I have only shopped here once, and I will never do so again. I have contacted this online store via three emails and the contact form on their website to exercise my right to be forgotten under GDPR,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi , ordered a few different concentrated flavours . the "Flavour Apprentice" bottles plastic screw top seals were broken which was disconcerting . apart from that the service was good .haven't tried... See more
Company replied
Hello-Bonjour, Exquisite and smooth website interface . Serious checking purchase : easy pay by Chome-PAY to serious and cheap shipping with Royal Mail & finally La poste.fr. I hope there will... See more
Company replied
Good website, great prices and quick delivery. Large quantity ordered and everything arrived in-tact and sealed. Huge variety of flavour concentrates from plenty of manufacturers. Experienced is... See more
Company replied
Company details
Written by the company
The Alchemists Cupboard is the industry leader for all your DIY Mixing & Vaping supplies, from professional flavour concentrates, to easy-to-make “One-Shot” solutions & everything in-between.
Contact info
12 Charles Watling Way, NR5 9JH, Norwich, United Kingdom
- +44 (0) 1603 396906
- admin@thealchemistscupboard.co.uk
- thealchemistscupboard.co.uk
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One of the best!
The best online vape retailer I have ever dealt with, I had a query so I rang their contact line and immediately had someone on the line talking me though my question. The vape liquid tastes nice and arrived quickly. Cannot fault these guys.
George.
3 March 2023
Reply from The Alchemists Cupboard
Hello Georgie, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Items are always perfectly presented…
Items are always perfectly presented and never miss an item out, the concentrates are amazing and so many flavours to choose from,perfect all round service, everytime
28 February 2023
Reply from The Alchemists Cupboard
Hello Paul, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
hello Jason, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Always order my flavours and other bits…
Always order my flavours and other bits needed from here. Always on time and no issues :)
4 March 2023
Reply from The Alchemists Cupboard
Hello Mike, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Rubbarb and custard concentrate website easy to use.
Website easy to use.
Price reasonable.
Delivery next day.
Rhubarb and custard concentrate good
3 March 2023
Reply from The Alchemists Cupboard
Hello peter, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Ordered a longfill for 9mg and got 2…
Ordered a longfill for 9mg and got 2 nic salts and two boosters where I should of get 3 nic salts and 1 booster, other then that it was completely fine and tastes good
3 March 2023
Reply from The Alchemists Cupboard
Hello Tom, Really sorry to hear there was a slight issue on your order, sounds as though the guys picked the wrong Longfill pack when processing your order. As always, drop us an email if problems like this occur and will will sort it out immediately for you.
The Alchemist
Reply from The Alchemists Cupboard
Hello Brett, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Excellent Vendor
I’ve been using The Alchemist’s Cupboard for some years and always found them to be a great vendor. I highly recommend.
1 March 2023
Reply from The Alchemists Cupboard
Hello Gary, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello I, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Excellent service as always 🙂
27 February 2023
Reply from The Alchemists Cupboard
Hello Eddi, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Paid extra for 24hr delivery
Paid extra for 24hr delivery, arrived over 3 days later.
27 February 2023
Reply from The Alchemists Cupboard
Hello Wendy. Really sorry to hear your order took longer to arrive than normal. This is unfortunately out of hands and is down to Royal Mail. Be sure to drop me an email with your order details and I'll include a sample or two on your next order to compensate this.
The Alchemist
Fast delivery good service.
24 February 2023
Reply from The Alchemists Cupboard
Hello Paul, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
I can always rely on them
20 January 2023
Reply from The Alchemists Cupboard
Hello Jill, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello Mr Jones, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Fast professional service
Fast professional service, as always.
tried a different brand to normal concentrate, appears to a good fine flavour.
Never an issue or drama with The A.C.
Thank you
18 January 2023
Reply from The Alchemists Cupboard
Hello Juan, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Best E liquid I have ever purchased
Best E liquid I have ever purchased. Would highly recommend.
15 December 2022
Reply from The Alchemists Cupboard
Hello Tony, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. So pleased to hear that you consider ours the best e-liquid you have ever had. We look forward to seeing you again soon. The Alchemist
Excellent service as usual
Everything i wanted was in stock and was with me in 2 working days Excellent service as usual
10 January 2023
Reply from The Alchemists Cupboard
Hello Graeme, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
The Alchemist is always 5 stars
The Alchemist is always 5 stars, fantastic products at great prices and speedy delivery. Also see their sister company Nicotine UK for all your base nicotine requirements.
13 January 2023
Reply from The Alchemists Cupboard
Hello Jason, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Good service and good prices
14 January 2023
Reply from The Alchemists Cupboard
Hello Arch, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Brilliant service as always
6 January 2023
Reply from The Alchemists Cupboard
Hello Andrew, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.