Nice, polite, respectful employees who understand the situation and make it as easy as possible as well as important, honest and sufficient. I'm new to all this and I've worked all my life so never... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The person who answered the phone was immediately professional and put me at ease. Dan(his name) was considerate and explained things along the way. He was also very patient with me as I was very a... See more
Company replied
The lady who took my call was very professional and listened very carefully to the details. I did not have to correct anything when read back to me for confirmation. Very polite and empathetic to... See more
Company replied
So far my experience has been great. Took on myself and my son’s claim due to private landlords negligence. Everything was straightforward and the woman was very understanding and friendly which is al... See more
Company replied
Company details
Written by the company
We’re here to help! We specialise in helping people who’ve suffered because of personal injury, access professional legal representation and to claim the compensation they’re entitled to. We are a claims management company and receive payment from our partnered law firms. If your free claim assessment is successful, you will be connected to a specialist law firm.
Contact info
Craig House, 33 Ballbrook Avenue, West Didsbury, Manchester, M20 2JG, Manchester, United Kingdom
- 0800 182 2189
- info@the-compensation-experts.co.uk
- the-compensation-experts.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was led through a pain in the arse of…
I was led through a pain in the area of a compensation application with a wonderful young man named WAQHA. He was very helpful,friendly,informative and basically a really nice lad to chat to and he is so humble. Anyway thanks WAQHA
22 August 2026
Unprompted review
Reply from The Compensation Experts
Hi Natalie,
Thank you for your positive review. We're glad you had such a positive interaction with Waqar, and that they were able to support you with your claim. We will be sure to pass this feedback on. Best wishes from all of us moving forward.
Kind regards,
Dan.
The initial contact was very easy and…
The initial contact was very easy and the interviewer was very patient and understanding in my case and helped me through the questions
22 August 2026
Unprompted review
Reply from The Compensation Experts
Hi Mike,
Thank you for your positive review. We're glad you found the process easy and that our colleague was patient and understanding to your case. Thanks for taking the time to leave this feedback.
Kind regards,
Dan.
Reply from The Compensation Experts
Hi Ronan,
Thank you for leaving us such positive feedback. We're glad to hear how helpful you found the service, and truly appreciate taking the time to leave this review.
Kind regards,
Dan.
Very helpful in what I need and…
Very helpful in what I need and explained everything clearly
21 August 2026
Unprompted review
Reply from The Compensation Experts
Hi Emma,
Thank you for leaving such a positive review. We're glad everything was explained so clearly for you, and wish you all the best moving forward.
Kind regards,
Dan.
Was very happy with the service I…
Was very happy with the service I received today, was my first day to experience there expertise.
20 August 2026
Unprompted review
Reply from The Compensation Experts
Hi Lorraine,
Thank you for taking the time to share your experience. We're pleased you had such a positive first experience with our colleagues, thank you for taking the time to share your feedback.
Kind regards,
Dan.
Staff on call were both extremely helpful
Staff on call were both extremely helpful, compassionate and communicated very well. Great experience from this company!
20 August 2026
Unprompted review
Reply from The Compensation Experts
Hi there,
Thank you for leaving a review. We're delighted to hear you had such a positive experience with our colleagues, and pleased you found them helpful and compassionate. We appreciate you taking the time to leave this review, all the best moving forward.
Kind regards,
Dan.
Now had 4 phone calls from Compensation…
Now had 4 phone calls from Compensation Experts. Gave my details to both 1st and 2nd caller. Third caller wanted same information again. I declined. Just had another call, guess what…same information required!
Later today….now seem to be making progress.
20 August 2026
Unprompted review
Reply from The Compensation Experts
Hi Janet,
Thank you for your feedback. I'm sorry to hear you were frustrated with receiving multiple calls regarding your case. We endeavour to collect all information on the first call, but on occasion we may need to schedule a call back if necessary. We are always reviewing our processes and I will raise this to ensure we can make improvements where possible.
I'm pleased to hear that progress is now being made, and wish you all the best moving forward.
Kind regards,
Dan.
Reply from The Compensation Experts
Good morning
Thank you for your feedback. We’re delighted to hear you had such a positive experience with Daniel, and we’ll make sure your kind words are passed on to him. Thank yu again for leaving a review and all the best going forward with your claim.
