I have been trying to reach Textlocal's customer support for over a week now, but there has been no response despite calling more than 20 times. Their email replies simply state that the issue is reso... See more
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I was skeptical at beginning as I was not sure what CS support I may get TextLocal India and their team member Rakeshji surprised me he guided me from scratch the process was simplified my understa... See more
Textlocal is the best one stop solution with great support and sales team I have seen in my carrier. I personally feel they are rich in ensuring the quality messages being delivered to the end u... See more
Company replied
We are struggling to send SMS from our mail box to end users through the registered template. Textlocal support team (Ms. Divya) helped us resolving the template related issues. She is patient enoug... See more
Company replied
Company details
- Telecommunications service provider
- also in
- Direct Mail Advertising
- Internet marketing service
- Online marketing agency
- Software company
Written by the company
Textlocal is the #1 business SMS product with over 2,25,000 enterprise customers. Whether you are a local grocery shop sending 20 messages or a global brand transmitting 10,00,000 personalized texts, Textlocal provides everything you need for your mobile communications. We assure maximum returns for your SMS campaigns with our easy and powerful features, best-in-class delivery and fanatic customer support. We also support a host of enterprise-features, including our comprehensive APIs (Please visit: http://api.textlocal.in/docs/) multi-user accounts, role restrictions, locked templates, audit trails, bespoke integrations, data management and much more! Just ask and our experts will be happy to answer any of your questions.
Contact info
Plot No.770, Road No.44, Jubilee Hills, 500033, Hyderabad, India
- +919502195021
- support@textlocal.in
- textlocal.in
4.4
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Serving our purpose in timely…
Serving our purpose in timely communications with customers
1 November 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Great service
29 October 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Its a easy process to update the…
Its a easy process to update the details and make the payment.
16 October 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Very good service and support us.
12 October 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
We have good experience
We have good experience so far with TextLocal. We are using it since more than 5 years.
28 September 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Good service
14 September 2023
Unprompted review
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
experience is so good
experience is so good. if any problem face they quickly solve our problem. staff also co operative.
12 September 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Package with a smaller bundle would be better.
It is better if you provide a package with a smaller bundle.
10 September 2023
Reply from Textlocal.in
Hi team,
We value your long-standing patronage with us and appreciate your feedback. We would also like to share that the pricing changes were made due to the increase in pricing by Telecom operators.
Please do reach out to our sales and support teams if you need any assistance with your account.
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi there,
Templates are approved within 2 business hours between Monday – Saturday (9 AM – 6 PM) except on national holidays and major festivals. Having said that, if you need your templates to be approved urgently – you can always mail us at support@textlocal.in, and our team would be happy to help you.
Thanks,
Team Textlocal
Your DLT support is really quick
Your DLT support is really quick, comprehensive and pro-actively helpful.
23 August 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Must provide the payment option in user…
Must provide the payment option in user accounts when added from a reseller as it is creating obstacles to fully automating the client registering and SMS credit management process.
20 August 2023
Reply from Textlocal.in
Hi team,
We value your long-standing patronage with us and appreciate your suggestion. Our team will consider your feedback for better user experience.
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Overall great service
Overall great service. The DLT approval is delaying the whole process.
30 July 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
The Textlocal team is very supportive
The Textlocal team is very supportive. They were very responsive and worked fast. As we new on Textlocal requested Startup Credits and got it immediately. We hope that you will continue to favors us with your extended support.
25 July 2023
Unprompted review
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reliable and Efficient SMS Service
Textlocal is fantastic! Fast, reliable, and easy to use. We experienced no issues whatsoever. Highly recommended!
22 January 2023
Unprompted review
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Textlocal is the best one stop solution…
Textlocal is the best one stop solution with great support and sales team I have seen in my carrier.
I personally feel they are rich in ensuring the quality messages being delivered to the end users.
I am using the services almost from 5 years now and have seen positive results.
Hope you guys keep the same in future and it's great doing business with you.
Sai Divij Gadepalli
TechGig Pet LTD
25 July 2023
Unprompted review
Reply from Textlocal.in
Hi Sai,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
She helped me with technical thing
She helped me with technical thing. It was very great
21 July 2023
Unprompted review
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
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