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Company details
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Text App is an intelligent customer support platform that unifies live chat, ticketing, and automation — giving your team everything they need to deliver faster, more personalized service at scale. Text App combines proven reliability with next-generation AI. At the heart of Text App is Text Intelligence, a self-learning AI engine that studies your company’s knowledge base, customer history, and workflows. It automatically handles common questions, recommends context-aware responses, and directs users to the appropriate personnel for complex issues. All your conversations — from chat and email to WhatsApp and Messenger — are centralized in a single unified inbox, ensuring seamless collaboration and context retention across every channel. The customer list builds on this by merging chats, tickets, purchases, and campaign activity into a single, unified profile, providing teams with instant insight into each customer’s journey, behavior, and value. This deeper context enables more accurate replies, smarter follow-ups, and stronger cross-team collaboration. With no-code automation, smart ticketing, and proactive campaigns, your team can focus less on repetitive work and more on building meaningful relationships. Together with the AI Agent, the customer list also completes an automatic lead-generation loop — capturing visitors, engaging them instantly, and turning every interaction into actionable opportunities. Text App also delivers real-time analytics and insights to help you monitor performance, optimize processes, and make data-driven decisions. Designed for scalability and enterprise-grade security, it grows alongside your business — whether you’re a startup or a global brand. Text App seamlessly integrates with leading eCommerce platforms, making communication and sales management easier than ever. Our platform seamlessly integrates with Shopify, BigCommerce, WooCommerce, WordPress, and Ecwid, enabling businesses to automate customer interactions, streamline workflows, and optimize online store performance. With these integrations, merchants can deliver personalized messaging, enhance customer engagement, and drive more conversions — all from a single, intuitive platform.
Contact info
101 Arch Street 8th Floor, 02110, Boston, United States
- +1 857-347-4433
- support@text.com
- text.com
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