TFL Visitor Centres Reviews 1,732

TFL has the worst customer service. There is no protection in their systems for people against fraud. The staff on the phone will refuse to listen to anything, despite being confronted with visual facts. It's scary, saddening, and frightening that such a large organization can be so badly managed. There is no escalation process and you can not speak to anyone with any authority. They need to be scrapped and started again by someone with a brain

There are always issues with the service between Wimbledon and Parson Green....... not sure y do I pay my monthly oyster cuz half month I'm unable to use it.

I’m a cab driver from Birmingham went to london after 10 year with customer I get late 30 to come out from congestion charge it was Saturday butt no I get captured in camera I I get fine of £90 is a joke, I earned £180 from that job and I’m paying now £90 to TFL thank you for your help to make cost of living more difficult for people, if I get late 30min instead of £15 change £30 butt no bcoz is london every thing is expensive very disappointing TFL first they make pollution changes then they see now people change there cars they was getting nothing from the road then some intelligent persone creat congestion charge no choice for people just thing there own business

The most laziest employees and the slowest service , always delays , always strikes , and they want their economy to come back to normal , it makes me soo angry when a journey that should last 20 -25 minutes, it becomes 1 hours 👎👎👎👎👎👎👎👎 disgusting 🤮

15th December at Paddington station Elizabeth line. Despite the overall incompetence of the train system, the TFL staff were lovely and very helpful providing constant announcements and guidance.

Oh no my 67 bus now stops at Stamford Hill and not Wood Green which was on the bus that I boarded. Told to get off at Stamford Hill and the next bust is 15 minutes. So now my hopper is worthless like the service I pay for. A total mess.

Good luck to all those that dodge fares you know the score. TFL are a joke, no real service.

This is another of my nice review about this completely useless service and once again i would have put 0 Star if I could . Your stupid reader at the bus it should be removed as I get in a bus and touch in and showing red when I have money in the card and I have to use another card and explain to the drive in the rude manners that if I hadn't this other card I wouldn't be able to travel and I'm Not begging like the people pretending because miserable .
I'm jump in a bas with my card with money in that's what make me angry firstly and than the miserable impression in front of all the other customers .

DO NOT HAVE the NFC app available while using the transportation

TWO OF US, I say two persons, both paid a return ticket Gatwoick to London (both ways and PAID far in advance) got stoolen from this company each of us 24 euro, only because we had the APP of NFC on. We have used the PDF to scan our return ticket, BUT for MAGIC, instead the Samsung APP prevailed on the purchased ticket and got charged each of us about 24€ .... in addition to the regular P A I D ticket!!!!

This is INSANE!!!

I want my money back that this company stole form us!!!

My suggestions is TO HAVE THE NFC OFF at all time, unless you are happy to be stolen the money from their traps NFC readers

Unaccommodating to adults with autism disabilities.
Need more training horrendous HMRC untrained.
Bullish thuggish various staff need to be able to deliver a high standard and be mindful of difference's

Don't really understand why I have to give one star to continue. This company is 0 stars for me.TFL mainly the western section of Elizabeth Line after Paddington is pure hell to use. Every day some problems. Few days before broken rail,broken points, signal failure in both directions and broken train's door at Paddington..this evening the train is going 5mph because of a problem under investigation..hell. close it and bring GWR Trains back. You just wasted billions of pounds on Elizabeth line to make the actual services worse than it was before. Well done. Hope you'll burn in hell one day for this..

Most unreliable public transport ever. Especially London buses and especially bus route 1. For the past 3 months since I started taking the bus from King's Cross to Surrey Quays, the bus always terminates early at Elephant and Castle. I can basically count the number of times where the bus actually reach it's original destination on one hand.

Absolutely fuc***ING awful.

