The Avenue Estate Agents Reviews 

627
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and helpfulness. The service provided is frequently described as exceptional, with many highlighting its personal touch and efficiency. Reviewers appreciate the outstanding communication and quick response times, which kept them informed throughout the process. Many customers noted the effective marketing strategies, including high-quality photography and detailed updates after viewings. The team is often praised for going above and beyond, proactively managing sales, and offering solutions to ensure smooth transactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the exceptional commitment and... See more

Customer service

Consumers find customer service to be positive, highlighting the consistent communication, helpfulness, and... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick, clear, and... See more

Marketing

Customers consistently note positive experiences with marketing, praising the stunning materials and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures.... See more

Company replied

Rated 5 out of 5 stars

Emily was fantastic from start to finish with the recent sale of our house. A superb agent who clearly loves her work, she didn’t miss a single detail! I could not recommend Emily enough and would str... See more

Company replied

Rated 5 out of 5 stars

Emily Cuthbert-Edkins from Avenue estate agents was very professional and the most helpful person in the whole process of selling our old house and purchasing are new one. Her communication and respon... See more

Company replied

Rated 5 out of 5 stars

Big thanks to Henry and Jack for an amazing service from start to finish. Henry took over the area and helped us immensely through the marketing and completion of our sale. Henry went above and beyo... See more

Company replied


Company details

  1. Estate Agents

Written by the company

When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

627 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(627)

209 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent rental agent

Sam at The Avenue has been a breath of fresh air compared to many rental agents I've had to deal with. Communication has been clear and friendly, with any queries answered swiftly. The digital platform has made the admin very easy, especially as we've had to do it from afar. The house had been very thoroughly checked and cleaned before we moved in. And Sam went out of his way to drop the keys off. Overall a really great service!

15 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Harriet, thank you so much for taking the time to leave such a fantastic review! We’re delighted Sam’s clear communication, helpful support and the easy-to-use digital platform made everything smooth — and glad the thorough checks and key delivery made a difference.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Bailee & Alice were fantastic!

We wanted to share the very positive experience we had with Bailee and Alice at The Avenue Estate Agents.

Choosing the right agent isn’t easy, so we invited multiple agents to value our home and talk us through their approach. From the very beginning, The Avenue stood out. Their approach felt genuinely personalised, thoughtful, and focused on what was right for us.

Throughout the process, Bailee and Alice provided regular daily and weekly updates, honest and constructive feedback from viewings, and clear, data-driven insights into pricing and the local market. Communication was consistently excellent, and we always felt informed, reassured, and supported.

What really set them apart was their balance of professionalism with a down-to-earth, no-nonsense approach. It never felt transactional, we felt listened to and guided at every stage.

We would highly recommend The Avenue to anyone looking for an estate agent who is proactive, transparent, and genuinely cares about delivering a great outcome for all.

19 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review Ashley! We’re thrilled Bailee and Alice provided personalised, thoughtful support with clear communication and data-driven insights throughout your journey. Your kind recommendation means a lot to us.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Staff are a pleasure to deal with and veey efficient

Thanks so much

17 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Clare, hank you so much for taking the time to leave such a wonderful review! We’re delighted you enjoyed our amazing customer service and found our team a pleasure to deal with. Your kind words about our efficiency mean a lot to us.
Thank you again
James Humphries-Stone

Rated 4 out of 5 stars

Very informative throughout our…

Very informative throughout our purchase, at times a little overwhelming but the whole team were friendly and approachable.

5 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to share your feedback! We’re glad you found our team informative and approachable throughout your purchase, even if it felt a bit overwhelming at times. Your kind words mean a lot to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Bailee from The Avenue Estate agents…

Bailee from The Avenue Estate agents has been amazing during our purchasing journey. He is very efficient and communication is outstanding. Would definately recommend.

