5* for Teya because of Sue & Georgios Paplomatas Excellent professional players every time we need help always there to support. For every person i referred them are the same extremely happy with t... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently switched to Teya from Worldpay, and the difference is night and day. With my previous provider, I was constantly dealing with sneaky, hidden charges and a total lack of transparency.... See more
Company replied
Smooth and efficient onboarding We recently moved our payments over to Teya and the experience has been excellent so far. Aleksandra was very proactive, responsive and easy to deal with throughout th... See more
This has been one of my best experiences in recent times re. business offering with superb customer support. Help every step of the way, really competitive offering, phone calls for follow up, and ser... See more
Company replied
Company details
- #12 of 18 best companies in Card processing service
- #9 of 12 best companies in Eftpos equipment supplier
- #41 of 59 best companies in Payment service
Written by the company
Headquartered in London, we’re a payments company proud to serve small, local businesses across Europe. We build tools to unlock hassle-free payments and better business management so local businesses can thrive. Our all-in-one offering is designed to simplify the everyday in business, all on fair and transparent terms.
Teya: Payments made easy
Written by the company
- Reliable and flexible
- With options for on-the-go and in your store, get the set-up you need at a price that suits you – and never worry about going offline.
- Next working day settlements
- Increase your cash flow by getting paid the next working day.
- Real time analytics
- Get the insights you need to run your business. Use our app to manage your sales and settlements and share reports with your team.
- Next-generation card machine
- Stay connected with free 4G data and an all-day battery with our next-generation Android card machine.
- Flexible funding
- Apply in minutes and be eligible to access from £1,000 to £1.5 million of business funding in 24h.
- Real support from local people
- Get real support from real people whenever you need. We'll answer your calls in 5 seconds or less during business hours.
- Pay by Link
- Sell to anyone, anywhere by sending payment links.
- Fair and transparent terms
- We have no hidden fees, no PCI fees, or additional costs. No lock-in contract options available.
Contact info
100 Victoria Embankment, EC4Y 0DY, London, United Kingdom
- +44 1283 896 876
- help@teya.com
- teya.com
4.3
Excellent
1K reviews
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Teya is amazing
Teya is amazing, by far the best rates I have ever come across and the card machines are very advanced and effective. We just had our 2nd machine for our 2nd business. Highly recommend. The staff are very helpful and responsive. Thank you for your help Aleksandra
2 March 2026
Unprompted review
Superb service from start to finish
Superb service from start to finish. Ashok Sharma did an excellent job delivering and setting up the terminal in an impressively short amount of time. He was highly professional, courteous, and a pleasure to work with.
Ashok was extremely helpful throughout the process, providing all the support and assistance we needed in a very efficient manner. His guidance and dedication played a key role in our decision to switch to Teya, and he ensured that the entire process was smooth, straightforward, and hassle-free. Highly recommended.
5 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Teya
Hi Rachel,
Thank you for taking the time to leave a review. We’re pleased to hear that you’ve found our team supportive and helpful.
We did notice the 1-star rating alongside your positive comments. If there’s anything about your experience that hasn’t met expectations, we’d really appreciate the opportunity to understand and assist further. Trustpilot also allows you to update your review at any time to reflect your latest experience with us.
Please feel free to contact our support team on +44 1283 896 876 or email help@teya.com, if there’s anything we can help with.
Kind regards,
Team Teya
Card machine is easy to use ,No any…
Card machine is easy to use ,No any problems for me at all ☺️
5 March 2026
It’s a good one
5 March 2026
Theo was extremely helpful and very…
Theo was extremely helpful and very attentive. At times where I felt inpatient, he was able to execute help and assistance in a polite, patient, fast and efficient way which made me more confident in joining Teya.
2 March 2026
Unprompted review
good service
22 February 2026
Absolutely horrible app which continues…
Absolutely horrible app which continues to fail. 20+ attempts daily to login, customer service constantly say “ I will pass it on to the tech team “ which takes up to 48 hours for a reply and funds are withheld as no other way to receive them into the bank without logging in the app. Avoid using this company at all costs otherwise you will be stressed to death
2 March 2026
Unprompted review
Reply from Teya
Hi Joanna,
We’re sorry to hear about the difficulties you’ve experienced with the app, as we understand how important reliable access is for managing your account and settlements.
