Accident Repair Hub LTD - Brighton Reviews 

108
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TrustScore 4.5 out of 5

4.6

Avis Way 16, BN9 0DS Newhaven, East sussex, GB

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Rated 5 out of 5 stars

Company was very good to deal with from collecting vehicle to returning my repaired vehicle to me. Mike kept me informed all the time, all staff came in contact with, very friendly. Would recommend... See more

Rated 5 out of 5 stars

Very easy people to speak to. The chap that looked at the damage fully explained what work needed to be done and gave me an estimate about how long it would take. Because of my disability they picked... See more

Rated 5 out of 5 stars

Excellent communication throughout, efficient service and friendly staff. A great repair done and a clean, shiny vehicle back and the end. Thank you :)

Rated 1 out of 5 stars

I am extremely disappointed with the standard of service I received. There appeared to be little or no communication between the office staff and the engineers. Whenever I called to ask when my mini... See more


Company details

  1. Vehicle Repair

Written by the company

Our Mission: Fast, Safe, and Reliable Service – Every Time. We are here to help you get back on the road as quickly and safely as possible. We know how inconvenient it can be, and that’s why we’re dedicated to making the repair process smooth, efficient, and hassle-free. At the heart of our service is a team of passionate, skilled professionals who take pride in their work. Every repair, no matter how big or small, is handled with the utmost care and attention to detail. We’ve earned the trust of our customers over time with our commitment to quality, safety, and a personal touch—values we’ll continue to uphold with you. Our goal is simple: to provide peace of mind during stressful times and repair your vehicle to its pre accident condition with minimal downtime. We also believe in creating a positive, welcoming experience for everyone. From the moment you reach out to us, you’ll find a team that’s committed to making the process as easy and stress-free as possible. And it’s not just about our customers—we foster a supportive, empowering environment for our team to thrive as well. Trust. Quality. Reliability. That’s what you can expect when you choose us.


Contact info

  • Avis Way 16, BN9 0DS, Newhaven, East sussex, United Kingdom

  • 01273 037570

4.6

Excellent

TrustScore 4.5 out of 5

108 reviews

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Replied to 87% of negative reviews

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4.6

All reviews

(108)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy people to speak to

Very easy people to speak to. The chap that looked at the damage fully explained what work needed to be done and gave me an estimate about how long it would take. Because of my disability they picked my car up from my home and brought it back at no extra charge. Also it was washed as well on return, looks great. Very happy with the service I recieved.

15 October 2026
Rated 5 out of 5 stars

Excellent

Excellent communication throughout, efficient service and friendly staff. A great repair done and a clean, shiny vehicle back and the end. Thank you :)

14 October 2026
Rated 1 out of 5 stars

Dissatisfied service.

I am extremely disappointed with the standard of service I received. There appeared to be little or no communication between the office staff and the engineers. Whenever I called to ask when my minibus would be ready, nobody could provide me with a clear or reliable completion date.
This lack of communication and organisation caused significant disruption to my business and resulted in me losing a substantial amount of money from missed bookings. To make matters worse, when the work was eventually completed, the CCTV monitor had been fitted upside down, which demonstrates an unacceptable lack of care and attention to detail.
Overall, I am extremely dissatisfied with both the poor communication and the standard of workmanship. I would appreciate a full explanation of what went wrong and details of how you intend to resolve these issues.

9 October 2026
Rated 5 out of 5 stars

Company was very good to deal with from…

Company was very good to deal with from collecting vehicle to returning my repaired vehicle to me.
Mike kept me informed all the time, all staff came in contact with, very friendly.
Would recommend Accident Repair Hub Ltd, they are very professional & seem to care about there customers.

8 October 2026
Rated 5 out of 5 stars

An excellent job

They done a great job on the bodywork repairing my car.It looks as good as new.

25 September 2026
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Reply from Accident Repair Hub LTD - Brighton

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Great service helpful staff outstanding…

Great service helpful staff outstanding work on my car top class thank you

25 September 2026
Unprompted review
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Reply from Accident Repair Hub LTD - Brighton

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 4 out of 5 stars

The repair work is great but the…

The repair work is great but the service was bit late . Took too long .

14 September 2026
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Reply from Accident Repair Hub LTD - Brighton

Thank you for your honest feedback. We’re glad to hear some parts of your experience went well, and we appreciate you pointing out where we can improve. Your comments help us do better.

Rated 4 out of 5 stars

Pleased with the service pleased with the service

Pleased with the service, just took longer that I expected considering I was told all the parts were in.

8 September 2026
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Reply from Accident Repair Hub LTD - Brighton

Thank you for your honest feedback. We’re glad to hear some parts of your experience went well, and we appreciate you pointing out where we can improve. Your comments help us do better.

Rated 5 out of 5 stars

After a disappointing start the final…

After a disappointing start the final process was good.

1 September 2026
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Reply from Accident Repair Hub LTD - Brighton

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Fast and efficient service

The repair was carried out well and all the staff members were Professional and helpful.

24 August 2026
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Reply from Accident Repair Hub LTD - Brighton

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout - especially from Mike, who was extremely courteous and helpful. When they were unable to give us a courtesy car on the day, they immediately arranged a third-party hire car. The repair done to a high standard and in less time than initially estimated.

20 August 2026
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Reply from Accident Repair Hub LTD - Brighton

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Good communication

Good communication. On time and a good repair job. Very pleased

26 August 2026
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Reply from Accident Repair Hub LTD - Brighton

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback

Rated 5 out of 5 stars
Accident Repair Hub LTD - Brighton logo

Reply from Accident Repair Hub LTD - Brighton

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback

Rated 5 out of 5 stars

One thing I didn't like was the driver…

One thing I didn't like was the driver who brought my car back inspected the courtesy car before he contacted me so I had not seen or signed his report. Otherwise it was very good.

14 August 2026
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Reply from Accident Repair Hub LTD - Brighton

Thank you for your honest feedback. We’re glad to hear some parts of your experience went well, and we appreciate you pointing out where we can improve. Your comments help us do better.

Rated 5 out of 5 stars

Very good work

Very good work

21 August 2026
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Reply from Accident Repair Hub LTD - Brighton

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Although it took a while to do….

Although it took a while to do….. I have to be honest….. I’m very happy with the results…..thank you… the Lanny looks amazing…. Gawd bless you!

20 August 2026
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Reply from Accident Repair Hub LTD - Brighton

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

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