I order nearly all my books from Thalia. It's not easy to get all english books in the local stores and I try to avoid Amazon. So Thalia's Online Shop is great!
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See what reviewers are saying
Everytime I go there the staff is very nice, always helping out if I need information or simply just guidance for finding a specific book. However one time I saw in the App that a specific coloring... See more
I love visiting their bookstores in Vienna - it feels like they have everything you need + lovely atmosphere. Once I had some shipping issues due to a wrong address and it definitely took them a while... See more
The order was ready very fast. I could collect it from the shop which I had chosen at any time of the opening hours of the shop. That's more comfortable for me than waiting at home for delivery.
Company details
Information provided by various external sources
Bücher, eBooks, Hörbücher, Spiele und Filme im Thalia-Onlineshop bestellen. Lieferung nach Hause oder in die Thalia-Buchhandlung vor Ort.
Contact info
Landstraße 41, 4020, Linz, Austria
- +43 732 7615 60701
- info@thalia.at
- thalia.at
4.5
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
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fast delivery, good service!
bought 3 stephen king books and they arrived fast without any problems (also had good sales)
18 December 2022
Unprompted review
Alles super!
I have always been happy with buying ebooks for my Tolino from Thalia website!
I can only further recommend it!
2 October 2022
Unprompted review
Unavailable items listed as available
I ordered a book in January and didn't hear back. After asking they said that they will get it soon, but they don't know exactly when. I asked three times, always the same answer.
Now, EIGHT MONTHS later, they tell me the book is unavailable. It was listed as available on their website the whole time, tricking customers into buying it.
Don't expect that anything is actually available from them, even if they say so.
By the way, Amazon delivered the same book within three days to me. So why ever use Thalia again?
14 September 2022
Unprompted review
Reply from Thalia Österreich
Unserem hohen Qualitätsstandard sind wir bei der geschilderten Situation leider nicht gerecht geworden, Die Verärgerung können wir daher gut nachvollziehen.
Wir bedauern ausdrücklich, dass der Auftrag nicht wie gewünscht erfüllt werden konnte und entschuldigen uns für die entstandenen Unannehmlichkeiten.
Mit freundlichen Grüßen
Ihr Thalia.at-Team
Fast and quick ordering,good…
Fast and quick ordering,good communication viea emails,quick delivery.All in all,satisfied.
1 August 2022
Unprompted review
Bester shop ever!
10 May 2022
Unprompted review
Service has improved
I use Thalia regularly and I think that the service has improved in terms of the service itself and the communication involved.
9 May 2022
Unprompted review
Lovely friendly company
Lovely friendly company. My daughter in law was thrilled to get a token for her favourite bookshop for her birthday!
24 February 2022
Unprompted review
Terrible unprofessional service! 5 months no delivery!
Hi!I ordered backpack in August for my daughter to have it in September for Pre school.It was mentioned delivery in 1-2 weeks.The shop cancelled my order.I ordered it again and they said that wrong item was delivered and I need to order it again (it was in Sep). Then without letting me know they cancelled my order again and suggested to place a new order. They never could track try delivery or once it was lost somewhere.Since 28.09 Im waiting for the NEW delivery. Customer service replies only "we don't have delivery date". The backpack is always in the assortment but the shop plays with prices from 59 up to 95 euro. I don't want to cancel my order,I promised it to my daughter! Terrible service! Why I need to come to the shop every time ask the status, Im tired to read "we don't know the date of delivery"-its UNPROFESSIONAL! Its not normal to wait 5 months for delivery!!!
16 December 2021
Unprompted review
Reply from Thalia Österreich
Unserem hohen Qualitätsstandard sind wir bei der von Ihnen geschilderten Situation leider nicht gerecht geworden, Ihre Verärgerung können wir daher gut nachvollziehen.
Wir entschuldigen uns für die entstandenen Unannehmlichkeiten.Ihr thalia.at Team
False advertising. Worst customer service.
According to the Thalia website the book I ordered was in stock and would be sent in 2 days. A week and a half later the book still has not been shipped.
This is the second time this has happened. Last year it took them 2 weeks to send my order, which according to their website was in stock. I tried to call them and there has been no customer service available.
Why are they advertising that they provide online services during the corona crisis and not fulfill the advertised promises? They are literally advertising to stay home and read a book and they will deliver this to you quickly. By the time I receive my book, the retail shops will be open again. This is a Bait and Switch marketing tactic. Sad!
10 April 2020
Unprompted review
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