The Avenue Estate Agents Reviews 

627
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional communication. People found the service outstanding, noting the proactive approach and quick response times. Effective marketing, including high-quality visuals, often led to properties selling quickly. Many consumers highlighted the personalized and supportive experience, feeling well-advised and cared for. Reviewers noted agents went above and beyond, providing constant updates and guidance, which made stressful situations much smoother. This dedication to client satisfaction and clear, consistent support is a recurring theme among positive feedback.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its exceptional quality and... See more

Customer service

Consumers find customer service to be positive, highlighting excellent communication and outstanding support.... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and clear communication.... See more

Marketing

Reviewers mention positive feedback about marketing, with many praising the hard work and effectiveness in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures.... See more

Company replied

Rated 5 out of 5 stars

Emily was fantastic from start to finish with the recent sale of our house. A superb agent who clearly loves her work, she didn’t miss a single detail! I could not recommend Emily enough and would str... See more

Company replied

Rated 5 out of 5 stars

Emily Cuthbert-Edkins from Avenue estate agents was very professional and the most helpful person in the whole process of selling our old house and purchasing are new one. Her communication and respon... See more

Company replied

Rated 5 out of 5 stars

Big thanks to Henry and Jack for an amazing service from start to finish. Henry took over the area and helped us immensely through the marketing and completion of our sale. Henry went above and beyo... See more

Company replied


Company details

  1. Estate Agents

Written by the company

When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

627 reviews

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1-star

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Hasn’t replied to negative reviews

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4.9

All reviews

(627)

209 reviews in the last 12 months

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Rated 5 out of 5 stars

He always went the extra mile.

It has been a real pleasure to have Henry as our estate agent. He always went the extra mile to ensure that every complication was ironed out & every communication was followed up. Always available & very professional. If we required his services again, he would be our choice, in a heart beat! Can’t recommend Henry enough.

13 October 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such an amazing review Pippa. I’m delighted Henry could iron out every complication, keep communications flowing, and be both professional and available throughout. Being your go‑to for any future needs means a lot.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

Emily - A Human asset!!

I can say without hesitation that Emily is second to none. She has been incredible throughout the entire process — from the very first evaluation right through to completion. What was a tricky and stressful time was made infinitely easier thanks to her support and professionalism.

She has felt like my agent, my solicitor, my friend, and my confidant all in one. She truly goes above and beyond for her clients, and she deserves every fantastic review she receives. I will be recommending her to everyone I know, because I simply cannot thank her enough.

10 October 2025
Unprompted review
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Reply from The Avenue Estate Agents

Clare, thank you so much for this glowing feedback. I’m thrilled Emily made the process feel far less daunting and was everything you needed—agent, solicitor, friend, and confidant. Your recommendation means the world, and we’re deeply grateful for clients like you.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

Emily was the most supportive agent

Emily was the most supportive agent, any questions I had she answered within the hour and put my mind at ease. When buying a first home you have a lot of questions!

Thanks so much again Emily for all your support!

10 October 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your kind words Alice. I’m delighted Emily was so responsive and able to answer your questions quickly—it’s especially important when buying your first home! Your confidence means a lot.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

Excellent service from The Avenue

We entrusted the sale of our beautiful home in Lichfield to Henry at The Avenue. From start to finish he has excelled. The marketing was amazing and he was communicative and proactive throughout the whole process. His knowledge of the local area and his ability to utilise this in the marketing strategy made him stand out from other agents. Thanks to Henry’s expertise and commitment we sold quickly and at full asking price. We would highly recommend to anyone. Thank you!

9 October 2025
Unprompted review
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Reply from The Avenue Estate Agents

Jackie, thank you so much for your wonderful review! I’m delighted that Henry’s local knowledge, proactive communication and stand‑out marketing made such a positive difference in your sale in Lichfield. Selling quickly and achieving full asking price is exactly what we strive for.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

100% Commitment

Both Emma and Steph supported us alot even though they were representing the person we were buying from. They were 100% committed to ensuring a successful sale and would highly recommend them.

