Have used several times for my birds food that I hand rear. Only issue has ever been the delivery service being a bit late. I believe this is APC. Other than that the customer service, has been great.... See more
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Easy website to use, next day delivery and chicks arrived well packaged and still frozen. Advice leaflet enclosed giving advice on safe handling of the chicks and dry ice pack. Item was in perfect con... See more
This is the 2nd time I have purchased Nutriberries from the bird loft. Ordering is easy, prices are good & delivery is always speedy. My parrot even enjoyed chewing up the box they came in. Would reco... See more
My order was placed early afternoon on 31 August. It eventually arrived halfway through a FOUR hour delivery slot on 8 September. This probably due to Royal Mail the carrier. They are rubbish for... See more
Company details
Information provided by various external sources
At The Bird Loft, we offer a holistic approach to avian welfare, with a comprehensive product range from specialist foods to the largest parrot cages, catering for bird keepers, pet owners and breeders.
Contact info
48 Norwich Road, NR35 2JL, Ditchingham, United Kingdom
- 01986469450
- scalenbeak@hotmail.co.uk
- thebirdloftshop.com
4.7
Excellent
639 reviews
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AMAZING Customer Service
I live in the US, I thought that would present a problem in getting this formula. It did not. I am so pleased with this transaction!! You went above and beyond to help me and I cannot tell you how much that means to me! Thank you.
I raise some very hard to get (here in the US) pigeons and this will make my job so much easier.
I will refer all my pigeon friends to you!!
25 May 2023
Excellent service.Thanks
28 April 2023
My usual supplier was out of stock so…
My usual supplier was out of stock so tried The bird loft for the first time. It was great that the nutriberries were in stock. They were more expensive and delivery was a little slow. Because of that I would only use this company again if the same situation occurred.
9 April 2023
Reply from Thebirdloftshop
Thank you for your feedback and we are sorry that you were disappointed. We are the cheapest online retailer for NutriBerries and the reason for the slow delivery was that all purchases were on Backorder as indicated when you placed your order and on the order confirmation. You should also have received an email from ourselves to this effect as this was sent out to all customers waiting patiently for the consignment to arrive from the USA. We hope this helps.
Very helpful
15 April 2023
have not received my purchase
1 April 2023
Reply from Thebirdloftshop
This product was on backorder when order placed and we sent email to that effect to the customer to ensure that he has read the notice on our website.
Didn't have my order there but got it…
Didn't have my order there but got it next day really good service
29 March 2023
It was what it said on the site6th april…
It was what it said on the site delivered on time .quality merchandise.
23 March 2023
Very helpful
16 March 2023
Very Fast & Very Efficient* Goods…
Very Fast & Very Efficient* Goods Arrived in perfect condition* Very Happy*🌟😃😃
14 March 2023
Great products at fair prices and…
Great products at fair prices and delivered on time. Definately recommend
4 March 2023
It was easy to order and I think the…
It was easy to order and I think the prices are good. I would have ordered a lot more if they had the stock but a lot of items were sold out. I will just keep checking in to see when they restock as I would like to order from a ‘lock business’.
15 March 2023
I still didn't receive anything!
14 March 2023
Reply from Thebirdloftshop
Good Morning, Your parcel is ready to collect at the following:
"Where will your parcel be delivered?
Primera
Voorstraat 30
4791HN Klundert
Opening hours
Monday
08:30 - 18:00
Tuesday
08:30 - 18:00
Wednesday
08:30 - 18:00
Thursday
08:30 - 18:00
Friday
08:30 - 20:00
Saturday
08:30 - 17:00"
If it is not collected by 20th March it will be returned to us. We hope this is of help and please be assured that the delay has been caused by customs.
No complaints delivery brilliant
No complaints delivery brilliant, great price ,would buy again from them, many thanks
5 March 2023
Reasonable price and great service
4 March 2023
In total I'm satisfied about the services
I like, Prompt replies to emails and inquiries which gives you a feeling that someone is carful to update you with order's status. However, I dislike, delay in shipping materials as I paid the full dues on 22 Fab. 2023 but items have been informed to FedEx on 27 Feb. 2023 (as per Track history on FedEx website) which delays the pick date to be on 28 Feb. 2023
21 February 2023
Reply from Thebirdloftshop
We apologise for the delay in despatch but this was due to having to obtain additional stock to fulfill your order with a good shelf life. Unfortunately, in the midst of this was the weekend which meant that two days were lost.
Very good experience.nice to deal…
Very good experience.nice to deal with.prompt. Delivery.& has a good knowledge. Plenty of stock.
27 February 2023
Good Company to deal with
Ordered some things from them , had a small problem that they were out of date. Resolved quickly and promptly sent again. Great communication from team. Good prices too
2 March 2023
Excellent service and product always…
Excellent service and product always deliver promptly with tracking will use most definitely all the time
3 January 2023
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