The Belfry Hotel & Resort Reviews 

I took my 9 yr old son and his friends for his birthday to Sam’s Club House for a meal on 7th June. Sam r and Tom were brilliant and Sam went out of his way to make my son feel very special. Both really lovely men and a credit to the belfry. Thank you.

Ali at the bar was great. Brilliant help and served me very quick with ease. Great member of the team.

We booked The Belfry’s Fire & Ice Spa Break for our first wedding anniversary, expecting a relaxing and peaceful experience. Unfortunately, it didn’t live up to expectations.

The hotel was extremely busy, filled with children running around, and the pool area was overcrowded, we actually had to queue to get in. The one hour in the Fire & Ice experience was nice, but it felt more like a short activity than a proper spa break. The room we were first given had a bathroom that smelled of sewage, and hallway noise made it sound like someone was coming into our room every time a door closed. Romantic, right?

To the staff’s credit, they were kind and did upgrade us to a suite and offer a drink, which we appreciated, but it didn’t redeem the overall experience. We also reached out directly afterwards, but the response we received felt generic and impersonal, with no named contact or meaningful apology.

We spent over £300 and were left feeling stressed and disappointed on what should have been a special occasion. Wouldn’t recommend this as a relaxing break during school holidays, weekends or bank holidays, it’s just not the right atmosphere.

We’ve been reassured that the new facilities opening soon will mean that the spa becomes a more relaxing space. Shame it’s too little, too late for us.

Enjoyed the mini trip with office colleagues!!!Incredible service provided by the staff!!Looking forward to visit more

Wonderful range of activities available for children during the Easter holidays. Clean site, pleasant, friendly and attentive staff. Especially bar man Ali

Overcrowded, the room everything was broken or chipped.

Restaurant manager in the evening was stressed and unprofessional, we were told at lunchtime we can come for dinner at the restaurant, then to be snapped at by the restaurant manager for not making a reservation. We were paying hotel guests, who were told we can just come down for dinner. If your stressed dont take it out on paying customers.

Positives - Staff were friendly, polite and helpful. Golf courses looked fantastic. Room ok.
Negatives- Traffic backed up onto main road due to traffic lights for new building works. Poor signage around sight. Hotel very cold , room was freezing and central heating sounded like a toilet being flushed. Noisy at night, people arguing as they walked along corridors.Ryders grill was average, dated seating had to use a cushion to sit on as chair so low. Tables too close together, having people’s backsides glide past your face as they sit down. Guests arriving in scruffy jeans and trainers for meals . Drinks very expensive plus service charge. Pool area busy on Friday afternoon, no privacy in freezing cold changing rooms.
First visit, not the place for me. Disappointed. Upmarket Butlins ( no end of security guards in bar / reception area at night) at best.

A very nice hotel and they offer some nice spa treatments. The rooms are nice and it's a great place to stay.

The pool is always overcrowded and the sauna/steam room is very small. You'll never get a sunlounger as people leave towels on them.

Bar is very expensive and I felt a little ripped off.

Worth staying and the food is really nice, just a shame about the pool that lets it down.

Overcrowded, staff overstretched and unhappy...que for reception too long.
Food in the restaurant was very nice..

Nice hotel food and facilities .
Highly recommend .

Disappointed to say the least. We booked a spa here in September and had an awful time for varying reasons including them not being aware we booked in on arrival (9 guests) and the pool being closed!
We were offered a return stay but they wouldn't honour the fire and ice package or the massage which we accepted.
We were booked back in for December, when we called back in, in December to book fire and ice we were told we weren't actually booked in again! A third date was arranged for Sunday 26/1.
On arrival on this day we were told again that we were not booked in, even though we pointed out we had paid nearly £300 for fire and ice.
The lady dealing with it, then asked us to wait whilst she contacted the Guest Relations Manager. After doing this she came back to say there was no record of any complaint concerning our company or our names. An email was then provided by us to evidence this.
This went back and forth for approx 2 hours, and eventually we were told to leave. This was in a busy reception area and was extremely embarrassing as we were made out to look like we had no reason to be there and we were in fact lying.
Later that afternoon the Guest Relations Manager called to say that she had found the booking and that she was the person who actually booked us in for the meal?

Prior to this conversation I received 2 emails pretty much accusing us of lying. They also said we had tried to book fire and ice that morning to convince we had a booking for the spa. Evidence was available to show if was booked and paid for in December.
The Guest Relations Manager refused to share contact details in order to escalate our experience, she also promised a call back by Tuesday 28th Jan - we are still awaiting this call.

This whole experience has been stressful and unnecessarily difficult. There is nothing relaxing about a Spa Day at The Belfry.

A party of us recently stayed overnight and had a lovely time, room was lovely, but do feel the food as gone down with quality and choice. One person at to ask for cheese on toast because spicy food, not filling counter quickly enough so no fish or rice to go with curry that was far to spicy. No dressing gown to use when using spa facilities. So disappointing.

I thoroughly enjoyed the fire and Ice experience.
I had afternoon tea and I was served by Michelle, she made me feel welcomed and relaxed.
Thank you to all the staff and wishing you a happy New year

Bought a spa weekend for my daughter’s birthday & we really loved the hotel, spa & location. Felt really pampered and the staff were a joy, especially in the spa & restaurant, thank you to all for a truly special weekend. A note to the management for consideration: spa slippers should have been included & your drinks prices are mind boggling.

it was ok. Service average

The Belfry is expensive and that's okay if the service and quality was excellent, but it isn't. The rooms are tired (mine had no heating or hot water for much of my stay and none of the staff cared). The hotel is currently a building site and will be for some time to come. It is enormous and signposting is hopeless. I was at a conference, which is clearly where they make their money, but I wouldn't go back. On the positive side the food was good especially the breakfast which was a decent buffet (buffets are inherently flawed and often offer luke warm food, but this was as good as they can be given the volume nature).

