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Thai Food Direct Reviews 

1,690
•
TrustScore 5 out of 5

4.9

Asian Grocery Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the offered products are completely authentic, wonderfully fresh, and available in a remarkably wide variety suitable for traditional home cooking. People also love the exceptionally easy-to-use website, praising the swift and secure deliveries that consistently arrive in truly excellent condition. However, some people mentioned occasional delivery hiccups, such as packages sent to incorrect addresses or requiring subsequent re-orders, alongside notably high shipping costs to certain destinations. Despite these minor issues, consumers deeply appreciate the genuinely helpful staff members and the consistently smooth overall service provided during every online purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting a great choice of items and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to navigate and products are... See more

Quality

Consumers find quality to be a source of high satisfaction across the board. People frequently highlight the... See more

Service

Users describe positive interactions with service, highlighting fast delivery and efficient processes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent variety on website, found the item I was after without any difficulty, payment and checkout was straight forward and goods arrived promptly. The food ordered was just what I was after. Pleas... See more

Rated 5 out of 5 stars

The goods arrived swiftly as promised. This was essential as the order contained fresh produce. Everything was extremely well packed and arrived in excellent condition. I'm very pleased and would high... See more

Rated 5 out of 5 stars

First time buyer with this retailer and I am glad to say my experience has been a good one! The products that I chosen is of high quality, pricing too is good. The service has been great, I think I r... See more

Company replied

Rated 5 out of 5 stars

Great product and great delivery, I'll definitely be ordering again. I have a food allergy and it's very hard to find safe ingredients, this Massemam curry paste is perfect for me and tastes great too... See more

Company details

  1. #1 of 14 best companies in Asian Grocery Shop
  2. #3 of 47 best companies in Catering food and drink supplier
  3. #1 of 4 best companies in Chinese Supermarket
  4. #1 of 13 best companies in Fruit and Vegetable Shop
  5. #1 of 5 best companies in Japanese Grocery Shop

About Thai Food Direct

Written by the company

Thai Food Direct is a Thai & Oriental food retailer.
Fresh items are delivered on a Monday.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(1,690)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great company

Great company, vast range of products.
Packaging was spot on received my products in perfect condition and within the specified timeframe

30 November 2025
Rated 5 out of 5 stars

First time buyer with this retailer and…

First time buyer with this retailer and I am glad to say my experience has been a good one! The products that I chosen is of high quality, pricing too is good. The service has been great, I think I received my order within a few days… Superb!..
I will definitely be shopping with them again.

12 November 2025
Thai Food Direct logo

Reply from Thai Food Direct

Thank you for such a great review.

Rated 5 out of 5 stars

Great product and great delivery

Great product and great delivery, I'll definitely be ordering again. I have a food allergy and it's very hard to find safe ingredients, this Massemam curry paste is perfect for me and tastes great too.

6 November 2025

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