THATS SO FETCH Reviews 1,097

I find the sizing to be quite off with their clothing, however I want to give all the praise to the staff for their exceptional customer service. I have never come across such outstanding service from anywhere I have shopped, each and every time i have reached out they have gone above and their shipping is super fast also.

Wow!!!! What a service been!!! TALEAH WARD you are my Hero lady!!! I just ordered a couple piece of clothing and this lady helped me as same as if I was in a shop. She was with me on email for almost 1 hour to sort out things before they shipped the stuff to me. If i can rate this service I would give 1000 stars best online service ever! Will buy again!! Arijana Vidacak

I returned my items due to poor quality. I sent them back in march and despite being told I would be refunded I have still not received a refund. I have emailed several times and they have now stopped responding. I am now £90 out of pocket. Shocking

Ordered 4 dresses, 3 of which I paid for same day delivery which did not get delivered on the same day. These were also ordered around 12pm which was before the 3pm cut off time. 2 of the dresses came the next day at around 8pm and the 3rd dress came 2 days after. Company refusing to provide a refund, same day delivery should not be an option/ paid for option when it is not being delivered the same day. I would not have paid for same day deliver or ordered the dresses if I knew the dresses would not be delivered the same day as stated.

I bought a dress from here last year and they offered me a store credit which I had to use. I decided to use it this month ordering 2 jackets that were on sale.

I went to send a refund off through the app and it charged me £4 for delivery and once taken to the next page it said I can’t get a refund. I thought this was an error in my behalf and tried again which took another £4.

I decided to reach out by email when they told me that final sales items you
Cannot get a refund for nor return. I sent them a screen shot where it states that you are still eligible for a refund on the FAQs page and have not recieved a response. There refund policies not clear on the site and now I’m stuck with a £30 jacket that’s bad quality and a waste of money!!

Avoid this company at all costs!!!

This company is an absolute joke. I ordered a Halloween outfit from them and it never arrived on time/at all. I had also ordered from another company called Peppermayo and AusPost confirmed that the packages had been left in an unsafe place and as a result Peppermayo refunded me. That’s So Fetch on the other hand are refusing to refund me even though I never received the goods and keep continuinely offering to send me a replacement package. Who wants a Halloween outfit 11 months before Halloween 😂 I’ve continued to message them repeatedly and their customer service is basically non existent. DO NOT ORDER FROM THEM. Go to outcast clothing or many similiar brands with better support when your order doesn’t even show up..

honestly such a shit brand. as much as i want to love their clothes the material is so bad and everything is majorly overpriced. Like seriously they are so money hungry and don’t care about quality. Not to mention their customer service is the most annoying shit i’ve ever dealt with. trying to live chat with them is useless cause they never address your issue and just keep repeating the same shit like it’s not even a human feels like i’m speaking to a robot. Every single time i order something from them i always have an issue and it’s always their fault. I ordered pants as im skinny i order the smallest size and the elastic or band on the waist was stretched out so bad i couldn’t even wear them not to mention i paid like 65$ for them and i can’t even wear them. Yet they wanna charge me $5 to send it back like be so serious. such a disgusting brand how are people still buying their shit. When they get returns instead of throwing them out as they are damaged they put a tag back on and give it to the next customer. Also not to mention i ordered again cause i was eyeing these 2 jeans out i really liked and they had 40% so i was like why not. Biggest mistake ever. They send me something that looks nothing like the image it took them 3 days to actually properly answer my complaint after getting some AI robot to answer me repeating the same shit over and over saying “create a returning label” like bro also when they answered me they said “we have changed the design of the pants” yet they don’t update the advertised image. Like how stupid are they and it’s still up there they are advertising jeans that look nothing like the image i’m so frustrated as these jeans look horrible yet the one in the image is so cute and something i’d wear. Like i don’t understand how useless these people are. Also the second pair of jeans i love so much i was so happy until i took a closer look there is some red or brown stain on the side of the jeans like are they for real. I’m so disgusted by this business they seriously need a reality check or need to be shut down i will never be ordering from them again as im so sick of the disgusting clothes they can’t even make right and that customer service shit is the most frustrating thing ever they are so useless is it that hard to even address customer issues?

Honestly I do not rate the quality of the clothing. I feel shein offers better quality clothing and that’s a bold statement. I have ordered numerous times with most orders being sent back for store credit as they don’t offer refunds, defiantly a catch 22 there. First order was a top and skirt where the top was horrible quality. The skirt was cute but if your a tall girl like me 5’8 EVERYTHING that is mini shoes your bum. Only thing I’ve liked is a dress I ordered so far on sale. I’ve tried to argue for a refund in the past months after gaining the voucher because I just didn’t like anything and I was so over having to pay sending items back to try again. After back and forth a few times someone agreed on a refund to then be told that was a mistake and they cannot🤓 I wouldn’t recommend shopping here. It sucks I’ve had such a shit experience.

On time, fit well, just as pictured

BUYERS BEWARE
It is not clear from the website you cannot return items for a full refund. I am now out of pocket for my daughters prom dress. Very disappointed. I don't want credit note! If I would have known this I would not have ordered as items need to be tried on.

Great service, emailed a question and they made the effort to find out the answer and get back to me within 24hrs, the quality of their clothes is also great and they have such a good variety! Did not expect that from a bigger company but thank you😊x

I recently purchased the Bonnie Sequin Maxi dress, originally bought the 10. Purchased it on a Thursday Morning, had it at my house in Brisbane by Friday afternoon. Incredibly quick delivery.
I then decided to exchange for the next size. The exchange process was simple and smooth process. Sent the dress away on a Wednesday, had the new size by that Friday of the same week.
Very impressed with this level of customer service.
The dress itself is incredible, beautifully made and I can’t wait to be able to wear it to my event.
Highly recommend buying from That’s So Fetch.

Jess

In the Shop App return policy it fails to mention that they do not provide refunds. They will only allow returns for store credit. So when you finally get the item and figure out its of low quality….you’re stuck.

Any store that doesn’t stand behind their brand enough to offer a refund knows they are of a lower tier.

I ordered a Halloween outfit but it didn’t fit me so I returned it and noticed i was getting it back in store credit. I then emailed over to the team to ask if I could have a refund back to my bank instead and they were so quick to respond and get it confirmed and sent back over! Such good customer care!!!

Absolutely love this company! Their communication is amazing , they always reply so quickly and are more than happy to help with anything I need. Honestly, no matter what time it is, they’re always willing to help and go above and beyond every time!

Sadly, this store is great for items you may only wear once but VERY HIGH price tag for the quality. My biggest issue after ordering three dresses for $300 total was that the material was so thin and wrinkly that it was see through AND you arent allowed to get a refund. Only exchange or store credit.

I will be ordering from here again. Not only are the clothes gorgeous but customer service was brilliant! Ordered the wrong size and got in touch, with in an hour my order had been rectified along with a lovely friendly email. Couldnt be better, thank you <3

This is a scam. They took my money, lied and never shipped my items.

I ordered on the premium delivery which said the dress should arrive within 4 days. The dress did not arrive for about 3 weeks, after the function had happened and I no longer needed it. I emailed multiple times asking where the dress was and when I asked for a refund for the 12£ premium delivery they didn’t reply. Would not recommend relying on them if you need the dress soon but if you are buying well in advance it’s okay.

Great quality clothes , very quick to respond to any inquiries and very helpful and lovely staff, 5⭐️