Quick enough to get their money but when there's a problem with the car they don't wanna know. Looks like we will be looking into talking this further as we are just being ghosted.
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Dealt with Ibrahim from step one. He couldn't of been more helpful as we didn't have a clear idea of what we wanted. The choice of cars is mind bending, all the finance was explained and easily sort... See more
Not great found out the company requested to take down my last review of my honest and open views which unfortunately was successful. The salesman a big lad who wore a t shirt too small ( you know th... See more
When I first arrived jaffer was my best friend very helpful picked a 19 plate Toyota prius went through the finance process all good ..was asked to pay a £200 holding deposit which they said was refu... See more
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Company details
Written by the company
Top Gear Stoke is an independent car dealership based in Stoke-on-Trent that offers a wide selection of high quality used cars, comprehensive servicing and workshop services, and financing and leasing. Quality used cars, hybrid, Part Exchange and Finance available on most cars, click and collect service or nation wide deliveries available, warranty on each car.
Contact info
United Kingdom
- tgscarsales.co.uk
2.2
Poor
35 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Appalling outfit, avoid like the plague ☹️☹️☹️
Called this morning to view and test drive a car and even though I explained to the female on the phone she didn’t advise bringing my license. I arrived and had to go home to fetch it and returned later. I gave them my old style license and they asked for my mobile number and as I’d already been twice I asked if I could not bother going through this and didn’t want calls after trying to sell me other cars after. They then said they couldn’t do it without a phone number. I asked if someone goes with you on the test drive and they said yes but this wasn’t good enough. By this time I’m really fed up and felt like a criminal. I would’nt buy a car from this outfit even if it was the last car dealers on the planet.
Very dissatisfied ☹️😖
13 August 2024
Unprompted review
Reply from Top Gear Stoke
We deeply apologize for the overwhelming inconvenience of following standard procedures for test-driving a vehicle. We understand that asking for a valid driver’s license and a phone number, both required by law and our insurance, was an unexpected and unbearable burden. We regret that our efforts to ensure the safety of our staff and other drivers made you feel like a criminal, which, of course, was never our intention.
We also apologize that our request for basic information and your time spent driving to fetch your license, which you apparently didn't think was necessary to test drive a car, added to your dissatisfaction. We strive to ensure all our customers are treated fairly, even if it means asking for a phone number so we can contact you during the process.
Rest assured, we’ll take this feedback to heart and look into how we can simplify things in the future, perhaps by hiring a psychic to foresee when licenses aren't needed, or training staff to avoid any steps that might irritate customers who are "really fed up" with safety and standard business practices.
We're sorry to hear you wouldn’t buy a car from us under any circumstances. We sincerely hope you find a dealership that’s more aligned with your expectations, where procedures are flexible and tailored just for you. Wishing you the best of luck in your future car search.
Best Car Buying Experience Ever!
I bought a car from Top Gear, and it was the best car-buying experience I’ve ever had. The team was incredibly professional and welcoming. Haseeb, my salesperson, was attentive and made sure all my questions were answered. He worked with me to find a car that fit my budget without any pressure or upselling. I appreciated the transparency in their pricing and financing options. The car was in pristine condition, and they even threw in a complimentary detailing service. I’m thrilled with my new Nissan Micra and highly recommend to anyone looking for a reliable dealership.
14 March 2024
Unprompted review
Excellent service
Excellent service, always happy to help and car was ready as agreed.
Would recommend this company to anyone.
Emma was a great help when i needed it.
29 July 2024
Unprompted review
Bought my first car in may 2024
Bought my first car in may 2024, Toyota Yaris, love it, received prompt service, finance arranged with in no time and drove away same day, very good customer service, spot on, highly recommended
6 May 2024
Unprompted review
I just bought a van from them and I am…
I just bought a van from them and I am really pleased with the customer service
25 July 2024
Unprompted review
Dis honest garage
When I first arrived jaffer was my best friend very helpful picked a 19 plate Toyota prius went through the finance process all good ..was asked to pay a £200 holding deposit which they said was refundable paid the deposit and went home the next morning I decided not to go a head with the deal so msged jaffer and told him and asked if they could refund my deposit please..deposits are non refundable silence after that
Be very aware of this garage I will not recommend them to anyone
23 July 2024
Unprompted review
Reply from Top Gear Stoke
Thank you for sharing your experience, and we apologize for any misunderstanding that has occurred regarding your deposit.
