TheAltening Reviews 831

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

I signed up for a trial and cancelled my subscription immediately afterwards. Despite this, the company attempted to charge my card a month later, and after a failed attempt in April, they forced a ch... See more

Rated 3 out of 5 stars

I haven’t personally used TheAltening yet, so I can’t comment on performance or reliability. The platform looks easy to navigate and the concept seems useful for people who need this type of service.... See more

Rated 5 out of 5 stars

so far from my experience they are doing a great job they gave me the account info i am just waiting for my 2fa code. so if you are looking for cheap fortnite accounts i suggest you buy from thealten... See more

Rated 1 out of 5 stars

These "people" will try to charge you non stop and is quite literally impossible to cancel. Run by complete freaking scumbags with 0 support system or modmail let alone a care in the gosh darn world.... See more

Company replied

Company details

  1. Software Vendor

Information provided by various external sources

TheAltening is the best place to get a minecraft account generator. We offer free alts as well as an alt generator.


Contact info

2.9

Average

TrustScore 3 out of 5

831 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

DO NOT BUY ACCOUNTS DONT WORK

DO NOT BUY ACCOUNTS DONT WORK

i contacted support after buying an account and getting details for an account that didn't exist and after I asked support for another account my order id was blocked from the support system they don't give you correct details and then block you without a refund complete scam

2 April 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Unfortunately our support team cannot pull up your order without the aforementioned Order ID, as such it is neither possible to assist you or offer you any refund options, they simply don't work without the ID.

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 1 out of 5 stars

Do not buy from these people

Do not buy from these people. It is nearly impossible to cancel your subscription thru their site or email. it keeps charging me 20$ per month i didn't even select. Trust me on this one, DO NOT BUY

31 March 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Hi, the subscription cancellation button is found on your user page. It is just one click to do so.

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 3 out of 5 stars

They work but...

The first account I got was invalid, so I contacted support. I was forwarded to Xevier and had to wait 1-2 days for one response from him. He ended up giving me the credentials for another account that ALSO didn't work...Then I created a new ticket and selected "I want to talk about an order I made" and then selected the first option. Turns out I was able to get a replacement account through there without going through all the hassle of waiting for a response.

The account works 100% perfectly, and has the skin I desired. Everything ran smoothly after that. The only real issue is the customer service they provide. Waiting 1-2 days for a response is insane, especially if it's a one sentence answer that wasn't worth waiting the 1-2 days for.

They are legit, though, and I'd buy from them again if I need an account. But for any first timers, I'd be wary of the customer service. It's not the best, and it's something they really need to improve on. :)

29 March 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Hi,
Please contact us via email at admin@mail.thealtening.com or create a ticket on our website. We think that there was some serious miscommunication and we'd love to resolve this for you.

Rated 5 out of 5 stars

Best site ever for fortnite accounts

All went good got great accounts and hope to buy more in the future definitely consider buying from here

16 March 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 1 out of 5 stars

0 Communication

I bought a full access account from this here and it took my money INSTANTLY and then they hold it for verification and i still haven’t gotten the login for it it’s been 4 days and i haven’t gotten a message back and when i enter the order id into the chat to open a ticket it just says invalid order id and closes it out Someone please help

16 March 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 5 out of 5 stars

my experience

so far from my experience they are doing a great job they gave me the account info i am just waiting for my 2fa code. so if you are looking for cheap fortnite accounts i suggest you buy from thealtening.
if i could change 1 thing about thealtening i would make it so you get a quicker reply from the support i know they cant help being so busy (my opinion)

13 March 2024
Unprompted review
Rated 2 out of 5 stars

Support is terrible the only person who…

Support is terrible the only person who can help with stuff is Xavier and he only responds 1 time a day well I mean he did to me I told them I want my money back but they won't give it back they keep giving me replacement account that that makes me put my birth of day after I type the email on epic/account,it's ridiculous and everyone don't buy NON FULL ACCESS ACCOUNT CAUSE THATS WHAT I DID BUT ITS THE SUPPORT. ASAP.