15 August 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your kind words Mr Mahroof! I’m delighted Emma and Steph supported you so fully, even though they were representing the other side, and that you felt their commitment helped ensure a successful sale. Your recommendation means a great deal.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

Professional and competent

The people at the Avenue Estate Agents , deal in good properties . They helped me buy my first house , they were always available , on text and phone , answered our innumerable queries with patience and competence.
Very good service , highly recommended.

1 September 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a wonderful review Faiz! I’m thrilled we were able to help you buy your first home and that our team was always there—on text and phone—for your many questions with patience and competence. Your kind words mean a lot.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

Went over and above. Such a smooth process

Moving is one of the most stressful things you can do; particularly when you are relocating to the other end of the country. However Anita took all that stress away. From start to finish, she helped and guided us. She knew the right home for our family, she helped push the solicitors to get the chain through at a time that suited everyone and she took the pressure off when any little glitches came up. She also took the time to show us round the local area and has helped us settle into the community. Cannot recommend her enough

3 September 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your heartfelt review Jennifer! I’m truly glad Anita made such a difference—guiding you from start to finish, navigating the solicitors, and showing you around so you could settle in. It means a lot to know she helped take the stress away.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

Sam was great

Sam was great very helpful throughout the whole process of renting our new house went above and beyond. Would highly recommend The Avenue Estate Agents

1 October 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your kind words Lauren! I’m thrilled Sam was so helpful throughout the whole process and that things went smoothly. It means a lot that you’d highly recommend us.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

It was really smooth and the the turn…

It was really smooth and the the turn around was really quick thanks to Sam. Would 100% recommend.

29 August 2025
Unprompted review
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Reply from The Avenue Estate Agents

Owen, thank you so much for leaving such a wonderful review! I’m delighted the experience was smooth and that Sam’s quick turnaround stood out. Your recommendation means a great deal to us — we always aim to make things easy and efficient.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

House sale

Henry found a buyer for the property and it sold very quickly. He was professional and efficient and kept us informed of progress through to completion.

25 September 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your kind words! I’m delighted Henry was able to find a buyer so quickly, and that you felt he was both professional and kept you informed all the way through to completion. It means a lot when this level of service is appreciated.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

Wraparound 5 star service

Anita was a breath of fresh air - we tried 2 other estate agents and after a year were despairing - she knows the area and the market and is a force to be reckoned with - a complete wraparound service from initial honest assessment and advice for presenting and marketing to get maximum impact right to the sale completion chasing solicitors and chivvying everyone along - don’t waste your time just go for it and choose Anita - can’t thank her enough!

12 September 2025
Unprompted review
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Reply from The Avenue Estate Agents

Betty, thank you so much for taking the time to share such a glowing review! It means a great deal to hear how Anita’s honest advice, wraparound service, and relentless dedication—from presenting and marketing through to completion—helped finally secure your sale.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

As Anita lives in the village she knows…

As Anita lives in the village she knows all about it and can answer any questions. She has guided us through what turned out to be a marathon but we got there in the end. Always available for any query about the progress of the sale. Highly recommended!

15 September 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your kind words Vicky! I’m really glad Anita could guide you through what turned into a marathon and always be there to answer your questions. It was a pleasure working with you—and that you trusted someone familiar with the village made all the difference.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

A fabulous experience

Not having used a personal approach for an agency to sell a family home before, we took a leap of faith. We had narrowed down to x2 personal agents. Although we chose the more expensive of the two, we were given such confidence by our agent in her enthusiasm and reassuring fresh approach that it made it a no brainer. Empathetic to the sale of a cherished family home our agent gave a representation to buyers of a future family home, with huge potential to grow with (just what we wanted).
Overall we were overwhelmed with the response when the home was released and produced multiple offers before best and final and acceptance. We would most definitely recommend Emily to family & friends.

1 September 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave this wonderful review! I’m thrilled that Emily’s fresh, empathetic approach gave you confidence during such an important sale, and that your cherished family home attracted such great interest. Your recommendation means a lot.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Our new home

Emily was great very helpful throughout the whole process of buying our new house went above and beyond of what an estate agent does. Even gave us a card and a gift on the day we moved in. Would highly recommend The Avenue Estate Agents.

