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Rated 5 out of 5 stars

Excellent little card and rather reassuring to have once again in one’s wallet. Despite a little hiccup with Royal Mail, Adam despatched another card asap. It’s very smart. Thank you all very... See more

Rated 5 out of 5 stars

Great little keepsake, not for everybody I know ! Great quality and accurate . Could not be taken for warrant card unlike some more unscrupulous foreign site offers . Clearly states retired. Did the... See more

Rated 5 out of 5 stars

I received a telephone call from the company following an error I made during the application process for a retired Police Officer card. I found the member of staff very polite and friendly and the is... See more

Company replied

Rated 5 out of 5 stars

Wow, well what can I say… I am so impressed with the professionalism of this company and the way the representative looked after myself and my organisation. Everything was explained to me so well, th... See more

Company details

  1. Police Supply Shop

Written by the company

At The Squad, we specialise in providing innovative security products and supporting the mental health of our Retired Heroes. Our team is made up of experienced former police experts who have a deep understanding of the police service and other government organisations. From consultation to product selection, we are here to help you build a secure and safe environment for your organisation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Polite and friendly communication.

I received a telephone call from the company following an error I made during the application process for a retired Police Officer card. I found the member of staff very polite and friendly and the issue was resolved quickly over the phone.

22 December 2025
Unprompted review
The Squad logo

Reply from The Squad

Thank you Lee for the 5 star review and thank you for using us.

Rated 5 out of 5 stars

Excellent- all as promised

Excellent- all as promised. Thank you. Great organisation for emergency services and retired emergency services workers.

5 May 2025
The Squad logo

Reply from The Squad

Thank you so much for your kind words Kevin

Rated 5 out of 5 stars

Great little keepsake

Great little keepsake, not for everybody I know ! Great quality and accurate . Could not be taken for warrant card unlike some more unscrupulous foreign site offers . Clearly states retired. Did the a little longer for delivery than expected but that does not detract from overall good experience

2 February 2025
Rated 5 out of 5 stars

The squad is an amazing group that…

The squad is an amazing group that supports serving and retired police officers. The retired officer I.D. card is an amazing idea, maybe they could also design a matching wallet for it?

10 December 2024
The Squad logo

Reply from The Squad

Thank you for you positive feedback Colin

Rated 5 out of 5 stars

Great service and product

Great service and product. Fits nicely in the card holder and the added bonus of benefitting great causes
Well done

22 November 2024
Unprompted review
The Squad logo

Reply from The Squad

Thank you for you positive feedback Richard

Rated 5 out of 5 stars

Very happy with the service I received

Very happy with the service I received. I like the design and layout of the retired id card and it is a great memento to carry . Also with the added bonus of supporting charities and an acceptable form of id for the Blue Light card.

29 October 2024
Unprompted review
The Squad logo

Reply from The Squad

Thank you for you positive feedback Alan

Rated 5 out of 5 stars

The Retired Police Officer ID Card GREAT

The Retired Police Officer ID card is perfect size and feels excellent quality and fits into the traditional warrant card wallet, display and holder.

A really nice professional design and clear graphics.

14 October 2024
The Squad logo

Reply from The Squad

Thank you for your great review and we are pleased you're satisfied

Rated 5 out of 5 stars

Ordered and paid item

Item never received or no feedback why delay is obviously honesty integrity is forgotten

28 August 2024
The Squad logo

Reply from The Squad

We are sorry for the delay with your ID card. This is the due to the volume of orders.
We will message you privately about a resolution.
This is not on and we accept your 1 star review.

Rated 1 out of 5 stars

Scam company

Scam company, no proper social media presence, their website has a dodgy 'private' page, they also sell a 'shock' glove which is illegal...avoid at all costs!

20 September 2024
Unprompted review
The Squad logo

Reply from The Squad

Thank you for your feedback. We take all comments seriously and are committed to addressing any concerns raised by our customers.

We would like to clarify a few points:

Social Media Presence: Our team is actively working on expanding and maintaining our social media platforms to better connect with our community. While our presence may currently be limited, we assure you this is something we are working hard to improve.

Private Page on Our Website: The "private" page you mentioned is intended for registered users who have a specific need for secure access to certain information. This is common practice for businesses that handle sensitive or specialized content.

Shock Glove: If you have any specific questions about the product, we’re happy to discuss them in more detail or you may view information on it on our website.

We value your input and would love the opportunity to clarify any further concerns you might have. Please feel free to contact our support team directly, and we will do our best to assist you.

Kind regards,
The Squad Team

Rated 5 out of 5 stars

The service from The Squad has been excellent

The service from The Squad has been excellent. The products arrived promptly, are of good quality and the follow up communication has been really good. I would definitely recommend this company to family, friends and former colleagues.

31 July 2024
Unprompted review
The Squad logo

Reply from The Squad

Thank you for you positive feedback Rob

Rated 5 out of 5 stars

Fantastic!

Wow, well what can I say… I am so impressed with the professionalism of this company and the way the representative looked after myself and my organisation. Everything was explained to me so well, they helped me to understand the product right from the start and the transaction was smooth and easy. I had to come on here and share my gratitude as I would definitely recommend the squad to anyone requiring their products and services.
Thank you so much and I’m excited for the road ahead working with you!

12 April 2024
Unprompted review
Rated 5 out of 5 stars

First aid pod for a event..

I ordered a first aid pod for an event I hosted and needed to use it. It was great and easy to use. It allowed me to protect the patients dignity whilst I administered first aid.

22 April 2024
Unprompted review

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