15 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Chloe, Thank you so much for taking the time to leave such a wonderful review! I’m thrilled that Bailee’s efficiency and outstanding communication made your purchasing journey a positive experience. Your recommendation means a great deal to us.
Thanks Again.
James Humphries-Stone

Rated 5 out of 5 stars

James Hamilton from the Avenue made our…

James Hamilton from the Avenue made our house purchase as easy and pleasant as possible.

We were in our new home within 8 weeks of the offer being made.

Communication was excellent, and everything was kept on top of.

James is truly a credit to his industry and we wouldn't hesitate to use his services should we ever move in the future.

12 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Liam, thank you so much for taking the time to share your lovely review! I’m delighted that your purchase was smooth and that we had you in your new home within eight weeks. I truly appreciate your kind words about communication and service you received from James.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

James was friendly, efficient and great at updating

James was friendly, efficient and great at keeping in touch. He went the extra mile to connect us to reliable local business people when our movers double booked us and for other things that we needed to sort on our house before selling. I would definitely recommend him to anyone looking to sell their home.

12 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for the wonderful review Claire! I'm glad I could assist you with everything from coordinating movers to connecting you with reliable local businesses. It’s always a pleasure to go the extra mile for clients, and I truly appreciate your recommendation.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Very helpful

Martin was very helpful in making the move as straight forward as could be, always on hand to answer any questions we had, which helped us alot along the minefield which is moving house.

8 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Mark thank you so much for taking the time to share such a kind review! I'm thrilled to hear that Martin was able to make the moving process smoother for you. It's great to know his support helped navigate the challenges of moving house. Wishing you all the best in your new home!
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Incredible - Thank you so much!

Thank you Bailee and Alice from the Avenue, I wouldn’t hesitate in recommending these guys to anyone and should be the first port of call for anyone looking to sell their home!

We originally sat on the market with another agent for 16 weeks. We had maybe 1 or 2 viewings a week where the ‘buyers’ clearly was not interested in our property. We began to lose faith and our new home was slipping away.

I got into contact with Bailee and Alice deflated and ready to give up. They gave us their honest opinion, feedback and a new marketing strategy. They sold our home within 3 days, with two offers over asking price!!!

Working with Bailee and Alice felt like we was working together as a team. I always felt as though they had our best interests at heart. When we was feeling the pressure with day to day life + a huge house move they did everything they could to keep pushing on! Communication 10/10.

We couldn’t thank them both enough!

11 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a glowing review Ms Bennett! We’re thrilled Bailee and Alice turned your experience around, sold your home so quickly, and secured offers over asking price. It means a lot that you felt supported and well-informed throughout the process.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Took on our property from purple bricks…

Took on our property from purple bricks and what a difference, sold quickly and then also supported massively for the duration of the sale.

1 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Ryan thank you so much for taking the time to leave such a wonderful review. I’m delighted you noticed the difference after switching from Purple Bricks — it’s great to hear we sold your property quickly and supported you throughout every stage of the sale. Your kind words mean a lot to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

House sale.

Henry was throughout the whole progress totally professional and treated me with respect. It was a difficult sale but he kept me informed all the way along. Top class agent I would recommend to anyone.

1 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Sonia thank you so much for taking the time to leave such a positive review. I’m pleased to hear that Henry remained professional, treated you with respect, and kept you informed throughout the difficult sale — that means a lot. Your recommendation means the world to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Natalie marketed our house for us and…

Natalie marketed our house for us and also conducted viewings, liaised with clients. Her expertise and client service was excellent throughout. Her attention to detail and fastidious approach to gaining client feedback was impressive. Sadly it wasn't the right time for us due to our personal circumstances but we will back to Natalie as soon as we are ready! Thanks again Natalie! :)

1 December 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Tom thank you so much for taking the time to leave such a wonderful review. I’m glad Natalie’s marketing, attention to detail and prompt feedback truly stood out — even though the timing wasn’t right this time, it means a lot. We’ll be ready whenever you are and look forward to working with you again.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Bailee has kept us informed every step of the way, answering every question promptly and efficiently. A professional, friendly service, highly recommended.

