Airhood Reviews 4

This review will be in two parts. The first is the actual product. It worked pretty well and I was happy with it. I used it 3-4 times. Then, I plugged it in to charge it and it stopped working altogether. Things happen. I still liked the product and just wanted it repaired.

Second part here: I sent an email to their customer support asking how I could get it repaired. Well, many follow up emails that were not replied to (I always got an auto reply that said someone would reach out to me and they never did) and about 2 months later, I finally received a reply from a representative. She said that I must’ve not seen their response and apologized (ha!). She also asked me to send a picture of the serial number of my unit, a video of it and my purchase order number. She said they’d happily replace it! I did so immediately and waited…. This was almost two months ago. I’m still waiting for a response. I’ve sent 5-6 follow up emails and nada. Zip. Nothing. No response from them at all.

The customer service isn’t poor. It’s non existent. I’ve never experienced anything like that before. Ever.

I bought their vacuum glass food container (after previously buying the Airhood itself), but the containers don't hold a vacuum. Initially the vacuum is maintained but by the next day its gone. So the whole purpose of the product is gone. Not only does it not hold a vacuum, it doesnt even preserve the food by at least being airtight. Emailed them multiple times but with no response. Trash, scam company

We have been using airhood for about 10 months now and we absolutely love it. It's the best affordable solution for cooking odours and grease film in the kitchen, works really well, we definitely see the difference when cooking or fryig without it. It is extremely easy to use and to maintain and comes along in a brilliant design (we got the red one!). Another big plus is their super service, really quick, absolutuely friendly and supportive. We definitely recommend it!

I purchased an airhood and multiple accessories.

The airhood’s plastic cowl started deforming during use. I emailed Airhood multiple times with no response. I’m extremely disappointed.

The hood still works but it looks like junk. Not awesome.