Kind regards
Uyi
This was my first contact so don’t have…
This was my first contact so don’t have much information to share . The advisor was helpful answering questions and taking me through all steps
17 August 2026
Unprompted review
Reply from The Compensation Experts
Hello Kay
Thank you for leaving us a review. We’re pleased to hear that your advisor was helpful and took the time to guide you through each step. We hope to continue providing you with a great service.
Kind regards
Uyi
Highly recommend
Highly recommend, efficient and friendly service, Gregory made the whole process easy to navigate and understand 5* review
16 August 2026
Unprompted review
Reply from The Compensation Experts
Hello Emma
Thanks so much for the amazing 5-star review! It’s lovely to hear that Gregory was so friendly and helpful, and that he made the whole process much easier to understand. We’re really glad he was able to guide you through everything and make it feel nice and straightforward. We’ll be sure to pass your kind words on to him
Kind regards
Uyi
It has given me time to realise how…
It has given me time to realise how much money I have paid into this account and how poor it really is on payment on return of of my demise
Mr Barry Dickinson
16 August 2026
Reply from The Compensation Experts
Hello Mr Barry
Thank you for sharing your feedback, Barry. We appreciate you taking the time to explain your concerns. We understand how important it is to have clarity around the payments you’ve made and what may be available in the future. We’re here to provide support and guidance throughout the process.
Kind regards
Uyi
The guy I spoke to was very friendly…
The guy I spoke to was very friendly and helpful
15 August 2026
Unprompted review
Reply from The Compensation Experts
Hello Bethany
Thank you for your kind words! We’re really pleased to hear that you had such a good experience speaking with our team and that he was friendly and helpful. We’ll definitely pass your lovely feedback on to him.
Kind regards
Hafsah
Really friendly and professional took…
Really friendly and professional took his time with me and nice person to talk to
14 August 2026
Unprompted review
Reply from The Compensation Experts
Hello Reece
Thank you for such a lovely review. We’re happy to hear that the representative you spoke to made you feel comfortable, took his time with you and was so friendly and professional. It’s always lovely to hear that our team are easy to talk to. We’ll definitely pass your kind words on to him
Kind regards
Uyi
Very helpful
14 August 2026
Unprompted review
Reply from The Compensation Experts
Hello Dominic
Really pleased to hear that you found our service helpful. We always aim to provide a friendly and supportive experience, so it’s wonderful to know we were able to assist you.
Kind regards
Uyi
Lovely lady I spoke to
1 August 2026
Unprompted review
Reply from The Compensation Experts
Hello Suzi
Thank you for leaving a review. We’re so pleased you had a great experience speaking with our team. Your kind words mean a lot to us and all the best moving forward with the claim.
Kind regards
Uyi
Very helpfull polite and helped with my…
Very helpfull polite and helped with my enquriey
13 August 2026
Unprompted review
Reply from The Compensation Experts
Hello Maureen
Thank you for leaving a review. We’re happy to hear that you found our team helpful and polite and that we were able to assist with your enquiry. Providing friendly and helpful service is really important to us, so it’s great to know we were able to make your experience a positive one. Thank you again for leaving a review.
Kind regards
Uyi
Reply from The Compensation Experts
Hello Gabriel
Thank you for your review! We’re delighted that our focus on innovation stood out to you. We really appreciate your support!
Kind regards
Uyi
Good experience today!
Dealt with efficiently & courteously by Waquar, who directed me to a Solicitor to continue the process. Impressed with the service I received
12 August 2026
Unprompted review
Reply from The Compensation Experts
Hello Colsmi
Thank you for your fantastic review! It’s great to hear that Waqar looked after you so well and made the process straightforward. We’ll make sure he knows about your kind feedback.
Kind regards
Uyi
Very kind and helpful customer service
Very kind and helpful customer service. Explained exactly what would happen and reassured me that I was being dealt with correctly
12 August 2026
Unprompted review
Reply from The Compensation Experts
Hello tracy
Thank you for taking the time to share your experience. We’re happy to hear that our team provided clear explanations, reassurance and helpful customer service throughout the process. Thank you again for leaving a review and all the best moving forward with the case.
Kind regards
Uyi
Excellent service from Daniel
Excellent service from Daniel, he rang straight after I submitted my enquiry. Took all the necessary details and talked me through the process.
Very informative and professional.
12 August 2026
Unprompted review
Reply from The Compensation Experts
Hello Claire
Thank you for taking the time to share your experience. We’re pleased to hear that Daniel provided prompt, informative and professional service and explained the process clearly. We truly appreciate your feedback.
Kind regards
Uyi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.