28 November 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a glowing review Sharon. I’m really pleased to hear Bailee kept you informed every step of the way and provided prompt, friendly, professional support throughout — that means a lot. Your kind recommendation is hugely appreciated.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Excellent communication

Excellent communication, goes over and above to support not just on the sale/purchase, on the whole process! Would recommend highly!

28 November 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review Kelly. I’m thrilled to hear you appreciated the communication and felt supported throughout the whole process — that means a lot. Your recommendation is hugely appreciated.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Anita was great throughout

Anita was great throughout. Very professional, experienced and knowledgeable. Despite many challenges with some viewers and offers Anita stuck to the task. She was excellent throughout and was attentive to detail all the way through to completion of the sale. We would highly recommend.

27 November 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Gary thank you so much for taking the time to leave such a wonderful review. I’m delighted that Anita’s professionalism, tenacity and attention to detail helped see things through despite the challenges — that means a lot to us. Your recommendation is truly appreciated.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

We count our lucky stars we found Emily…

We count our lucky stars we found Emily after a negative experience with a large high street agent!

We couldn’t be happier with the service we received. Emily was consistently honest, transparent and thoroughly professional from start to finish. Her dedication and expertise set her far apart from others in the field — she truly operates on a level few can match. We would recommend her to absolutely everyone.

Beth & Dan x

3 November 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a glowing review Beth & Dan. I’m thrilled to hear that you felt Emily was honest, transparent, and thoroughly professional — and that her dedication and expertise stood out so clearly. It was a pleasure working with you, and I’m so grateful for your kind words and recommendation.
Thank you, again
James Humphries-Stone

Rated 5 out of 5 stars

Great experience

Our estate agent had excellent communication and replied quickly to any concerns or queries that we had through throughout the process. On day of completion, we received a lovely gift which we thought was a lovely touch.

3 November 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Emma, Thank you so much for taking the time to leave such a wonderful review. I’m delighted to hear that our communication and responsiveness helped ease things for you — and I’m glad the completion-day gift was a nice touch. It was a pleasure working with you, and I truly appreciate your kind words.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Excellent customer experience

Sam (from Lettings) could not have been more helpful in drawing up a new tenancy agreement for my tenant who had had a change of circumstances. I felt very reassured as he talked me through the process which was carried out swiftly and thoroughly. If you are someone looking to rent or a private landlord needing help with a tenancy I would highly recommend that you speak to Sam at the Avenue.

25 November 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Rose, Thank you so much for taking the time to share your kind feedback. I’m delighted to hear that Sam made the tenancy process swift and reassuring, and that his professionalism helped put your mind at ease. It was a pleasure working with you, and I’m grateful for your recommendation.
Thank you, again
James Humphries-Stone

Rated 5 out of 5 stars

Thank you to bailee and Alice for…

Thank you to bailee and Alice for giving us the best experience in selling our home . They have made the journey far easier than seemed possible. They showed kindness throughout . They communicated to us regularly . I would recommend the avenue if anyone is thinking of selling there house they will make the journey very personal , nothing will be too much trouble . You will not be disappointed using Bailee and Alice .

26 November 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a glowing review John. I’m delighted to hear that Bailee and Alice made the journey of selling your home feel far easier than you expected — and that their kindness, regular communication and personal touch made a real difference. It was a pleasure working with you, and I truly appreciate your recommendation.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Can’t thank Alice and Bailee from the…

Can’t thank Alice and Bailee from the avenue enough for the wonderful service given to us selling the family home . So professional and kind , nothing was too much trouble , they were on hand morning till night . We were most impressed with how much time they took keeping us updated With progress .
Would recommend such a professional couple if you are thinking of selling your home .

26 November 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Tina, Thank you so much for taking the time to leave such a wonderful review. I’m thrilled to hear that Alice and Bailee provided such professional and kind support — and that they were there for you from morning till night, keeping you fully updated every step of the way. It was a privilege to assist with selling your family home.
Thank you , again
James Humphries-Stone

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look