Worst customer service in existence. Thaely doesn't even have a exchange policy forget return, if I'm ordering shoes online and your website doesn't have a proper measuring scale chart, what am I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I placed an order on the 25th March. Even after waiting for almost 12 days, there was no updates regarding the delivery. I emailed them asking for an update but got no response. So I had to message th... See more
I ordered Tech Tabi -from Indian website- but has issue with the size, and since more than a month I have been sending emails & X message for replacement but there has been no reply. No way of rea... See more
Ordered a pair of shoes in early June, the tracker still saying that the package in on it's way now in late August. I have contacted customer service three times but with no response. So it's seems l... See more
Company details
Written by the company
Thaely is a vegan, sustainable sneaker company that makes footwear from recycled materials. Thaely is PETA certified vegan and uses about 10 plastic bags and 12 plastic bottles to make each pair of their sneakers. The word "Thaely" is derived from the Hindi word for plastic bags, as the name suggests, Thaely's sneakers are made primarily from plastic bags, this has been achieved by Thaely's very own invention "ThaelyTex" a unique leather replacement made entirely of waste plastic bags. Thaely prides itself with highly ethical production practices and is sustainable down to the packaging. The shoes are packed in a reusable tote bag instead of a dust bag, the shoebox is dyed with coffee grounds and is plantable with embedded basil seeds.
Contact info
C-150, Okhla industrial estate, 110020, delhi, India
- +91 7428184343
- sales@thaely.com
- thaely.com
2.9
Average
180 reviews
Hasn’t replied to negative reviews
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Reply from thaely.com
Thank you for your kind review Edwin!
The shoes hurt
The shoes hurt. And so far the experience hasn’t been the best. There is a specific line where the material changes closer to the toes (aged Beige Y2K pro) and when I walk the seem between the two materials really hurts while walking. Experience hasn’t been the best.
27 June 2023
Reply from thaely.com
Thank you for your feedback Shail, we shall surely work on it. Apologies for any inconvenience caused!
The received the shoes and when I tried…
The received the shoes and when I tried them they hurt me in the toe area. I asked for a refund or replacement but I did not hear back.
8 June 2023
The shoes are really nice
The shoes are really nice, and they feel like shoes that could be made by Nike or Adidas, so quality wise they are the same.
I ordered the shoes about a year ago, and nothing happend. I tried to contact them, but no one replied, so i kinda gave up.
But a month ago, someone from Thaely, asked about my shoes, i just said to them that I never recived the shoes.
He were very apologetic, and explained that my order were lost in their system, and then offered a refund. I asked if I could get a pair of shoes instead of a refund, because i really liked Their concept and would like to give them another chance.
I got the shoes 2 weeks later, and i don't regret my choice.
I like what they do, but it's too bad, that their costumer service is so bad/slow.
6 June 2023
Reply from thaely.com
Thank you for your review, we've made a complete overhaul in the customer service department and have a new, more efficient team now. We're very happy to hear that you like your shoes and hope to serve you better in the future!
I have not received my order yet
I have not received my order yet. Thats what is wrong. Its been over a month since i ordered.
8 June 2023
Reply from thaely.com
Hello Arushi, there was a delay with delivery due to a postal code issue as we'd discussed over the mail. As I can see, a replacement shoe has been delivered about two weeks ago, hope you like your purchase!
Vegan sneaker
The whole idea of Thaely is impressive and I didn’t expect them to be so comfortable. Loved the box as well
8 June 2023
Reply from thaely.com
Thank you for sharing your experience Arshdeep, we're glad you like your Thaelys!
Fun fact: the box can be planted to get your own basil plant.
I bought 2 pairs of shoes and they fit…
I bought 2 pairs of shoes and they fit me so well, delivery within 5 days.
17 June 2023
Unprompted review
Reply from thaely.com
Thank you for your feedback Abhishek!
Reply from thaely.com
Hello Jerry, the amount you paid was 9.99$ which was a pre-order amount before the shadow black shoes were launched to reserve them, this gave you a 9.99$ coupon which could be redeemed when the shoes were launched, our Thaely Y2K Pros are priced at 99.99$. The shoes once launched were reserved for pre orders for two months, for which you were sent a notification. It was made clear that the pre order sum in not refundable but it is still redeemable. If you choose to order shoes from the website, this sum can still be availed at checkout using your code. A pre order is not a final order, we can help you redeem your coupon for the final order if you'd like.
I booked shoes two years back till…
I booked shoes two years back till today no response regarding my payment
12 June 2023
Reply from thaely.com
Hello Rahul, the amount you paid was 9.99$ which was a pre-order amount before the shadow black shoes were launched to reserve them, this gave you a 9.99$ coupon which could be redeemed when the shoes were launched, our Thaely Y2K Pros are priced at 99.99$. The shoes once launched were reserved for pre orders for two months, for which you were sent a notification. It was made clear that the pre order sum in not refundable but it is still redeemable. If you choose to order shoes from the website, this sum can still be availed at checkout using your code. A pre order is not a final order, we can help you redeem your coupon for the final order if you'd like.
they never gave me my order and when i…
they never gave me my order and when i asked for it they wanted me to pay again and said the money i paid them was just to reserve one. its been 2 years now. they are scammers. im pretty sure theyll say "it was preorder this and that" the advertisement they had was "Good news we are putting this shoe for sale at ____ limited time only". big false advertisement. when u pay the sale price thats when they gonna pull the preorder thing. theyll try to hook u. typical scam.