1 September 2025
Unprompted review
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Reply from The Avenue Estate Agents

Mandy, thank you so much for taking the time to leave such a glowing review! It means the world to us to hear how Emily went above and beyond—giving you a gift and a card on your move-in day is just what we aspire to do. Your recommendation of The Avenue Estate Agents truly humbles us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Excellent from a buyers perspective

We purchased a property marketed by Ben Dunn and from the first viewing to completion day, Ben was excellent. All our communication with the seller went through him. He was always helpful and quick to respond. Thanks also to Steph who is the sales progressor, again great communication and support. Wouldn't hesitate to use Ben if we ever decide to sell

12 September 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your lovely feedback! I’m delighted Ben was excellent from first viewing to completion and Steph kept the communication strong throughout. Knowing you felt supported the whole way truly means a lot.
Thanks Again
James Humphries‑Stone

Rated 5 out of 5 stars

Fantastic service

We honestly can’t recommend your services enough. As buyers, we know that experiences with estate agents can sometimes be negative, but that has certainly not been the case with Bailee and Alice. From start to finish, you have both been amazing, and we couldn’t have asked for more.

You’ve always been so quick to respond to any queries or concerns and have kept us fully updated throughout the whole process, and made everything feel as smooth and stress-free as possible. We’re so grateful for all your help — thank you so much! ☺️ 🏡

24 September 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for leaving such a fantastic review Paige. I’m thrilled that Bailee and Alice were able to make your experience smooth and stress-free, and that you felt updated every step of the way. Your kind words mean a lot.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

We literally did nothing in the sale of…

We literally did nothing in the sale of our house! All viewings were taken care of by Laura. We were kept updated by Steph and Jack. We cannot recommend them enough. Efficient, kind and considerate. Once sold, on the day of completion Laura came with a card and gift which we thought a lovely touch. Thank you to everyone,

5 September 2025
Unprompted review
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Reply from The Avenue Estate Agents

Mary, Thank you so much for your kind words and for taking the time to leave such a wonderful review. We’re delighted Laura, Steph, and Jack made the process so smooth — Laura’s thoughtful gift on completion truly reflects our values. It was a pleasure working with you.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

I purchased from The Avenue

I purchased from The Avenue, Laura, Jack and Steph were very helpful and really knew their stuff. One day if we decide to sell it will certainly be through the Avenue. The aftercare has also been very helpful to us

22 August 2025
Unprompted review
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Reply from The Avenue Estate Agents

Bipan, thank you so much for your kind words and for taking the time to leave this wonderful review. I’m delighted to hear that Laura, Jack, and Steph made your experience so positive and that you’ve found our aftercare so helpful. It means a lot that you’d choose us if you ever decide to sell.
Warm regards,
James Humphries-Stone

Rated 5 out of 5 stars

Excellent Support from The Avenue, Lichfield

We worked with Henry Teal from Lichfield as our estate agent and were hugely impressed by his professionalism and commitment throughout the process. He was exceptionally driven and determined to get the sale across the line, going above and beyond to make things happen. Although the sale didn’t conclude in the end (through no fault of Henry’s), his dedication, clear communication, and proactive approach really stood out. We wouldn’t hesitate to recommend him to others and would be glad to work with him again in the future.

15 September 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review Andrea. I’m thrilled to hear that Henry’s professionalism, commitment and proactive communication really stood out. Even though the sale didn’t conclude, your kind words mean the world to us. We’d be delighted to work with you again.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Only one estate agent worth using and that’s The Avenue

We tried an estate agent with a good reputation and got 2 viewings in 5 weeks. We then turned to Martin and The Avenue and wow what a difference. The level of professionalism was leagues above. Most impressive aspect about the process was Martins relationship with us. Did not feel like he was here to just sell my house but to go the extra mile and help in my other ways. House was on the market for 2 days and sold for over the asking price by 10k. Don’t bother with other estate agents they don’t bring what The Avenue brings. Brilliant estate agents and cannot thank them enough.

18 August 2025
Unprompted review
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Reply from The Avenue Estate Agents

Dan, thank you so much for taking the time to leave such a wonderful review! It means a lot to know that Martin’s dedication and professionalism stood out, and that your home sold in just two days—over asking by £10k! Your kind words are truly appreciated.
Thanks Again
James Humphries-Stone

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