4 March 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Hi, sounds like you're entering the wrong information.

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 1 out of 5 stars

DON'T BUY FROM THIS SITE

Bought a Chun-li account just for it not to work, I contacted support just for them to say I couldn't have a refund and it was out of stock after the fact I spent my money, and I would have to wait for it to come back in stock. This all happened in the span of 3-4 days I ended up just contacting my bank. DON'T BUY FROM THIS SITE.

2 March 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Hi,
you were offered the option of either an exchange, or to wait for the account to restock since it was sold out.

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 1 out of 5 stars

Scam

Scam. Bought a fortnite account that I keep getting logged out of. Original owner keeps going back in, changing all the settings back to their own and playing on it. Keeps asking for 2fa, when support removes 2fa it asks for date of birth of original owner... Support is ridiculously rude and takes a day or two to answer. Will be disputing with my bank.

6 March 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 1 out of 5 stars

Scam website

Scam website.
Anything you get from this site if it works will be blocked after a few days.

6 March 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Hi, sounds like you are triggering some sort of security system.

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 1 out of 5 stars

The account didn’t work I put the right info

The account didn’t work I put the right info but it said your date and birth But it didn’t work

5 March 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 1 out of 5 stars

Should be 0 Stars

Should be 0 Stars, FUCLKING piece of CUUNT website. NO CUSTOMER SUPPORT, NO REFUND (even when it is written 100% refund).
NOTHING WORKS ON THE SITE, DON'T EVEN THINK OF EVER USING IT.
A PIECE OF CUUNT IS RUNNING THIS SITE,
IT IS A SCAM, DON'T EVER LINK YOUR CARD, THEY WILL JUST CUT YOUR MONEY EVERY MONTH WITH NO REPLIES.

3 March 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 1 out of 5 stars

very frustrating

I still have not gotten my replacement accounts yet!!!!!!! 4 fricking days later!!!

1 March 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 1 out of 5 stars

i buy a account 1 day ago and i am…

i buy a account 1 day ago and i am asking for the 2fa code and they do nothing what's the point of buying account when they don't want to do something about it?

28 February 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Hi,
Please contact us via email at admin@mail.thealtening.com or create a ticket on our website. We think that there was some serious miscommunication and we'd love to resolve this for you.

Rated 5 out of 5 stars

10/10 Service

The support was great, the Minecraft account works flawlessly and no issues whatsoever. 10/10 will recommend and will buy again.

26 February 2024
Unprompted review
Rated 1 out of 5 stars

The altening does not help you

I spent 85$ on a blue squire account. Not only is the price pretty expensive but the customer support is fake. They are all name xevier. The customer support wasted all my time until my warranty ran out so I can’t even get a replacement or refund. All the other options just tell you to make a ticket

13 February 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Hi,
Your warranty is paused while the ticket is open. There is nobody wasting your time. Additionally, there is just one person named Xevier working at TheAltening.

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 1 out of 5 stars

COMPLETE SCAM

Where do I start took them over 2 days to respond for help just to tell me the acc doesn’t work now they are making me wait up to 2 days for a another acc or refund may take longer fully scam DO NOT BUY FROM HERE

18 February 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Hi,
Just sounds like your order was delayed in processing.

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 2 out of 5 stars

half of the accounts i bought dident…

half of the accounts i bought dident work becuase the password needed to be changed

15 February 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Hi, we can assist you with this.

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

Rated 1 out of 5 stars

I had bought two accounts and I did all…

I had bought two accounts and I did all the steps right and then when I went to connect it to my ps5 it said that the info was wrong

14 February 2024
Unprompted review
TheAltening logo

Reply from TheAltening

Hi,
Are you sure that the account you ordered was console linkable?

Feel free to get in touch with us on our live chat or email at admin@mail.thealtening.com

Best regards,
TheAltening Team

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