The Beer TownReviews 

941
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 423 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the fantastic prices and competitive rates compared to other sellers. Customers consistently highlight the excellent product selection, including hard-to-find items, and the easy ordering process. Many also commend the prompt and efficient delivery service, with items often arriving quickly and well-packaged, ensuring no breakages. However, some customers experienced delays in delivery, with orders taking over a week to arrive, and occasional issues with communication regarding dispatch. A few other people also felt that some orders arrived damaged, with broken bottles or incorrect items, and noted problems with the delivery company's service.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Reviewers highlight positive aspects of product, praising the great selection of beers, including... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and fair pricing... See more

Service

Reviewers mention positive feedback about service, with many consistently praising the quick and efficient... See more

Order

Consumers generally express satisfaction with the ordering process, finding it easy and straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow so ordered on the Wednesday before Father’s Day said 1-8 days delivery. Anyway I emailed them asking if it could arrive before Father’s Day as was a gift and yes it did, came 2 days later I was ab... See more

Rated 5 out of 5 stars

Fantastic price and really fast delivery from the beer town would highly recommend to anyone.their prices are vastly competitive in comparison to other sellers.also the packaging was perfect no breaka... See more

Rated 5 out of 5 stars

Easy to order and great that they stock the beer I was after. Slight delay on delivery due to excessive demand but they communicated well and let me know when the beer was dispatched. Arrived safely,... See more

Rated 5 out of 5 stars

Ordered 2 boxes of beer (48 bottles). Took a few days to process but once dispatched, arrived the next day. Was a little skeptical at first mainly due to limited customer service but was pleased nonet... See more


Company details

  1. #22 of 30 best companies in Beer shop

Written by the company

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

941 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(941)

422 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Broken bottles

Order number 27632 I ordered this 24th Feb 26 it arrived 26th Feb 26 just recently opened a box of beers to find 3 bottles broken

26 February 2026
The Beer Town logo

Reply from The Beer Town

Hi Raymond,

Thank you for your review.

Firstly, I can only apologise that your order wasn't up to standard.

However, we do feel that the one star is a bit harsh, as you left the negative review first, before you emailed into us just before 10pm last night.

We are currently looking into this, and will be in touch with yourself as quick as we can to get everything sorted.

Thanks
The Beer Town

Rated 4 out of 5 stars

Fast delivery

Case came within 2 days all intact, great stuff. Although the customer service could do with a bit of help, emailed the company as I never received a confirmation email upon payment, but received no reply

5 March 2026
The Beer Town logo

Reply from The Beer Town

Hi Kian,

Thanks for your review, and we're glad everything went well for you regarding the products.

We have checked and a conformation was sent to yourself just after placing your order, however sometimes they can end up in the spam/junk folder unfortunately.

In regards to the no reply, after reading back through our customer enquiries, you had first emailed asking about the conformation email at 10.24am on the 4th, and one of the members of our team replied at 10.36am on the 4th.

I am unsure if your inbox filters out or blocks our emails, as that makes 2 emails that you were unable to see.

If you do order from us again in the future, and you are still having issues getting in contact, you can use the online message feature on our website which will be picked up as soon as possible.

Apologies for any inconvenience the emails may have caused, and we hope you enjoy :)

Kind regards
The Beer Town

Rated 5 out of 5 stars

Great range of high quality beers

Great range of beers, particularly from Germany where the quality is superb. Fast delivery by couriers that rarely make breakages, a good service all round that I'd recommend to beer lovers looking for quality that's difficult to find in supermarkets.

5 March 2026
Rated 5 out of 5 stars

Very quick efficient service.

Very quick efficient service.
Beer ordered online from Germany on Friday evening and the beer delivered in time for a lunchtime session in Morecambe Bay on the Tuesday.

23 February 2026

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