Spun keno 5 times and the final round showed zero matches yet credits still vanished from the account. Game history confirmed all spins completed. Balance reflected the cost regardless. Did the system... See more
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I opened slots during spotty connection and graphics started within 45 seconds flat. The whole thing rendered without freezing up. Tables appeared crisp. Buttons responded quick. I played through the... See more
I spotted it after Casino receipt #50453 because old Visa method stayed visible after case 57489, then went missing on the final cashier screen. Support reply hid the failed payment note on ticket #41... See more
Proof of address upload went wrong first: KYC asked for the same bank statement again with Skrill before withdrawal. Casino page turned the bonus screen into guesswork before I closed the tab.
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A selection of online casinos for UK players evaluated on licensing, security, payment methods and user experience.
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£86 payout history went sideways once…
£86 payout history went sideways once the payout fell back into the account balance on ticket #96451 without a failed reason. KYC status gave a vague next step at Mon 14:42.
Advertised providers were unavailable…
Advertised providers were unavailable again.
Three casino months
Three casino months, three unresolved complaints.
Proof of address upload went wrong…
Proof of address upload went wrong first: KYC asked for the same bank statement again with Skrill before withdrawal. Casino page turned the bonus screen into guesswork before I closed the tab.
the search needs the exact title or it…
the search needs the exact title or it finds nothing
The account page says one thing
The account page says one thing: Emma was polite, then pasted rules for a different casino bonus
favourite slots list cleared itself…
favourite slots list cleared itself again
Selfie step on phone on 6% battery…
Selfie step on phone on 6% battery looked fine, then support email approved the file on work laptop but the account marked it rejected. Lobby notice left the blank row in history before I closed the tab.:(
credit where due
credit where due, the deposit landed in about four seconds. the £75 coming back the other way has taken eleven days so far and two emails that nobody answered
the issue wasn't about losing money
the issue wasn't about losing money. It was that the mobile layout blocked the main button, which made the process feel unreliable.
The help page advertises an average…
The help page advertises an average chat response of 2 minutes. My last three casino chats took 19 minutes, 31 minutes and 26 minutes, all after eight in the evening when demand is higher. Despite that, the same 2 minute claim is still displayed on the page.
Signing up needed 2 minutes
Signing up needed 2 minutes, that part was easy enough. What no one said is that files only get requested when you try to withdraw, which feels like the wrong way round to me
After my second coffee
After my second coffee, On tablet in landscape, the deposit field vanished behind the keyboard and yes, I checked the history
asked what the withdrawl limit is and…
asked what the withdrawl limit is and got three diferent numbers, none official
The agent was polite enough
The agent was polite enough, I will say that much, but she answered a question about bonus wagering that I had not asked. Mine was about a £75 withdrawal sat in review since tuesday.
went to use a bonus and the £5 max bet…
went to use a bonus and the £5 max bet wasn't anywhere on the promo page, only in the deep terms. Staked £6 by habit and lost the whole bonus balance for it.
Casino receipt #98794
Casino receipt #98794: the casino history from my account page lost the withdrawal request after refresh. Account history stayed empty during another support queue.
Again.
Again.. Casino login looped three times before I could reach the cashier before my coffee went cold
The page froze after a bank transfer…
The page froze after a bank transfer deposit. What annoyed me was that Face ID worked once then asked for email again.
I was late for the train and did not need another restart. I checked again later and the wording still had not changed.
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