Thebestpdf Reviews 

37,395
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 13,335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for its ease of use and overall usefulness, making various processes simple and quick. Many people highlight the excellent service received, noting that it was exactly what they needed. Reviewers consistently commend the team for their fast, friendly, and professional responses, often solving issues promptly and efficiently. However, some customers encountered significant issues with the subscription system, finding it confusing and unclear, which led to unexpected and much higher charges than anticipated. Several reviewers expressed dissatisfaction with the pricing structure, feeling it was not worth the cost for the limited use or the actual service provided.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the process easy to follow and quick,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the responsiveness, professionalism,... See more

Response time

Customers had positive experiences with response times, frequently highlighting the quick and effective... See more

Subscription

People report ambiguous experiences with subscription, with many expressing frustration over unexpected... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing frustration over hidden charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A huge thank you to the customer service team! They were extremely kind, professional, and efficient throughout the whole process. We had quite an intense email exchange, and they truly went abov... See more

Company replied

Rated 4 out of 5 stars

You need to tell the user that the signature will be printed higher in the document. The user can then move it to the proper location. Another thing: I accidentally subscribed to your service becau... See more

Company replied

Rated 4 out of 5 stars

After (too many) emails back-and-forth, and rebuffing multiple sales attemps to get me to subscribe to a service I made clear I did not need, my account was credited. If not for the aforementioned, I... See more

Company replied

Rated 4 out of 5 stars

I was unaware that I had signed up to a monthly subscription as it was not at all clear However my money was refunded after contacting the customer service team

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(37,395)

20,660 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a great app

This is a great app. I love the convinience

19 July 2026
Thebestpdf logo

Reply from Thebestpdf

Dear Ian,

Thank you for your kind words! We're so glad to hear that you find TheBestPDF convenient to use.

We appreciate your support and look forward to continuing to serve you.

Rated 1 out of 5 stars

Not bad

I didn’t use the website

19 July 2026
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for sharing your feedback. We understand you did not use TheBestPDF but still took the time to leave a review.

If you have any specific questions about the platform's features or functionality, please feel free to reach out to us at social@thebestpdf.com. We’re here to assist you.

Best regards,
TheBestPDF Team

Rated 1 out of 5 stars
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

We understand this situation was frustrating for you. It seems there was an issue with converting your PDF file to PowerPoint format using TheBestPDF.

Please reach out to us at social@thebestpdf.com so we can investigate this further and assist you promptly.

Best regards,
TheBestPDF Team

Rated 4 out of 5 stars

thank you so much

this is good and very useful. So I am happy and usage is good

19 July 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're delighted to hear that you find TheBestPDF both useful and easy to use.

We appreciate your support and look forward to continuing to serve you.

Rated 5 out of 5 stars

IT THYROCARE

This is one of the best PDF converter tools I've used. It's fast, easy to use, and converts files accurately without losing formatting. The interface is simple, and the output quality is excellent. Highly recommended for anyone who works with PDFs regularly!

19 July 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your wonderful feedback! We're so pleased to hear that you found TheBestPDF fast, easy to use, and reliable in maintaining formatting during conversions. It's great to know the simple interface and excellent output quality stood out for you.

We appreciate your recommendation and look forward to continuing to support your PDF needs!

Rated 5 out of 5 stars

Very fast and solved my problem very…

Very fast and solved my problem very successful

19 July 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind review! We're delighted to hear that TheBestPDF was able to solve your problem quickly and effectively.

We appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

My query was dealt with immediately.

My query was dealt with immediately.

19 July 2026
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for sharing your experience with TheBestPDF. We're so pleased to hear that your query was resolved immediately — efficiency is something we always aim for.

We appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're so glad to hear that you found our team responsive and helpful.

We appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Best clearly transcribed effectively

Very easy and quick to transcribed almost 6mints screen recording effectively

19 July 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for sharing your positive experience! We're glad to hear that TheBestPDF made transcribing your 6-minute screen recording quick and easy.

We appreciate your support and look forward to serving you again!

Rated 4 out of 5 stars

Easy to use!

19 July 2026
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're glad to hear that you find TheBestPDF easy to use. Simplicity and user-friendliness are at the heart of what we aim to deliver.

We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're glad to hear you found our service quick and efficient.

We appreciate your support and look forward to assisting you again in the future.

Rated 4 out of 5 stars

Good Job

Good Job! Fast And easy…

19 July 2026
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're delighted to hear that you found TheBestPDF fast and easy to use.

We truly appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Effective

Effective, fast and functional.

18 July 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're delighted to hear that you found TheBestPDF effective, fast, and functional.

We appreciate your support and look forward to serving you again.

Rated 1 out of 5 stars

The app has not translated anything

The app has not translated anything! This is a scam!

18 July 2026
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Reply from Thebestpdf

Dear Valued Customer,

We’re sorry to hear your experience with TheBestPDF didn’t meet your expectations. It seems you encountered issues with the translation feature, and we understand how frustrating this must have been.

Please reach out to us at social@thebestpdf.com so we can assist you further.

Best regards,
TheBestPDF Team

Rated 5 out of 5 stars
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind review! We're delighted to hear that you found TheBestPDF quick and easy to use.

We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

It was good and very well put together

It was good and very well put together. Also very user friendly

18 July 2026
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're delighted to hear that you found TheBestPDF well put together and user-friendly.

We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're glad to hear you find TheBestPDF offers good value for your video needs.

We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Fast response

Fast response, listend and solved the problem within few minutes overall 10/10

18 July 2026
Thebestpdf logo

Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're delighted to hear that our team responded quickly and resolved your issue within minutes. Providing efficient and effective support is always our goal.

We appreciate your feedback and look forward to assisting you again whenever needed.

Rated 5 out of 5 stars

Prompt replies to email

Prompt replies to email. Good customer service

18 July 2026
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Reply from Thebestpdf

Dear Valued Customer,

Thank you for your kind words! We're so glad to hear that you found our email responses prompt and our customer service helpful.

We appreciate your support and look forward to assisting you again in the future.

Rated 1 out of 5 stars

They are scammers

They are scammers. I was charged more than £42 for a pdf conversion. They have all the tricks in the book to make sure they never refund you. They will dispute your claim with PayPal to prevent refund. They will also challenge the TrustPilot review to remove unfavourable reviews. They have another unclaimed review from TrustPilot called bestpdf.com which contain all the negative reviews. Here, they will challenge TrustPilot review claiming you are not a customer so it could be taken offline. I have been refused refund despite several emails and claims.

They have legitimised their scamming through dispute and challenges.

21 June 2026
Unprompted review
Thebestpdf logo

Reply from Thebestpdf

Dear Aduragbemi,

Thank you for sharing your feedback. We understand your concerns and take all matters related to customer experience seriously. While we cannot discuss specific details here, we assure you that your input is important to us.

We've assigned a dedicated case number for your request: TP-200079. Please contact us directly at social@thebestpdf.com, including your case number in the subject line, so our team can review and address your concern promptly.

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