The Hearing Care PartnershipReviews 

James Burt.

After a painful NHS experience regarding my hearing issues, I was advised to use Lunar Optical in Bristol. This is where I met James Burt.
I cannot express how happy I am that i was introduced to him.
He was able to fit me in an appointment very quickly, he explained the process through out & got me into hearing aids that met my exact needs.
Please if you are thinking of getting your hearing checked out or you do need possibly new hearing aids, give James a call. Nothing is too much of an issue.

I required urgent unblocking of gummed-up ears and was fortunate enough to find Lee Gascoyne at Clare&Howard Ltd, Garstang. Not only a fast fix to my blocked hearing but a most informative and constructive consultation and a recommendation for future attention followed. First class service.

Great service.I was having a major problem with wax in my right ear. Which drops were not helping. I discovered that just across the road in Village optitions (Durham) was a hearing hearing care partnership run by Emily.I went across at 10.30 managed to get an apt at 12 Emily explained the procedure in great detail which was very reasuring,the eqpt used was 1st class. In no time there was the painless sound of the wax being removed then Pop .Perfect hearing.Now I can't ignor my wife she knows I can hear now. Thank you Emily

This is a return visit to Jacqueline after 2 years. She is professional, ge toe, thorough but most importantly I trust her . I know my ears are in a safe pair of experienced hands . I wouldn’t go to anyone else

I saw Shivali Chavda 3 times in total and she was outstanding. As a fellow health care professional and a slightly anxious patient, I have to say she is really expert at what she does (and clearly enjoys it) and explained everything very clearly but also has a very kind and caring approach which put me at ease. Highly recommended.

Great service! Very detailed, thorough examination, impressive knowledge of available technology, up to date. Made me feel at ease about my problem, addressed all questions. Amazing follow up. Always on time, kind, caring. Thank you!
Hi, this was Shellie in Truro

Dangerous audiologist Matt (Swanage branch) who carelessly without thought recommended drops for wax in ears over phone before even assessing them! Even when telling him a history of ear drum perforation. How does one be so reckless? Who willingly puts items into their ear without knowing what the issue is? Just because it’s most likely. Had I taken his reckless, arrogant, dangerous advice it could have led to permanent damage. Thankfully, I’m smarter than him and didn’t. He begrudged being outsmarted by a woman who stood by not taking his advice and acted like a petulant stubborn little man. I said how can we treat something when we don’t know what we’re treating? Please have a look first. Apparently this makes you the customer difficult. I’ll be difficult every day of my life rather than ruin my ears. This guy should be stripped of his role and qualifications. Turned out I had an ear infection and his wrongful advice was dangerous and medically negligent. Branch manager agreed and he’s been reported to head office. AVOID if you care about your hearing health, like me. Horrible aggressive man and clueless.

An absolute pleasure to have my hearing checked by Faisal located at Perspective Opticians new premises in Knowle - educational, reassuring, calm, unhurried, patient, completely explained everything and I look forward to my next 2 year review, thank you 🙏

Excellent service from a highly experienced professional - Thank you

Friendly greeting followed by polite and professional service. The equipment was handled with competence and the clinician was thorough and explained each step to ensure I understood what was to happen. The treatment for wax removal was painless and I have been very pleased with the outcome and clearer hearing.

Celeste de Freitas was exceptionally clear and helpful during the test, the fitting and the post fitting consultations. She was patient and understanding, making something I had dreaded and resisted for ages an enjoyable, if very expensive experience.

Met James for the first time last week. He put me very much at ease and even though he is very professional he was also very friendly. I'm not the easiest to deal with due to health issues but he treated me with kindness patience and care. Happy Julie thank you 🙂🙃

My appointment with Holly Proud was both very efficient and informative. Holly explained the procedures and also offered further information on finding out more about my issue. I left feeling reassured and was grateful to Holly for sending a referral to my GP for more investigation. Highly recommend this hearing test to anyone having issues.

I had a fantastic appointment with Marie today. She made the whole experience feel completely bespoke and took far more care and time than I would ever expect from a free hearing test. She explained everything clearly, listened attentively, and made me feel genuinely looked after. Outstanding service.

The headline is that Molly is a star!
My wife booked the appointment (selective hearing secretly), and my youngest daughter accompanied me (made sure I attended), the experience was calm, professional, informative; well done, and thank you Molly.

Celeste de Freitas has been very helpful most recently dealing with a small emergency and then providing new hearing aids.

The audiologist was very thorough and asked plenty of questions, I felt like he had listened to my problems with tinnitus and how it affected me. He was very informative, professional and attentive. I wouldn't hesitate to recommend him to others

Two decades after abandoning NHS aids, I found my hearing had degenerated very badly. I was seen by the wonderful Kirsten at Bills Tiverton. She explained in greatest detail what she was doing (and I am incurably nosy having been a science technician). After the aids had been fitted she sorted out teething problems, with the high-tech kit that Bills use, and again I could have been a problem, as half the nerves in my face were prmanently damaged by shingles. The aids I chose were not cheap, but I was able to spread the cost. They are comfortable to wear, and have a marked benefit to my hearing. Thanks, Kirsten!

Service was really good, reassuring and friendly, explained things really clearly and made me feel at ease lovely audiologist

Really comprehensive, all round hearing testing.
Sam was very good, patient, explained everything clearly, the main thing that sold it to me was the great backup for the future.
Went for the most expensive Oticron package and have been incredibly surprised, delighted by the results.
Would heartily recommend this Sam and this product.