Hello.
Im waiting for a refund i have sent an email with all the extra charges etc .
This is unbelieveble when im calling you and all im getting ... your case is been review or when i ask to speak to the manager they will put me on hold and the line dropped magically today happened 5 times .
Is anyone taking responsability here? or is this really so bad where you received , no email replied , calls anything at all .
I mean the company really big and you are such disaster that you cant talk with anyone apart from customer service that had no idea because techincal team deal with this but not direct email or telephone number ( this is really really bad) any other company when there is a problem you can talk to a manager but you guys dont have anyone , how is this possible.?
My next move is to contact ombudsman not to scare anyone but your service is disgrateful , horrendous .
Surely i wont get any reply but at least its the final complain before taking different actions .
Thank you for your absolute absent service

Been in London many times & used the transport system many times as well but the best experience was at Woolwich tube station, when a young TFL worker helped me to carry my case back down the stairs that I had climbed trying to find the platform for the connecting train to London City Airport. In my view he went over & above to help me out. I wish I had got his name but it was around 11/11.30 am on 19th October. People like this should be recognised as it also gives TFL a good reputation instead of all the negatives

Vauxhall station underground worst customer service I ever had.
I have mobility issues can't walk fast. I asked at information desk. The staff did not even speak to he just said go other there and pointed. When I said I had mobilty issues he didn't understand the word mobility. No wonder disabled people rarely use the tube at night appalling.

London publc transport is the worst in the world, it never fails to amaze me how rubbish our buses tubes and overground are.
Staff are less than helpful , had to ask 4 different members of staff for guidance today, they new nothing,it would be more productive to talk to a machine.
I eventually found my answer via Google.
Worst service and staff ever and these people have the cheek to continually strick.
I would replace the lot of them with machines.

They do not allow to withdraw your photocard application. If you made an error in it, they will tell you this will be corrected- you wait. Than they willl tell you, they won’t allow you to correct it to help you with your application. If you dare to complain about it, they will extend your application time so you will need to wait longer till it expires. The manager actually even call you to leave a voicemail and ask how are you doing, how are you getting on with your application knowing already that until the error is corrected you are not going anywhere with your application. In the meantime you will pay full price fees no matter your entitlement.
Apart from this, too much delays and cancellations, overground constantly with these issues ( I’m dreading the station nearest to me); trains overcrowded during peak times, dirty seats, the gust of dust blowing up your nostrils than conditioner is on; not sure to help you or all the way round ( depends I guess if you have asthma or allergies or so); you might actually even spot a rodent without looking hard running around at some station; I saw it on a train a couple times throughout the years too; ridiculous compensation for cancellations/ delays ( a measly refund for particular travel of the journey).Oh and also, if u create online oyster account you won’t be able to delete it or change your bank card details that easily- if at all. Out of proportions fees, especially for the level of service they provide.

TFL USING UNLICENSED SECURITY GUARDS IN PUBLIC. DEPLOYING THEM TO PROTECT TFL PROPERTY AND ASSIST TFL SCAM THE PUBLIC WITH ULEZ SCAM. STEALING 12.50 PER DAY FROM THE WORKING CLASS.

I would give zero if there was. TFL telephone customer service is absolutely rubbish. I called them yesterday for getting a refund which had occurred due to train cancellation two weeks ago but I couldn't succeed after being on the phone with them for over an hour and half. Just called them again today to follow up but the lady on the phone who was seemingly answering from her home was so reluctant to even talk as she was purposely keeping her voice low or going silent repeatedly on and off just to prentend there is issue with the line and to make me put off with no outcome. She finally hang up the phone on me after I complained why her other colleague gave me wrong info yesterday by wasting my time unreasonably...
It's so upsetting to be treated like this. They definitely need basic trainings of how to communicate with customers first and learning basic knowledge about their job. They are probably assigned in the jobs with no essential training whatsoever and here it's the outcome. Bring your customer service staff back to office as they don't work properly from their homes without being supervised properly, they just waste time and damage your company's reputation as a result. They are totally useless for a simple task. So frustrating!

It is very cold in central line. Why are you on strike? What do you do with the money? You are a total shame!