We take customer satisfaction very seriously and would like to clarify the terms of our deposit policy to ensure transparency.
Deposit Policy Clarification:
Refundable Deposits: As you mentioned, we do offer refundable deposits for customers who place a holding fee on a vehicle without first viewing it. This policy is designed to give potential buyers the flexibility to secure a vehicle before making a final decision after viewing it in person.
Non-Refundable Deposits: However, in situations where a customer has viewed the vehicle in person, as you did, and decides to proceed with the deposit, this action constitutes entering into a legally binding agreement to purchase the vehicle. The deposit in this case is non-refundable, as it signifies a commitment to the transaction.
In your case, since you had the opportunity to view the 19 plate Toyota Prius and agreed to proceed with the finance process, the deposit was collected under the understanding that it was part of a binding purchase agreement.
Lucky to even get one star
Lucky to even get one star! THEY SOLD ME A HIGHLY FLAMMABLE CAR I HAVE A CHILD!!!! After contacting them and rejecting the car they sold my car I traded in!!! They hang up when you phone they lie and say they are in meetings!! Do not purchase cars from here awful people!!!! Dangerous company!
27 January 2024
Unprompted review
Do not give a deposit!
Do not give a deposit! Or any of their money. They will make a million excuses not to give your deposit back, until you threaten to take them to court! Lots of fake positive reviews, don’t believe them they are not all verified My experience was awful, so many issues with the car that I was not told about, and awful customer service too. The place is very dodgy.
18 March 2024
Unprompted review
Reply from Top Gear Stoke
eposit Policy Clarification:
Refundable Deposits: As you mentioned, we do offer refundable deposits for customers who place a holding fee on a vehicle without first viewing it. This policy is designed to give potential buyers the flexibility to secure a vehicle before making a final decision after viewing it in person.
Non-Refundable Deposits: However, in situations where a customer has viewed the vehicle in person, as you did, and decides to proceed with the deposit, this action constitutes entering into a legally binding agreement to purchase the vehicle. The deposit in this case is non-refundable, as it signifies a commitment to the transaction.
Thank you very much amazing service and…
Thank you very much amazing service and special thanks to Haseeb your the man, thank you to boss Jaffer
22 March 2024
Unprompted review
Excellent customer service
Attempted to what's being promised with professionalism.
15 March 2024
Unprompted review
Horrible customer service
Horrible customer service, very rude staff. Would recommend to stay clear of these lot
18 March 2024
Unprompted review
This company is an absolute disgrace…
This company is an absolute disgrace and should not be trading, they are a set of cowboys.I bought a van from them, it was high mileage but looked nice apart from the 4 nearly bald tyres, they did knock me £270 of for the tyres, on the way home I tried to clean the screen but there was no fluid in the washers and also one of the wiper blades flew off, a little later the ad-blue warning came on then after about 60 miles the engine overheated, a few days later the engine started to mis-fire so I contacted them and told them I wanted a full refund as the goods were not fit for purpose and there was only 2 days left on the MOT, nearly 2weeks later the boss of the company rang me and said he wouldn’t refund me and if I didn’t come for the van he would charge me storage he was very rude and aggressive and said I could report them to whoever I wanted and also if I took them to court I still wouldn’t win because they would not pay me anything, I asked if they would buy back the van but they said no so I went for the van the day after and took it straight to we buy any car and lost £4000, DO NOT DEAL WITH THIS SET OF UNPROFESSIONAL PEOPLE
11 March 2024
Unprompted review
I paid 13.000 for an amazing bmw 520d…
I paid 13.000 for an amazing bmw 520d gt. I was so hyped about my new car.
From the very start disaster. Pety penny pinching over delivery. Finally at 10pm the car arrived. Instantly I was gutted to discover fresh paint damage that still had polish residue where a poor attempt at repair had been made.
I initially refused the vehicle. Until the next day when the owner of the dealership guaranteed my any issues would be rectified. I now have a 13.000 bmw that is undriveable. Steering issues spring issues restraint issues tyre sensor issues trim damage and or missing.
I have had the vehicle for 6 weeks, 4 of which I have not been able to use it.
I am being avoided and ignored. Even the finance company seem unable to get a response from this company.
Such a shame cowboys like this exists.
My advice steer clear of these people
23 September 2023
Unprompted review
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