IF YOUR READING THIS JUST GO IN A MALL AND GET YOURSELF SOME ADIDAS RECYCLABLES OR NIKE. SAVE YOUR SELF FROM SCAMS
13 June 2023
Reply from thaely.com
Hello Arnol, the amount you paid was 9.99$ which was a pre-order amount before the shadow black shoes were launched to reserve them, this gave you a 9.99$ coupon which could be redeemed when the shoes were launched, our Thaely Y2K Pros are priced at 99.99$. The shoes once launched were reserved for pre orders for two months, for which you were sent a notification. It was made clear that the pre order sum in not refundable but it is still redeemable. If you choose to order shoes from the website, this sum can still be availed at checkout using your code. A pre order is not a final order, we can help you redeem your coupon for the final order if you'd like.
The shipping took almost three weeks…
The shipping took almost three weeks and needed a third party to track which wanted access to my emails to do so. However, even after getting the app and stupidly allowing the access needed, it still showed the item was “shipped” but nothing more. I had to reach out to Thaely directly. However, I like the product and the business idea. They just need to work on a better shipping partner.
1 June 2023
Reply from thaely.com
We take 7-30 days to ship on an average depending on the location, although we're constantly working on improving our tracking experience. Thank you for sharing your feedback, it helps us better Thaely greatly!
Easy to purchase, tracking was terrible.
Website was straightforward but the package tracking was not accurate at all.
6 May 2023
Reply from thaely.com
Thank you for your review, we’re noting down the point you’ve made about tracking and will be sure to work on it!
How companies handle difficult…
How companies handle difficult situations are a measure of whether the company is great. The product I ordered was significantly delayed but they handled it with good customer focus, went above and beyond!
The product was very stylish, wears well and overall recommend them.
4 June 2023
Unprompted review
Reply from thaely.com
Thank you Chris, we’re very glad you like the shoes and we apologise for the delay yet again. We are constantly working on improving our services!
Actually as described
Okay, this company is not like what the other people have been posting here. I was quite scared after reading all the comments here, especially since I booked my sneakers already. I was afraid they wouldn't reach me, but they did. They sent out the order straight away. It arrived faster than I had hoped. The shoes themselves are sturdy and comfortable. I wish the communication from the company side was better but it's all in the past now.
11 May 2023
Reply from thaely.com
Thank you so much, we’ll keep your feedback in mind moving forward, we’re constantly working on improving our customer experience!
I'm in love with the sneakers
I'm in love with the sneakers . been wearing it for a month now and thery still good as new
24 May 2023
Unprompted review
Reply from thaely.com
Thank you, we're glad you're enjoying your shoes!
poor quality
- poor quality of upper material
- shoe tongue is very short
- gets torn and dirty easily
8 August 2022
Unprompted review
Reply from thaely.com
Hello Michael, thank you for your review. We're sorry our product didn't match your expectation but rest assured we're constantly making improvements to make a more comfortable and stylish sneaker for you with each passing day!
Like many here no sneakers arrived…
Like many here no sneakers after a month and never responded to multiple emails, fb messages and instagram messages. Not sure what happened. Ordered Over a month ago and would be ok waiting but no one seems to be there.
28 February 2023
Unprompted review
Reply from thaely.com
Hello Richard, we're incredibly sorry about your experience, it's certainly not what we want you to go through. Please contact us through mail/ instagram/ number whatever's convenient for you and we'll ensure we find an amicable resolve!
These shoes are made from garbage!
I love the thought of wearing shoes that are 100% made from garbage! I ordered my shoes in January and just got them last week. Maybe it took them a little longer to deliver than some other products, but hey, it's not Amazon people....some things take a little longer. Have a little patience. Well, I finally got my shoes, and I can't believe how comfortable they are (did I mention they are made from garbage!) $130 Cdn for shoes made from garbage and I love them. I can't wait to plant the box they came in.....when the snow is finally gone......great shoes!
23 March 2023
Unprompted review
Reply from thaely.com
Thank you for your kind words, we're truly joyed to know you like your shoes. We'd love to see you wear them, our instagram id is @thaely.inc!
Scam, Scam, Scam
shame there isn't a minus mark i can give. 1 year on..... no shoes delivered and I'm nearly a hundred quid down. This is a scam. buyer beware.
18 April 2022
Unprompted review
Reply from thaely.com
Hello Arry, kindly email us on sales@thaely.com or share your email id here so we can rectify our error. We truly care about our Thaely family and don't want you to feel like this!
Do not purchase shoes from Thaely
Do not purchase shoes from Thaely! I placed my order in Jan 2023 and still have not received confirmation that the shoes have been shipped. I have reached out to the company multiple times, who have said they will be shipped soon. They have taken my money and now have ghosted me. DO NOT PURCHASE SHOES FROM THAELY!!!!!!!!
10 March 2023
Unprompted review
Reply from thaely.com
Hello Ryan, we've resolved your query on email as we can see. Although, if there's any further assistance you require we're just a text or call away! Thank you for writing to us, we truly appreciate your patronage.
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