The Foldie  Reviews 2,055

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 940 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, noting they are well-made, practical, and stylish, often exceeding expectations for what they can hold. Many appreciate the bags' ability to fit under airplane seats and their security features, making them ideal for travel. The customer service is frequently highlighted as excellent, with quick and helpful responses to inquiries and issues. However, some customers also noted issues with delivery times, which occasionally took longer than expected, and some experienced problems with product quality, such as stitching coming undone or items appearing cheap. A few other people also felt that the customer service was unhelpful when dealing with faulty goods or lost orders, leading to frustration.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, versatility,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent quality of the products,... See more

Order

Users describe ambiguous interactions with order, with some customers finding the ordering process easy and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast delivery times and... See more

Customer service

People report positive experiences with customer service, often describing agents as friendly, responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although it took a while for the bag to arrive (apparently customs checked it), I was very happy with it on holiday. I mainly used it for onboard items but on the way back it proved its worth as our R... See more

Company replied

Rated 4 out of 5 stars

This bag does exactly what it promises - it holds heaps, is very well-made and folds up. I used it as an on board overnight bag on a train trip when I had to stash my big bag. I fitted all I needed w... See more

Company replied

Rated 5 out of 5 stars

When one of my Foldie sling bags started to look frayed where the strap and bag met I wrote to Foldie as the bag had light use and was less than 6 months old. They quickly replied requesting a photo... See more

Company replied

Rated 5 out of 5 stars

Love my FOLDIE & girlfriend who I gifted the second one agrees. Her bag presently enjoying Paris & mine has just returned from China. Quality product I trust with everything & popping under seat or ea... See more

Company replied


Company details

  1. Bags and luggage shop

Written by the company

The Foldie is a foldable travel bag that comes as a tiny square pouch. It expands into a large travel tote that has plenty of room for any kind of trip. The Foldie is perfect for traveling by airplane, on long road trips, visiting family on weekends, cruise vacations, working out at the gym, and so much more. One bag to fit all your needs! All orders get shipped from our five U.S.-based warehouses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 39% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I absolutely love these bags

I absolutely love these bags. The peace of mind knowing I will not have to fight through check in because my bag is to big, that if it rains my stuff is safe, that the bags can be made pilfer safe, the straps will not rip off and that you have options for color. The entire line of bags and accessories are wonderful. I love them so much I purchased the entire line of products they sell. I’ve also purchased multiple colors for my daughters so when we travel we are all set in a comfortable convenient way. These bags are very well made styled sh and make travel much easier and worry free.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

I got the new Foldie Cross Body Bag…

I got the new Foldie Cross Body Bag before I headed off to Europe for 3 months - I am 3 weeks in and I have to say I am so glad I got this bag. It holds quite a bit and with the crackdown on carrying passports over here, I keep mine in the back zipper with the extra clip so it can't be opened. Was great when I had it with me for tax Back purchase yesterday. The main area is big enough for a bottle of water, make up, brush, battery charger and a pile of other stuff. I keep my glasses/sunglasses in the front pocket. I am still ultra alert and do not take it off when sitting at tables, etc. Really good product and it helps with peace of mind.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect holiday companion

Having seen Foldie on Facebook I decided to purchase one & as BOGOF was offered I went for it. One blue & one burgundy. Excellent design and a quality fabric.I recently took the bag to India for a 2 week tour and it fulfilled all my requirements. Phone, purse and sunglasses in main compartment. The best feature for me was the zipped front pouch which I used for large pack of wet wipes, loo paper, tissues, sun screen, insect bite roll on, sweets &alcohol hand spray. All to hand, fabulous. I was able to store my passport, keys and hotel door card safely in zipped internal pocket.
The extra security provided by the carabiner clip is reassuring.
I gave the free bag to my sister & I’m sure she’s enjoying using it too😀

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered the foldie sling bag when it…

Ordered the foldie sling bag when it was on offer for bogof. The communication from purchase to delivery was spot on and my item was delivered today. It’s so perfect for when I go out and will be taking it on holiday this year. Highly recommend

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Secure and reliable

I purchased two crossbody bags for city breaks in Europe where pickpocketing is rife. The strap has anti-cut wire inside and a clasp that somebody would need two hands to undo. The best part is the clip that you can clip the zip locks too - there is no way somebody could undo it without you knowing, especially as it is infront of you. My husband has a well know sports brand version which looks good but it didn't feel as safe as my foldie. It was comfortable to wear; I did mine as a front sling but it didnt feel heavy even with suncream, phone, room key, tablets and tissues in. I got the black and the natural colour. I got them months ago but just used on holiday last week as it was our first trip and I've put them away for September.

9 May 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to return

If you're happy with the bags, then I guess it's all fine. However, after trying and failing I suspect it's impossible to return the bags. I'm in the UK, and they gave me an address in the US to send the bags to. This is expensive, but I decided to give it a go.
I then found out from the postage company that import taxes had to be paid for the parcel to enter the US and The Foldie had refused to pay. As returns to US companies are usually not taxed, I assume they must not actually be based in the US. I emailed The Foldie and received no help.
Although the website promises easy returns, in practice the process is very costly and I'm not even sure if it's possible. I can understand why other people would be happy with the bags but to me they seem over-priced for the material used and the returns policy alone means I'd recommend not buying from The Foldie.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Very easy purchase

Very easy purchase , quick delivery and a bargain at but one get one free !
Bags are so useful and the security features make them perfect for travel

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Product!

I've purchased the crossbody and tote for gifts after having purchased for myself and loving their design and color choice. Thank you!

8 December 2025
Rated 5 out of 5 stars

Foldie Cross Body Bag and customer service.

I recently received my foldie cross body bag and have been using it this week during travels in Italy. It really is the most brilliant little bag, spacious and secure. I’m very impressed with it. While using it, I noticed that the stitching on the inside pocket was coming undone. After contacting Foldie customer services, a replacement bag was in the post to me within 20 minutes! So as well as being a brilliant little bag, they have brilliant customer service too, thank you Alice and thank you Foldie!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

My Foldie experience

I had a little issue with one of the bags I ordered while I was traveling. I contacted the company on my return and within 2 weeks I had a replacement. Excellent and prompt service and I would highly recommend the bags, they're great.
Will have to get another style.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Foldie sling bag

Easy to order and fab customer service. I realised that I had selected the wrong colour on my second bag . I received a lovely email back saying they had sorted it for me. I was able to track my package throughout.
I'm very pleased with my purchases.

29 April 2026
Rated 5 out of 5 stars

Five star customer service! Great product!

Five star customer service when my Foldies were misdelivered and lost by Royal Mail. Immediate support from Jovana left me in no doubt that it would be sorted straight away. Friendly, understanding, efficient support and updates along the way made this exemplary customer service. Delighted with my two Foldies …. very well made, a good size and secure cross body design. Love the olive colour. Would 100% recommend. Thankyou Jovana for all your help and positivity… not always found with online purchases when things go wrong with delivery. Well done, Foldie.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

I have to say I absolutely love it!

I have to say I absolutely love my Foldies (got 2 in the BOGO sale). They are the absolute perfect size. I can easily pack a week's worth of stuff in one. You have to think about what you're really going to use, but once you get that in your head it's perfect. Stops me from overpacking! Love the separate compartments. I also have the passport holder and this keeps passport and boarding passes etc. easily available and secure. I love just breezing through checkpoints! Durable and so pretty with the color selections. There's another kind of bag on the market that I looked at, but when you look at the dimensions it's HUGE! Will not fit under a seat and would be awkward for overhead bins. Foldie is perfect.

10 April 2026
Unprompted review

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