thaely.com Reviews 180

As usual ordered two boots - Ofcourse was unavailable . But a refund was made For the second pair despite being told it’s packed and ready no sign of it or a refund.

Loved the design, style n material too

the quality is not up to the mark, and they have a no return policy even if you order a wrong size.

Environment friendly

Delivery guys never came to the door never called and the site says not available customer when called

I’ve never received my order and customer support doesn’t reply to my e-mails, wtf 🥺? Even sustainable brands now scam people? I’m so shocked because it was advertised my famous account on instagram…

I ordered Tech Tabi -from Indian website- but has issue with the size, and since more than a month I have been sending emails & X message for replacement but there has been no reply.

No way of reaching out through phone.

Shoes are horribly uncomfortable, and company hasn't responded to my message from 5 months ago regarding processing a full refund for unused, brand new shoes still sitting in their original box.

Ordered a pair of shoes in early June, the tracker still saying that the package in on it's way now in late August. I have contacted customer service three times but with no response.
So it's seems like I have paid for a pair of shoes that I'll never get...

Delivery seems to be postponed forever.

Shoes never arrived. Scammers. Please avoid them.

The plastic near & around the shoe laces is awful. It digs into your toes as you’re walking. I think a tumble could seriously injure your toes. The softer canvas is all that is needed around the whole shoe. I’ve watched & have been excited about this brand for years. Finally was able to order a pair & I don’t even consider them wearable with that shiny plastic dangerously sharp…right where your toes need to bend. Bummed.

I ordered them 6 months ago and still no package. I emailed them, they said its waiting customs clearance in my country. 2 more months go by and no word. This company is a scam.

Very very unfortunate that I need to leave one star review but for real the customer service is so bad that they can’t even exchange my order. They don’t respond AT ALL. Very disappointing. Very disappointed.

Came in the time frame expected, used a sustainable packaging box, and the shoes themselves are amazing! Cute and comfortable, even better than my first pair with design improvements!

Dear Team

I bought a pair of sneakers from your Company because I was excited about the sustainable and circular economy concept.
However, after paying 25.- bugs for shipment plus 30.- bugs for tarifs I received the shoes. I tried my first walk with the sneakers (using normal socks) for about 3 km and After that the skin of three of my five toes on both feet were ripped and bleeding. The fabric is so stiff and rigid that toes are tortured. How can I soften the fabric? Shell I hammer the shoe or drive over it?
Thanks for advice, sofar I am not convinced.
Eckhart

These are going to be my favourite shoes.
I wanted Thaelys because they are made with recycled plastic. I am all over that!
I got the Y2K in Shadow Black.
They are cool in design, seem well made and I really like the coloured flecks in the sole.
The price is also reasonable.
I am very happy with my new shoes.

Hi the shoes are good and recycled packaging was so good. One bit of feedback is that the shoe is very narrow so felt like it squished the sides of the feet. Maybe just early days before they are fully worn in.

The shipping was expensive but OK, you knew it was going to be that amount. But then it was shipped to the UK, before it was going to Europe. I payed half of the price of the shoes again to taxes. (32EUR). Maybe change the shipping process for Europe to make it less expensive!

The price of the shoes is ok with the quality delivered, but not if you add shipping+ taxes. The shoes are a soft fabric so turn dirty quickly, and the shape changed quickly if you have wide feet. It is not a sturdy material. So ok for the price on the website, not ok with all the extra shipping. I payed double the price in total.

The shoes were comfortable and practical. I received them pretty fast, I live in the US. They looked great and got lots of compliments. Thanking the company for being innovative and resourceful!