The Bed Heist Ltd Reviews 

917
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the mattresses and beds, finding them comfortable and supportive, with many highlighting the efficient and timely delivery service and helpful, courteous personnel. Consumers consistently commend the staff for their polite interactions and good communication. However, some people were dissatisfied. A few customers reported receiving mattresses that were not as described, appearing cheaper, or developing issues like dipping shortly after purchase. Additionally, some reviewers noted poor aftercare, experiencing difficulties with customer service or receiving incorrect items.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery, with some customers praising the... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of mattresses and beds,... See more

Delivery service

Customers had positive experiences with delivery service, often highlighting promptness and helpful staff.... See more

Order

Users describe ambiguous interactions with order, with some customers reporting perfect experiences from... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and politeness from customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend

Rated 4 out of 5 stars

I bought king size bed and mattress. The bed is alright, only one drawer is broken. And mattress is not that good. But its ok as per the price.

Rated 4 out of 5 stars

Great company very helpful in customer service I did ask for them to help take it upstairs but unfortunately they weren't allowed but did help me take bit up with motor on and checked everything was o... See more


Company details

  1. Mattress Shop
  2. Bed shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(917)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I brought a bed with mattress after…

I brought a bed with mattress after just 3w of using it the mattress sunk from the middle after contacting them & sending them pictures I have had no response
Second hand beds think before you buy

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Hi buying a new mattress was made so…

Hi buying a new mattress was made so easy by dealing with this company from the enquiry to placing the order and the communication to let now know when delivery would be was fantastic. The icing on the cake is its a very comfortable mattress.
Brilliant service will buy again.
Highly recommended

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

This was my first time buying a large product online .I am very pleased with service which was offered from ordering to delivery. Time and date allocated was on point. The driver is very friendly, cheerful and carried all the beds himself. The beds are very comfy , I don't remember when I last had a good sleep Thank you bed heist

20 February 2024
Unprompted review

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