The Backpacker Reviews 362

Excellent service. Thought that i had ordered too late for our holiday but the case arrived very quickly.
thanks

Lovely product, pleased with quality of make and colour. Thank you for prompt delivery.

Lovely bag. My daughter is really happy with it! 👌🏻

I've ordered with wrong address. Contacted them immediately and they corrected immediately, too.
Such a quick action. Very helpful and supportive

Great service, best price around and fast delivery. Would definitely recommend

excellent website, good service for delivery, exactly what we ordered (Rains texel cabin bag). Fast, efficient and accurate delivery

My daughter loves her new hype rucksack, fab service and fast delivery.

Excellent service and super fast delivery. Thank you.

Excellent service and our luggage was delivered the next day. Really excellent experience.

Great product at a great price.
Fast delivery on time
Smooth purchase
Will use site again

Very quick delivery, great price for the Bellroy bag, no problems

Needed a backpack for four day trip to Krakow…asap…. Went for the Herschel Little America. These guys delivered on time. Quality product as always and fantastic service! Will definitely use this company again in the future.

No Bag , never picks up phone. email says will get back ASAP - but 6 days of silence suggests otherwise. Not bad for a £170 suitcase and no customer service follow up despite my chasing.

Easy ordering process & good communication on order status.
Backpacks received quickly & in perfect condition.
Very impressed & would highly recommend as a retailer.

UPDATE: And, rather than attempt to deal with the poor service provided, they just flagged my review as fake to trustpilot. Evidence provided to trustpilot of our interaction, definitely a business to avoid!

3 working days to recieve an order placed on a Saturday, paid for next day delivery 1-2 working days.

The bag is as ordered.

Service after payment is a little lacking, emailed regarding this, they stated it's acceptable and falls within their terms of service which includes 1 working day of order processing, literally never seen this before, anywhere else offering 1-2 day deliveries has my items here on the Tuesday if I order Saturday.

Overall, will not use again and would recommend to shop elsewhere if speed and efficiency are required from your order.

Good price, easy website to navigate/order from, speedy delivery, immaculate product

I bought an Eastpak Transit’R large suitcase as a gift. They had the colour I wanted in stock and I chose next day delivery for a slightly higher cost and it arrived very quickly. Had no problems with ordering so was very happy all round as was my sister with her new bag. All good.

Really happy with all round service. They had the cabin bag at a very good price. Postage was fairly quick. My suitcase is fab and packaged well and secure. It’s a shame the delivery driver didn’t follow the instructions to leave the case in my enclosed porch but outside in the rain. Fortunately, I got home before any damage caused.

Well made backpack, delivered next day, would highly recommend this company