The Bed Heist Ltd Reviews 914

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the mattresses and bed frames, describing them as comfortable and providing a good night's sleep. Many people appreciate the helpful and courteous staff, from sales to delivery, and highlight the smooth and timely delivery service. Reviewers often mention that the products match their online descriptions and offer great value for money, leading to high satisfaction with their purchases. However, some customers were dissatisfied with the product, reporting issues such as mattresses dipping quickly, not matching the advertised dimensions, or being of poor quality with manufacturing flaws. There were also mentions of incorrect items being delivered, missing parts, and changes to delivery dates, leading to frustration and a perception of poor aftercare.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description. Many customers praise the... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high quality of beds and... See more

Delivery service

People report positive experiences with delivery service, often praising the quick and on-time deliveries,... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers expressing delight with... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and politeness from customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend

Rated 4 out of 5 stars

I bought king size bed and mattress. The bed is alright, only one drawer is broken. And mattress is not that good. But its ok as per the price.


Company details

  1. Mattress Shop
  2. Bed shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

914 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bed heist

They delivered a double bed with two draws and one of the draws was broken,the bed has a gap when joined together.
We contacted the company about the problem and they said that they would replace the draw,we have been trying to get the replacement but now they will not respond to text messages or even reply to the email sent ,
I want everyone to know that I would not recommend or use this company again,
Also the contact phone number is not recognised.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

Beware if purchasing from this company.

We ordered a bed from a photo your company sent us online. They delivered the bed late at night in the dark & wouldnt let us check it once in our house, on opening it the drawer was broken with no front on it, my husband ran back out to the delivery man who said 'not my problem now its off the lorry'. The headboard was a lot smaller than we'd ordered also. Tried the ph no on the site which was not recognised so messaged them through face book. We have been totally ignored & there is no other way to contact them. The bed is very cheaply made with thin baton & thin material & doesn't even join properly in the middle. Very disappointed with purchase & customer communication ( which is none since taking our money). Would never ever purchase from them again. Bed needs to go to the tip, I wish I could send photos to warn people.

1 October 2024
Unprompted review
Rated 4 out of 5 stars

Left at bottom of stairs after I got…

Left at bottom of stairs after I got told that they would be delivered directly to my flat.
Was told it would be carried upstairs due to my mum being housebound.
This was agreed after I refused to pay a charge for carrying upstairs.
Would highly recommend getting them as they are really comfortable.
Would have given 5 stars otherwise

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Think before you make any purchases with them.

I asked them for delivery time, gave them my address, and they stated it will take up to 3-5 working days, which was fantastic then. On September 11th, I placed an order of king size bed and mattress with them via Whatsapp. I asked them for COD because they had both options, then they asked me for an advance payment of £60, which I transferred to them. After that, I asked them for the receipt, which they responded to after two days, and then I asked them about the delivery status, which they didn't respond to after a couple of days, saying we'll let you know tomorrow. I was patiently waiting for their response, but they didn't respond. I asked for a refund after sleeping on the floor expecting delivery, but they refused and said they will charge me £90 for cancellation. I was shocked and will never recommend making any purchases with them again, even though they were quite connected with me on the last day.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

I bought a mattress off this company

I bought a mattress off this company , it was supposed to come a week before I got it but there lorry broke down so had to wait another week but they removed my old one for free as a gesture which I was delighted with , not only is the mattress amazing it’s good quality and really has given me a great nights sleep, I chose a mattress that helps with your joints as I have problems and it really does , and the lady that kept me up to date was polite , and kept me updated , I will be purchasing another for my mum have every confidence in this firm 5 stars definantly

4 September 2024
Unprompted review
Rated 1 out of 5 stars

Good

Hi, I got delivery my double bed mattress 2000 pocket spring which is usually comfortable and good so good so far! Guys you can buy it for any season, I would like to say thanks for this mattress company
Regards,
M Fokrul Islam

5 September 2024
Unprompted review

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