I took my elderly Mum to see Alex at Walbanks in Holbury for a hearing test and to have new hearing aids fitted. He was so helpful and very knowledgeable and also had a lot of patience! Also Mums foll... See more
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Recently had an assessment for hearing aids. Matt was very professional and understanding and told me more about my deafness than I had ever learnt before. He explained things well and was very patien... See more
Company replied
Really excellent care in the branch in Holbury. Alex was efficient but took the time to explain everything he was doing. Recommend completely.
Company replied
I visited the branch in Holbury near Southampton where Alex Andrews was the man to take ear impressions/moulds to send to a 3rd party to make some in ear monitors for music performance for me. This w... See more
Company replied
Company details
Written by the company
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Contact info
101 Long Lane, SO45 2ND, Southampton, Hampshire, United Kingdom
- 023 8098 5902
4.2
Great
7 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I took my elderly Mum to see Alex at…
I took my elderly Mum to see Alex at Walbanks in Holbury for a hearing test and to have new hearing aids fitted. He was so helpful and very knowledgeable and also had a lot of patience! Also Mums follow up appointment was very useful and any questions Mum asked were answered immediately. Mum is extremely happy with her new hearing aids. Thank you Alex.
10 October 2025
Unprompted review
Reply from The Hearing Care Partnership - Holbury
We're thrilled to hear how helpful and knowledgeable Alex was during your visit to Walbanks in Holbury. It's wonderful that your mum is so pleased with her new hearing aids. Alex and the team will be delighted to hear your feedback!
Excellent Service
Alex, My Audiologist was very knowledgeable, understanding and very helpful.
19 September 2025
Unprompted review
Reply from The Hearing Care Partnership - Holbury
We're thrilled to hear that Alex was able to provide you with such fantastic care! Our team is dedicated to offering knowledgeable and understanding support to all our patients. If you have any more questions or need further assistance, just let us know.
Great Experience
I visited the branch in Holbury near Southampton where Alex Andrews was the man to take ear impressions/moulds to send to a 3rd party to make some in ear monitors for music performance for me. This was my first experience of having moulds made and Alex was very good at explaining what I could expect before he started and then carrying out the procedure just as explained. He also gave my hearing aid wearing husband some advice while we were there and I would definitely recommend both The Hearing Care Partnership and Alex in particular for any hearing related issues in the future.
24 January 2025
Unprompted review
Reply from The Hearing Care Partnership - Holbury
We're thrilled to hear that you had such a positive experience at our branch in Holbury! Alex will be delighted to receive your feedback. Thank you for recommending The Hearing Care Partnership and Alex. We're here for any future hearing-related needs you or your husband may have. Have a great day!
Really excellent care in the branch in Holbury…
Really excellent care in the branch in Holbury. Alex was efficient but took the time to explain everything he was doing. Recommend completely.
20 September 2024
Unprompted review
Reply from The Hearing Care Partnership - Holbury
We're thrilled to hear about the excellent care you received! Thank you for sharing your experience. Alex and the team will be delighted to hear your positive feedback. If you have any questions in the future, just let us know!
Recently had an assessment for hearing…
Recently had an assessment for hearing aids. Matt was very professional and understanding and told me more about my deafness than I had ever learnt before. He explained things well and was very patient and kind. I would definitely recommend this service. Thank you.
21 August 2022
Unprompted review
Reply from The Hearing Care Partnership - Holbury
Thank you for your kind review and recommendation, we really appreciate it!
Excellent Care
My elderly Mum was recently fitted with hearing aids by Matt at Holbury. She was very reluctant beforehand, to accept she needed help with her hearing but during our 4 visits Matt was always kind, patient, encouraging and explained everything clearly. Mum is now happily wearing her aids and the whole family have noticed the difference in her.
12 May 2022
Unprompted review
Reply from The Hearing Care Partnership - Holbury
Thank you very much for sharing your mother's recent experience with us, we are delighted to hear how well she is getting on with her new hearing aids!
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