Accident Repair Hub LTD - Farnham Reviews 

46
TrustScore 4.5 out of 5

4.3

4, Romans Business Park, GU9 7SX Farnham, Hampshire, GB


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Rated 5 out of 5 stars

They kept me updated on the progress. They discovered more damage to my vehicle than initially thought, so are very thorough. The staff were very pleasant and helpful answering any questions. Always... See more

Rated 5 out of 5 stars

Katie in the office was so supportive and helpful and told me everything that was going on, including that you were waiting for a part to come in. My vehicle was repaired promptly considering that... See more

Company replied

Rated 4 out of 5 stars

The guys who picked up the car were great. I could have done with more info about the delay (calibration company taking Friday off) but all good now. The car looks wonderful thanks!

Rated 3 out of 5 stars

Farnham were too busy to do the repair quickly so car went to Emsworth, which was not a problem for me. However, when car was returned no additional diesel had been put in the car which effectively me... See more

Company replied


Company details

  1. #48 of 62 best companies in Vehicle Repair

Written by the company

Our Mission: Fast, Safe, and Reliable Service – Every Time. We are here to help you get back on the road as quickly and safely as possible. We know how inconvenient it can be, and that’s why we’re dedicated to making the repair process smooth, efficient, and hassle-free. At the heart of our service is a team of passionate, skilled professionals who take pride in their work. Every repair, no matter how big or small, is handled with the utmost care and attention to detail. We’ve earned the trust of our customers over time with our commitment to quality, safety, and a personal touch—values we’ll continue to uphold with you. Our goal is simple: to provide peace of mind during stressful times and repair your vehicle to its pre accident condition with minimal downtime. We also believe in creating a positive, welcoming experience for everyone. From the moment you reach out to us, you’ll find a team that’s committed to making the process as easy and stress-free as possible. And it’s not just about our customers—we foster a supportive, empowering environment for our team to thrive as well. Trust. Quality. Reliability. That’s what you can expect when you choose us.


Contact info

  • 4, Romans Business Park, GU9 7SX, Farnham, Hampshire, United Kingdom

  • 01252 978750

4.3

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(46)

221 reviews in the last 12 months

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Rated 5 out of 5 stars

They kept me updated on the progress

They kept me updated on the progress. They discovered more damage to my vehicle than initially thought, so are very thorough. The staff were very pleasant and helpful answering any questions. Always phoned back when they missed a call from me. A very high standard.

2 July 2026
Rated 5 out of 5 stars

Friendly staff

Friendly staff, answer phone quickly. Good sens of humour of staff :)

18 June 2026
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Reply from Accident Repair Hub LTD - Farnham

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Very speedy repair

22 June 2026
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Reply from Accident Repair Hub LTD - Farnham

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Great service, lovely drivers

Recently had my Seat Arona repaired by ARH - customer service was excellent throughout. Great communication and especially lovely were the drivers collecting and dropping off. Credit to the company being the face to face represenratives. Would highly recommend!

17 June 2026
Unprompted review
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Reply from Accident Repair Hub LTD - Farnham

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

From initial contact to delivery back…

From initial contact to delivery back to my residence the company were excellent- receptionist very helpful &polite with booking & answering my questions- really great that the company arrived to pick up my car& deliver the courtesy cat

4 June 2026
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Reply from Accident Repair Hub LTD - Farnham

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 3 out of 5 stars

The repair took 2.5 months and I'm not…

The repair took 2.5 months and I'm not happy with the alignment of the panels at the rear of teh car.

4 June 2026
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Reply from Accident Repair Hub LTD - Farnham

We're sorry to hear about your experience and would like the opportunity to put things right. A member of our team has tried to contact you regarding your concerns. Please get in touch with us at your earliest convenience so we can discuss the matter and work towards a resolution.

Rated 5 out of 5 stars

Excellent service

Excellent service. Helpful and friendly staff. Repair dealt with speedily. Good job.

2 June 2026
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Reply from Accident Repair Hub LTD - Farnham

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback

Rated 5 out of 5 stars

Toyota repair.

They made a good job of my repair and done this in a timely manner.

21 May 2026
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Reply from Accident Repair Hub LTD - Farnham

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 1 out of 5 stars

The vehicle was returned with very poor…

The vehicle was returned with very poor workmanship
Fixings where missing from the bumper and trims
The paintwork had parts missing over spray and paint runs

The workmanship is way below standard and may even be dangerous due to fixings being missing

8 May 2026
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Reply from Accident Repair Hub LTD - Farnham

We’re sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the standard we aim for. We have been in contact with you to attempt to resolve this and are awaiting your response.

Rated 5 out of 5 stars

Company kept me up to date with the…

Company kept me up to date with the repair status and were always courteous and professional. My car was returned cleaned and as soon as possible once all repairs were completed.

18 May 2026
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Reply from Accident Repair Hub LTD - Farnham

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Kept in contact Great service with me

Kept in contact with me
Polite, friendly service
Pickup and Delivery Service great.

1 May 2026
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Reply from Accident Repair Hub LTD - Farnham

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Quick and easy

Easy to understand they explained it to me so that I could know what was going on and where and when the car was taken.

21 April 2026
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Reply from Accident Repair Hub LTD - Farnham

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 3 out of 5 stars

Used my fuel to transport car

Farnham were too busy to do the repair quickly so car went to Emsworth, which was not a problem for me. However, when car was returned no additional diesel had been put in the car which effectively meant I'd paid for the transportation fuel costs at a time when pump price is very high

28 April 2026
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Reply from Accident Repair Hub LTD - Farnham

We’re sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the standard we aim for, and we’d like the opportunity to investigate this further. A member of our team will be in contact with you.

Rated 5 out of 5 stars

In my experience

In my experience, they were brilliant. Handled my case well and was informed along the way

6 October 2025
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Reply from Accident Repair Hub LTD - Farnham

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Absolutely amazing company to use

Absolutely amazing company to use. So helpful! Would highly recommend! Thank you so much to all the team 😃

20 April 2026
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Reply from Accident Repair Hub LTD - Farnham

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 1 out of 5 stars

Do not use this company

Do not use this company. Took my car to another repair shop without my or the insurance company's permission. Then extorted cash out of me to pay for the petrol to get my car back. Never contacted me to tell me what the repair on my car was going to be and have never apologised for causing a number of faults which the main dealer had to resolve. Car was returned with crap sticking right through the paintwork and had to go back twice to repaint the car again.

No one has ever apologised to me directly or even contacted me to explain why my car was removed from the authorised location let alone compensated me for any of the issues. I have not ever heard why my car had to go back twice to fix issues which should have been immediately picked up by anyone with eyesight in a QA check.

11 December 2025
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Reply from Accident Repair Hub LTD - Farnham

Thank you for your feedback. We apologize for the inconvenience caused and understand your frustration. We’re reviewing this internally to ensure it doesn’t happen again.

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