars

Item looks cheap!

Item looks cheap! It was a little over a month for shipping. Very unhappy this this product!! Beware!

29 October 2019
Unprompted review
ArtStore logo

Reply from ArtStore

Hello!
Firstly we would like to apologize for the delay in shipping. We had a lot of problems with postal service last month, but everything is Ok now.
Sorry to hear that you upset with your order!
You email us earlier, that your picture is tiny. I've checked, you've chosen the smallest size picture and receive the correct order.
I’m so sorry for the confusion and frustration this has caused.
Also, I’ve made our customer experience team aware of this issue so they check to ensure that our customers always have the right information.

You can find our complete return policy here: https://texelprintstore.com/pages/returns-and-refunds Please feel free to contact us with any additional questions you might have.

Once again, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.

Sincerely,
TexelPrintArt Customer service

Rated 3 out of 5 stars

Beautiful canvas, but...

The canvas I ordered was beautiful, high quality. The only thing I could say is that the canvas itself could have been stretched a little tighter. Shipping on the other hand was a hassle. I waited over 6 weeks to receive my print, and felt the only reason I received my print was because I kept following up.

16 October 2019
Unprompted review
ArtStore logo

Reply from ArtStore

Hello!
We understand that as a loyal customer, when you make a purchase you expect to receive your product in a timely manner. We know that we have let you down, and for that we are very sorry. Unfortunately, we had a lot of problems with our local post service last month.

As for canvas stretch, to fix this issue: Spray an even, fine mist of clean or distilled water on the back of the canvas. The canvas should tighten up when it dries.
This video may be helpful
www.youtube.com/watch?v=4tP6pVrWHAY

Again, we apologize for this inconvenience.
We will give you a coupon for a 20% discount for all future orders in hopes of compensating for the inconvenience.

Sincerely,
TexelPrintArt Customer Service Representative

Rated 3 out of 5 stars

Great art

Great art, looks beautiful- frame is not intact with the Canvas though.

16 September 2019
Unprompted review
Rated 5 out of 5 stars

Simply Terrific!

Simply Terrific! I purchased the 4 Panel Push Pin World Map Wall Art Canvas Print with non-standard panel sizes. I wanted to add a bunch of custom additions, for example, our own quote and other writing, I requested changes to the colors, etc. I worked via email with the designer. They were extremely quick to respond and executed very custom request I had. Pricing was fair, especially for the finished product. Shipping was timely. The shipment was packaged BEAUTIFULLY! The panels were shrink wrapped individually, taped firmly together, and then bubble wrapped for added protection. I will definitely purchase again in the future.

5 June 2019
Unprompted review
Rated 5 out of 5 stars

Cherry blossom wall art

Extremely happy with our purchase! The canvas is beautiful, well constructed, and the colors are bold. The box came pretty banged up, but the seller’s excellent packaging protected the canvas perfectly. We will definitely be revisiting this shop!

15 March 2019
Unprompted review
Rated 5 out of 5 stars

3 panel world map

Super pleased with this purchase! It was very easy to communicate with the sellers! Besides, they were very patient with my requests to customize this item. The canvasses were packed nicely and the quality is great!

13 March 2019
Unprompted review
Rated 5 out of 5 stars

Cherry blossom wall art

The shop owner was helpful getting a custom print. He was also very quick to fix a problem we had with the order. Excellent service and high integrity. Thank you!

13 March 2019
Unprompted review

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