Response to the Belfry's response: What a load of meaningless rubbish!! You are SO concerned about this that you have taken 6 months to reply. And the reply essentially says "We are disappointed with the review, but don't actually care......because we are adding loads of new things that will make us loads of money in the future from more people we won't actually care about"!

I happen to know the company well who were in before us and suffered no heating at all and ruined their annual meeting. I am just organising my annual Golf Day and the Belfry didn't make the Long List let alone the Short List.

Paying customers don't want meaningless corporate platitudes, they want action and you putting your money where your mouth is.

Highly helpful staff and a beautiful golf course! However, the bar was a bit overcrowded, making it hard to place an order.

Belfry Cambridge

Arrived mid afternoon on a Saturday and no one at front desk for 7 minutes. Rooms noisy on first floor, could do with updating 239 has a cracked basin. Could not open windows fully.
No towels in room which was easily rectified but it felt like planning wasn't their strong point. It was obvious the majority of staff employed here are very young. Various functions were on, one being an 18th birthday party. Lots of rowdy teenagers running up and down the corridors, no security. Fire alarm went off at 4am, no guidance, no communication no fire wardens anywhere.
Smashed glass around stairwells total shambles outside, no one knows what's going on. Apparently no fire but not everyone got out of rooms. The hotel offered 30 minutes extra for breakfast no other compensation for lost sleep and upheaval. Note, no members of staff knocked on doors or checked rooms to see if every customer had left the building, no head count either. If there had of been a fire there could have been fatalities. The receptionist mentioned that police had been called and they were reviewing cctv but she felt the hotel had done all it could for the safety of their customers. That was not the case but she was repeating what she had been told to say, no empathy for the situation and totally wrong attitude for this customer facing job.
At breakfast, food was cold, no salt and pepper on tables and after using the swimming pool only to find that could do with updating we all agreed we would of had a much nicer stay at a premier inn or travel lodge. There is a safety issue here at this hotel, there is no security that we could see and some of the staff would benefit from basic customer care training. Investment in security needs to be addressed if the function rooms are going to allow drunken teenagers to cause havoc and distress for older customers. There was no assistance to people in wheelchairs either it was only the kindness of other people staying at the hotel that these guests got out of the hotel at all. Some were too drunk and were still in their rooms so did not leave the building. What does the Belfry plan to do about this as way of compensation and no we don't want to have reduced rates to stay again. I would not be able to sleep knowing there is no process followed with regards to a fire drill and staff were happy for customers to fend for themselves!

I visited the Belfry for a Spa Day.

The member of staff that welcomed me at the Spa reception was very warm and welcoming.

Whilst having my treatment I could hear conversations taking place in the corridor. In my opinion, a Spa Day is an opportunity to relax and unwind. This did not make for a relaxing experience at all and when I mentioned this to the member of staff that was carrying out my treatment all she did was apologise.

There was no flexibility to alter my treatment either. I had chosen the back massage and facial/scalp massage (which came as a package) but I didn’t want the facial and would have preferred some extra time on my back or scalp massage but the member of staff carrying out my treatment said she could not do this. I regularly visit several Spas a month and this is the first one where they have refused to alter/‘tweak’ a treatment. It’s not like I was asking for a completely different treatment and it’s little things like this that can make all the difference to an experience!

A light lunch was included in my package which was served at Roccos. The food was lovely and they catered very well for my milk allergy. I was so pleased with my milk free chocolate cake… thank you!

Rachel who was working in the Fire and Ice section deserves a special shout out. She was one of the most loveliest and engaging members of staff there. She is a credit to the Belfry and should be recognised for it!

I noticed it started getting quite rowdy after 5.30pm which I was told is when the membership holders start to come in. The whole ambience of the place changed and it did get quite rowdy and foul mouthed at times. I also felt there was a ‘click’ of sorts where everyone seemed to know each other. Spa etiquette certainly didn’t exist after 5.30pm. There was also a child of about age 7/8 in the Jacuzzi despite there being a notice clearly stating no children under the age of 12 are permitted in there. There didn’t seem to be any staff members around to control/address this.

It’s a shame as this place offers all the facilities that I am looking for but there are certain aspects that really need to be looked at to make this place better and more appealing.

Overall it wasn't the worst experience I’ve had and this establishment does have the potential to be outstanding.

Afternoon Tea – Avoid

If you have a food allergy avoid the afternoon tea at The Belfry. They state “we strive to provide accurate information about allergens, cross-contamination, gluten-free options, and vegetarian/vegan choices” but this is definitely not my experience. Pre ordered gluten free and waited 1 hour 20 minutes longer than other guests for my afternoon tea – they had completely forgotten about me. I was finally presented with a sandwich, not presented well and no other savoury options, I was offered a vegan sausage roll as they thought ‘it would be suitable as an alternative’ - it contained gluten! Another guest who was dairy free was offer a crème brulee – it was not dairy free.

The service that was provided to us by The Belfry at this event was shocking and extremely disappointing. I expect an establishment with the reputation such as The Belfry to be fully prepared to cater for all food allergies and staff well prepared/trained – on this occasion they completely let me down, were unprepared and genuinely did not seem to care.

A family afternoon celebration spoilt due to the inadequate service at The Belfry. It took a three week battle to get a refund.

Definitely not a recommended place if you have specific food requirements.