Thank you for bringing this to our attention and we apologise for the frustration caused while the issue has been reviewed by our technical team. Feedback like this is important and has been shared internally so it can be investigated further.
If the issue is still ongoing, please contact our support team on +44 1283 896 876 or email help@teya.com, so we can look into this with you and provide further assistance.
Kind regards,
Team Teya
Honest people always win
Honest people always win, that's the truth. Better to have less but to have a clean reputation, wonderful Teya.
28 February 2026
Non responsive
22 February 2026
Reply from Teya
Hi Haris,
We’re sorry to hear that you feel this way, as providing timely and helpful support to our customers is very important to us.
We would welcome the opportunity to better understand the situation and assist where possible. Please feel free to contact our support team directly on +44 1283 896 876 or by email at help@teya.com, or respond to any previous correspondence so we can look into this further with you.
Kind regards,
Team Teya
Excellent product..
Excellent product... Definitely recommend everyone... Best price value what they offer all services free compared to other Worldpay rubbish... Clover rubbish... I have used them don't buy .. Get this company Teya very ethical pricing.
28 February 2026
Accused of fraud without explanion or…
Accused of fraud without explanion or proof. Terminated account and witholding funds. They are beyond useless.
27 February 2026
Unprompted review
Reply from Teya
Hi David,
We’re sorry to read your feedback and understand that situations involving account closure and restricted funds can be very frustrating.
As a regulated payments provider, we are required to monitor accounts and transactions on an ongoing basis. Where certain activity or risk indicators are identified, a review may be carried out and, in some cases, a decision made to close an account or temporarily restrict funds in line with our terms and industry requirements. These processes follow established procedures and are not decisions that are taken lightly.
We appreciate that this can be concerning, particularly where we are limited in the detail we’re able to share. Our team remains available to correspond with you directly regarding your case and any queries you may have.
Kind regards,
Team Teya
I have had an extremelyAccount Locked for Weeks – Business Severely Impacted stressful…
I have had an extremely stressful experience with Teya.
My business account has effectively been unusable for over three weeks. It first started when I updated my phone number, which took nearly two weeks to resolve just to regain login access. As soon as that was fixed, my account was immediately restricted again after making a legitimate business payment to Copart for a vehicle purchase.
I was told there were “anomalies” in their system and that a review would take no more than five working days. That deadline has now passed and my funds are still inaccessible.
During this time:
I have called support multiple times.
I have spoken to a Birmingham-based team member.
Two representatives even visited my premises and assured me it would be resolved by Friday.
The promised timeframe expired with no resolution.
Because of this restriction:
My accounts with Euro Car Parts and NAPA Auto Parts have been affected as I cannot make payments.
Direct debits with E.ON have failed.
My business operations have been severely disrupted.
I fully understand compliance checks are necessary, but preventing a business from accessing its own funds for weeks without clear communication or resolution is unacceptable.
I have now formally escalated the complaint. I urgently need access to my accounts and funds.
Based on my experience, I cannot recommend Teya to other business owners who rely on uninterrupted access to their working capital.
27 February 2026
Unprompted review
Reply from Teya
Hi Naseeruddin,
We’re sorry to read about the difficulties you’ve experienced and understand how disruptive account restrictions can be when they impact day-to-day business activity.
As a payments provider, we are required to monitor accounts on an ongoing basis. When certain activity or anomalies are identified, a review may be initiated and temporary restrictions applied while the relevant checks are completed. These processes are standard across the industry and are in place to ensure accounts are operated securely and in line with regulatory obligations.
We appreciate that the timeframe and communication during this process have been frustrating, and we apologise if the updates you received did not meet expectations. Your feedback regarding the support experience has been shared with the relevant teams.
As the matter relates to your individual account, we’re limited in the level of detail we can share here. Our team will continue to correspond with you directly and provide further information as soon as there are any developments.
Kind regards,
Team Teya
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