Teya Reviews 1,197

I run a double glazing company. We have been going through absolute hell with Teya. Payments to us are constantly blocked by there fraud team. Due to the large amounts being paid to us. We got a payment that has not been cleared for over 4 weeks. To top that of they have now temporaly suspended our account. No wages can be paid no suppliers can be paid. Will be contacting our legal support today. Please stay well clear from them. They will be the reason my business goes under!!!!

Christian Nelson
Director
Christian Nelson Windows Doors and Conservatories ltd

Please do not use this company, I have had nothing but problems, I have had all my money taken fraudulent, they have not helped I am still waiting 8 weeks later, and there is still people trying to take money out of account. They do nothing, I have never received a bank card from them and have ordered 4, please go with a trusted bank that your money is protected with , it’s nearly cost us our business and left us in a lot of debt, hope this helps someone and not a victim like me

excellent card thanks

Great little setup and very quick and efficient way to get connected to customer service, Ifran was super helpful.

So far so good, great software

Very honest review regarding Try balance and my sign up to Teya. All seemed to go okay and Zak and Aimee from try balance helped immensely with the sign up and subsequent issues. I did feel the identity checks were a tad tiresome and lengthy. Got car finance easier and unfortunately they held my money till verified, not a massive issue. Also had issues with accessing the app and these only got resolved with input from my Try balance representative after best part of two weeks were I couldn't access the app. Now sorted though. Machine is great and next day payments always in my account early doors. Looking to see how reports turn out for simplicity and filing of tax return. All in all an acceptable service and I have and will continue to recommend them to other sole traders. I was offered lower rates of commission fees elsewhere but felt this company offered better value for money. Hopefully I get them reviewed after a few months.

The rates I got are extremely competitive. The machines are modern and easy to use. The app is excellent and has real time sales info. The feature of the business account is good, especially offering cash back when used to purchase things.

I find this Teya company to be spot on
Very helpful immediate feedback, easy to understand i.e. speaking English staff appear to be highly trained in customer care.
The people I’ve dealt with have so far been excellent.

And as a point of interest a lot of the people you deal with in this industry are what I call (sales prevention officers )
who should consider giving up their day job. 🧐😂

I connected with Lynn, who was instantly friendly and welcoming. Lynn knew her stuff and just radiated with positive energy over the phone and was clearly passionate about Teya. Lynn knew all the required information and was able to clearly help me navigate through set up. So pleased!
I have had previous discomfort creating accounts elsewhere, but with the guidance of Lynn, I managed to enquire, sort and order a brand new card and terminal within an hour! Honestly, I couldn’t recommend Teya more, not just for the incredible customer service, but the ease of the application.

Amazing services from my account manager Georgios & Sue Paplomatas They are the best in the market.
They have been supporting my business in the last 7 years I will follow them to the moon if I have to :)
Teya is amazing product as well fast and easy am happy customer

Transactions are simple to understand and pay by link makes it useful for customers not to come back to showroom

Don’t trust these

Updated : they emailed me today to say they terminating the contract without any clear explanation and they will hold my funds to a minimum of 180 days .. pure theft and scam

Strongly advise all effected client to submit their complaints to the ombudsman financial

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Not Recommended, they hold your fund for no reasons

I recently moved to Teya from Barclaycard. The first month was great, but now I’m in my second month and Teya has been holding my funds for almost two weeks for “verification.”

They don’t provide a clear explanation of what they’re actually looking for, and every few days they get back in touch asking for additional documents. When you contact customer service, they’re unable to give any meaningful advice and won’t transfer you to a manager.

This is the downside of not working with a proper provider.

Great customer service

Excellent system and app.
I would recommend to anyone.

The connection is not good at all. We keep losing the connection while a payment is been processed.
Otherwise it’s fine.

Very disappointed with Teya. My business account was suddenly placed “under review” and they are holding my money for 180 days with no proper explanation.
Customer support refuses to provide any real details and just repeats that it’s part of “routine compliance checks.” Meanwhile, my funds are locked and I cannot access money that belongs to my business.
This has created serious cash flow problems. Holding a small business’s money for six months without transparency is unacceptable.
If you are considering using Teya for payments, be very careful. Based on my experience, this company can freeze your account and keep your money for a long time without clear communication.
I would not recommend Teya to other businesses

Everything was good

Russell provided excellent service from the beginning. He was very helpful, explained everything clearly, and made the setup of the Teya card machine very easy. The whole process was fast and professional. I’m very happy with the service and would definitely recommend them.”