The Bike Company | Windsor Reviews 

5
TrustScore 4 out of 5

4.1

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Company details

  1. Bicycle Shop

Information provided by various external sources

The Bike Company is an independent family run cycling specialist based in Windsor. We have been serving both leisure and competitive cyclists in and around London since 1990 with our Windsor store opening in 2006. We stock Road, Mountain and Hybrid bikes along with Parts, Accessories and Clothing. In addition to a full Workshop, we offer Bike Fitting Services and have a comprehensive fleet of Hire Bikes. Everyone here at The Bike Company loves cycling. Whether it's an enjoyable weekend jaunt or a strenuous triathlon, we are only too happy to discuss at length your requirements. Our experienced team is always on hand to help, please do not hesitate to call us or visit the shop.


Contact info

4.1

Great

TrustScore 4 out of 5

5 reviews

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1-star

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4.1

All reviews

(5)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent support

Excellent support from Tara and Tim. We have an electric bike and the Bike Company Team have been incredibly generous and helpful with their time and technical knowledge.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

The Bike Company in Windsor is an…

The Bike Company in Windsor is an amazing place. I went for a bike-fit today, and received a very thorough, detailed and tailored service. I was welcomed warmly as soon as I went into the store by Simon and a member of his staff. Simon was professional, knowledgeable and listened to what I'm finding difficult when riding. He made some alterations, after careful measurements of me and of my bike, and made sure I was happy with it before I left the shop. I went on a 30 mile ride immediately and have none of the aches and pains that I usually have. The cost was extremely reasonable. I am extremely happy. I live about 30 miles away from the store, but it was very well the trip up the M4 and M25 at rush hour!

11 August 2025
Unprompted review
The Bike Company | Windsor logo

Reply from The Bike Company | Windsor

Hi Julia,
Thank you for such a comprehensive & glowing review. It's fantastic to hear that you have immediately felt the benefits of your fit, we are so pleased to have that feedback. Enjoy your future riding comfort. Best Wishes from all at The Bike Company

Rated 5 out of 5 stars

I've just been in The Bike Company in…

I've just been in The Bike Company in Windsor and as always they were fantastic, fixed my bike and was on my way pretty quickly, so impressed. I've bought loads of bikes there for family and I and always been happy, great team and cracking service.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor dismissive service

Booked a service and was advised to bring the bike in a few days early. Sadly I was a day late (flight delayed on holiday) I was told I would need to rebook. I explained I would have to walk back with the bill 1.5miles but he couldn’t face cared less. They now have a lack of storage apparently (despite asking me to bring the bike in early!) it was a folding bike took up no space at all. I wouldn’t recommend them based on this experience.

9 August 2023
Unprompted review

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