Thebeam Europe Reviews 

Ordered a rotative visor in June. It is now August. The order has not shipped and no one is answering my e-mails.

I tried to leave a bad review on their actual website, and I got a confirmation e-mail about the review, but it does not show up on the page for the product. I.e. they are suppressing negative reviews to make it look like their products and service aren't garbage.

This company will scam you. You will never get what you ordered, they will keep your money after scamming you, and they will suppress any attempts to leave an honest review about the experience.

My recent experience is very similar to others. I ordered Corky Urban mirrors on June 22, 2026 and received a confirmation email.

On June 28 I received the following:
“We wanted to give you a quick heads-up: your CORKY Urban is experiencing a short delay as we were temporarily out of stock. The good news is that our new stock is already on its way to our US warehouse, and your order will be shipped next week. We'll send you the tracking number as soon as it's on its way!”
I assumed that this meant it would be shipped the week of July 6 to July 10.

On July 7 I received the following:
“We would be grateful if you shared how things look and feel. Your review helps us and the community that supports us, and it only takes a few seconds.”
I clicked on “My order hasn’t arrived yet”.

On July 8 I replied to this message with:
“I would like an update as to when these mirrors will be shipped. Thank you.”
No reply.

Again on July 8 I received the SAME message asking me to review the product (that I haven’t received.)

On July 10 I replied to this message with:
“This product has NOT been delivered and I have NOT received a tracking number, the funds were withdrawn from my account 18 days ago and now your company wants to know how I like the product. When I click on “My order hasn’t arrived yet” I get an offer to set myself a reminder to check back in 7 days.
This is NOT acceptable. If you do not wish me to an unfavorable review, you will respond to this email with information including WHEN this order will be shipped.
AGAIN no reply.

On July 14 I sent the following:
“Where is my order??!”
AGAIN no reply.

Bad company.
I will now request a refund from PayPal.

Hello I bought a Virgo helmet in December 2023 I received my order in the summer 2024 unfortunately the size was not right. I sent back the helmet and one year later I am still waiting for my helmet. It is awfully hard to have my product or a refund. They are really hard to contact i don’t recommend them.

I am writing this review to warn potential customers about the unacceptable level of service from this company. I have been waiting for a refund for a returned item since March 2025 for order #TEM15536, and the company has ceased all communication.

Here is a brief timeline of the issue:

Feb 13: Order placed.
Mar 13: Helmet returned.
Mar 18: Thebeam confirmed receipt of the return.
Mar 28: I formally requested a refund.
July 3: After months of no resolution and over 20 emails, I sent a final demand with a deadline of July 11.
July 4: A support agent (Kristel) replied, apologizing and asked me to confirm my preference for a refund, which I did on the very same day.

It is now July 14, and despite my confirmation, the refund has not been processed, and my final email from July 11 has been ignored. The company also owes me a separate €14 refund for shipping costs which was never processed.

This complete lack of follow-up and failure to process a simple refund over a period of five months is appalling. I strongly advise against purchasing from this company.

Do not buy or loose your money.

Order placed and paid in January 2024 with deliver expected in April 2024.

We are March 2025 and no delivery and no reply of emails.

THIS COMPANY IS TERRIBLE. DO NOT BUY, DO NOT ORDER AND DO NOT PAY NOTHING. I order helmet, led and ear protection buds last year March year 2024. Finally i have that helmet 9 month later, but they sent helmet with wrong black color vizier, not transparent, what i ordered and paid.

Also they do not sent those ear protection buds. Now i have wait over 10 month. That helmet delivery i must ask 13-14 times about 8-9 month time. Now i have asked 8 times those ear buds and company do not even reply, when i will have those. They only lie and give empty promises.
Think, helmet arrived 9 month later and those ear buds and transparent vizier i have wait now over 10 month. Soon 11 month.

This company makes helmets and I guess other things. They took in money from people to produce the helmets. Everything got delayed multiple times. Then they stated that some helmets shipped. As far as I can see very few people got theirs. And on Sep 9 2024 they said all helmets shipped and people will get the tracking numbers with in a week. Today is October 3rd. No helmets no email and no explanation from the company. Do not trust these people do not invest or buy anything from companies that lie.

Attention le site marchant relatif aux accessoires de vélo (casques, relflecteurs, éclairages) the beam est une arnaque !
Commande passée et payée depuis plusieurs mois mais aucun article livré.
Contacts par mails sporadiques dans un premier temps puis plus personne.
The Beam - une belle arnaque !
Un conseil si vous ne voulez pas vous faire avoir comme moi: NE COMMANDEZ RIEN CHEZ EUX !

Joke of a company, don’t buy! I’m still waiting for my helmet after almost a year and customer service is not helping me. I’ve provided all details and nothing. I’ll be reporting their company to all bureaus and providing the receipts. Trash company that’s poorly run.

Do not buy here!!! more than 3 months waiting for the product and still not received it. I received a survey about how I like the product but never got the product. When contacting them, they do not reply. I am now fighting to get my money back