The Beer Town Reviews 

942
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 423 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the fantastic prices and competitive rates compared to other sellers. Customers consistently highlight the excellent product selection, including hard-to-find items, and the easy ordering process. Many also commend the prompt and efficient delivery service, with items often arriving quickly and well-packaged, ensuring no breakages. However, some customers experienced delays in delivery, with orders taking over a week to arrive, and occasional issues with communication regarding dispatch. A few other people also felt that some orders arrived damaged, with broken bottles or incorrect items, and noted problems with the delivery company's service.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Reviewers highlight positive aspects of product, praising the great selection of beers, including... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and fair pricing... See more

Service

Reviewers mention positive feedback about service, with many consistently praising the quick and efficient... See more

Order

Consumers generally express satisfaction with the ordering process, finding it easy and straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow so ordered on the Wednesday before Father’s Day said 1-8 days delivery. Anyway I emailed them asking if it could arrive before Father’s Day as was a gift and yes it did, came 2 days later I was ab... See more

Rated 5 out of 5 stars

Fantastic price and really fast delivery from the beer town would highly recommend to anyone.their prices are vastly competitive in comparison to other sellers.also the packaging was perfect no breaka... See more

Rated 5 out of 5 stars

Easy to order and great that they stock the beer I was after. Slight delay on delivery due to excessive demand but they communicated well and let me know when the beer was dispatched. Arrived safely,... See more

Rated 5 out of 5 stars

Ordered 2 boxes of beer (48 bottles). Took a few days to process but once dispatched, arrived the next day. Was a little skeptical at first mainly due to limited customer service but was pleased nonet... See more


Company details

  1. #22 of 30 best companies in Beer shop

Written by the company

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

942 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(942)

422 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My beer delivery arrived within 24…

My beer delivery arrived within 24 hours!
Chang beer is not easy to find in the UK, but available at a competitive price from beertown.
The delivery company messaged me before delivery giving me estimated delivery time. The beer arrived within the 2 hour slot.
I will definitely use beertown again

29 April 2026
Rated 1 out of 5 stars

Order not received

It has been delivered yet and the courier company won’t arrange redelivery. They have said that Beertown need to do it but I can’t get a response from Beertown to any of my emails

29 April 2026
The Beer Town logo

Reply from The Beer Town

Hi Zoe,

Thanks for your review.

Apologies for the delay, we were in the process of finding out what had happened, and the office is closed on Saturdays and Sundays.

We sent you an email yesterday regarding this, if you want to get back to us to let us know how you wish to proceed with this order.

Many thanks
The Beer Town

Rated 1 out of 5 stars

Extremely poor service

Extremely poor service - I have ordered from them multiple times and it gets worse every time.

They don’t acknowledge emails and their delivery partner is a complete joke

29 April 2026
Unprompted review
The Beer Town logo

Reply from The Beer Town

Hi Dan,

Thanks for your review.

We have just replied to your email from last night.

Apologies for the delay, our office hours are 9am-5.30pm Monday to Friday, so all emails and messages received after this point are picked up the next morning.

Thanks
The Beer Town

Rated 1 out of 5 stars

Still waiting on the delivery

Had to contact the seller as no delivery
Only when I sent the email enquiry did I know it had been lost
Still waiting on the replacement

21 April 2026
The Beer Town logo

Reply from The Beer Town

Hi Jeff,

Thanks for your review.

We have sent you an email regarding this matter.

Many thanks
The Beer Town

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