Thebestticketfares Reviews 

135
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness, professionalism, and willingness to go above and beyond. Many people praise the customer service for being excellent, responsive, and providing clear communication, contributing to a smooth and stress-free overall experience. Conversely, a small portion of people felt that initial prices were not actual, leading to unexpected additional costs or significant discrepancies. Some customers also noted issues with the booking process, including failure to provide confirmations or tickets after payment, and experienced vague or misleading communication from staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Customer service

Consumers report positive experiences with customer service, highlighting the helpfulness, politeness, and... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers reporting positive experiences,... See more

Price

Reviewers mention ambiguous feedback about price, with some customers praising excellent prices and a simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked emp... See more

Company replied

Rated 4 out of 5 stars

It was mixed of good and bitter experience buying a flight ticket through best air fare. The day I bought the ticket I was misinformed by one of the sales team member named Rebecca. Very next day spok... See more

Company replied

Rated 4 out of 5 stars

I had a very positive experience booking my airline tickets, and Rebecca was extremely helpful throughout the process. She was professional, patient, and made everything clear and easy to understand.... See more

Company replied

Rated 4 out of 5 stars

Very cooperative staff Catrin deal with me today witch was good 👍 experience

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(135)

135 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good customer services but poor booking process

Good customer services. I have to be honest that the ticket booking is more expensive than what I expected because I had to pay more to upgrade to get the seats. So, I am not happy on this point.

12 July 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Agent Emily very helpful only problem…

Agent Emily very helpful only problem was late check-in didn’t allow me to get seats that I wanted.

11 July 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 4 out of 5 stars

I would appreciate Rebbeca with the…

I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked empathy. And I decided to proceed with cancellation. Then Rebecca called me made the situation ease for all of us . I believe the management need to set Rebecca as a good example how she lets the reviews for their agency turn from negative to positive . She did her job brilliantly and went way further . I appreciate her willingness to make an effort . All the best Rebecca few people like her carry the reputation of the company on their shoulders . My refund was processed and I am hoping to receive my money soon

8 July 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Very good service from Emily

Very good service from Emily

9 July 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Best service

Best service

8 July 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Excellent customer service privided

Excellent customer service privided. Happy with the service 😊.

8 July 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Good experience with Neo thank you

Good experience with Neo thank you

7 July 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

The sevice is really good and quick and…

The sevice is really good and quick and one of the staff Zoya helped me with check in. Would recommend them.

7 July 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Thank you Elina for a helping me …

Thank you Elina for a helping me checking in. Keep it up Elina and have a wonderful week xx.

4 July 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Sana was very helpful and made our…

Sana was very helpful and made our check-in process smooth and easy. She was patient, polite, and professional throughout. Thank you for the excellent service!

4 July 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 2 out of 5 stars

The company has price discrepancies

The company has price discrepancies, i.e. what it says on the website is different, but in reality the price is much higher, in my case it was 65% higher than the base price.
The crew helps with check-in but then quickly asks for my opinion on my satisfaction, which is a bit strange.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

I eventually received my refund, but the experience was unacceptable

I paid in full for four flight tickets after being told I would receive my e-tickets within 6–12 hours. When that deadline passed, I was told to wait 24 hours. After that, I was informed that there were no longer any seats available on the flight I had already paid for, and they would look for alternatives.

More than three days later, I still had not received a valid airline PNR or e-ticket. Despite repeated promises and multiple follow-ups, I was left without a confirmed booking.

Because of the continued delays and lack of a confirmed reservation, I had no choice but to escalate the matter with my bank.

Based on my experience, I cannot recommend this company. If you choose to book with them, I strongly advise ensuring you receive a confirmed airline booking and e-ticket as soon as possible.

Update: It has now been 17 days since I paid £2,400 for 4 tickets to Japan. I still have not received the tickets. The company also promised a full refund within 24–48 hours over a week ago, but no refund has been received. I am still waiting for a resolution and have had to pursue the matter through my credit card provider.

Update :

I have now(21st July)received the full refund, and I appreciate that the money has been returned. However, the overall experience was extremely stressful and time-consuming, and I do not believe customers should have to go through this process after paying for flight tickets.

This review reflects my personal experience from the initial booking through to the eventual refund.

29 June 2026
Rated 5 out of 5 stars

Ayesha is very helpful and very kind…

Ayesha is very helpful and very kind really happy for customer service thanks

1 July 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

good servise has been provided by Emily,

30 June 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Very helpful with the information…

Very helpful with the information provided I’m happy with everything

30 June 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 1 out of 5 stars

Don’t book with them

I booked four airline tickets with them on 16/6 They quoted a promotional offer and the total seemed reasonable. so I bought the tickets and I was told with in 24 hours you would receive the tickets! The next day they told me the promotional offer had ended and asked me to pay an additional £3,000 for new tickets, which we refused pay and requested for a refund as they did not issue the ticket!
After pressing for a resolution, they provided a ticket reference number for the Airines! The airline confirmed that this reference was invalid!
We had been chasing for a solution and, despite multiple communications, I did not receive a valid ticket or a proper refund. I am now left with extra charges and no confirmed itinerary.
Based on this experience, I would not recommend them and advise others to verify all price changes and ticket references directly with the airline before paying. I have contacted my card issuer/consumer protection authorities for help!

16 June 2026
Unprompted review
Rated 1 out of 5 stars

I'm very disappointed with services

I'm very disappointed with services. I booked a flight and they didn't send me e ticket and provide confirmation s. After calling to many times still they ignoring this matter.

24 June 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Kindly accept our sincere apologies for any inconvenience you may have experienced.

However, we are currently unable to locate any booking record under your name. Therefore, please share your booking details along with your concern at reservations@thebestticketfares.co.uk so that we can assist you better.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Emily was of great assistance

Emily was of great assistance, she assisted us well and was extremely patient throughout the whole process.

26 June 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look