The Black TuxReviews 

1,397
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

My fitter told me to order pants a size smaller because they fit large and there are side adjusters. When the pants came, they had no size adjusters and fit true to size. I tried ordering a size lar... See more

Rated 1 out of 5 stars

I cannot begin to tell people how awful this experience was with this company. Not only were they very difficult to get help during the fitting process. When my suit came in the leg length hem was ter... See more

Rated 5 out of 5 stars

Been in countless weddings that have used Black Tux and never once had any issues. Site is easy to use and intuitive. Items come super quick. Return instructions easy to follow. Customer service is in... See more

Rated 5 out of 5 stars

Overall top notch experience. Fitting at local Nordstrom’s was very easy, pleasant staff. Tux arrived at home via mail, fit perfectly. And very easy to return in provided box with label. We rente... See more

Company replied

Company details

  1. Men's clothes shop
  2. Clothing Shop

Information provided by various external sources

The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.


Contact info

2.8

Average

TrustScore 3 out of 5

1k reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.8

All reviews

(1,397)

21 reviews in the last 12 months

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Rated 4 out of 5 stars

Good price for rental, but not the highest quality

I had a great experience with The Black Tux. All of my groomsmen had suits that matched and fit and all seemed pleased with the quality. The rental was a very good and competitive price, and the groom discount is nice as well. I did have a problem and had to contact customer service, but I found them responsive and helpful.

A few reasons I didn’t give a full five stars:
- one pair of shoes we rented was clearly darker brown than the others. Probably was a newer pair
- the return date being so soon after the event, not even accounting for weekends, is very inconvenient.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Black Tux experience

Very seamless; pants needed to be exchanged and was taken care of within 2-3 days prior to event. Fit great!
Return of items was also seamless. Local PO would not accept but was referred to local CVS and they took care of the return box.

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Quick and Easy

Got me fitted in minutes and they rushed my order free of charge to make sure I got everything in time. Great customer service.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

The Black Tux = Stress Free Wedding

The Black Tux made my wedding day easy and stress free! They offered a number of stylish tux options for a formal wedding, and shipped my outfits to groomsmen all over the country. They easily accommodated size changes for myself and some of my groomsmen, and the return process was simple even for people who were traveling for the event.

11 May 2024
Unprompted review
Rated 4 out of 5 stars

Thanks Black Tux

Thanks Black Tux! The final product was wonderful. Four stars because of excellent customer service and final product. However the sizing was way off & I felt like a 12-year old boy the first time I put on the coat. I got it adjusted, just a price I wasn't looking forward to pay. Thankfully y'all helped out with that, too.

Well done. I'd use again, def recommend.

18 May 2024
Unprompted review
Rated 4 out of 5 stars

The suit looked great and fit well

The suit looked great and fit well! The process was super easy for the wedding I was in. I am even thinking about doing it for my wedding. The only concern is we had tan suits and they were kind of see through. So do not wear you red undies.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Awesome job!

We chose Black Tux for my son’s recent wedding and I’m so glad we did! The process was super easy and allowed for each fella to enter their info and get their tux delivered to them which was very nice since they were all out of town. The sizing was perfect! The guys looked so handsome and they were super comfy. They danced all night. The return process couldn’t have been easier…they put everything back into the box, sealed it up with the packing tape that was included, and shipped it back via UPS with the return label that was included. All 7 guys did it without any assistance from the ladies…what a dream! Thank you Black Tux for helping make the night perfectly magical!

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Exceeds expectations

This was genuinely a delightful company to rent from. When I got home and saw the package I ordered I knew I made the right decision. With the tux itself, it fit like a glove. I didn't even need a belt to get the pants to properly fit, and I have broader shoulders but through their sizing algorithm, they were able to compensate for that and still found something perfect for me. With the packaging, I really appreciated all of the small things that they did to make your experience better. With the bag the tux is in, it zips from the bottom to the top, making it a lot more convenient to zip it up. The package comes with its own packing tape, and the return address is stickered below your shipping address so you can just tear that off and you're all ready to ship it back! There was no hassle at all and I would definitely recommend renting here.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

50th birthday went right

I had ordered a tux for a milestone birthday event well in advance. It showed up on time. It showed up with everything I had ordered. And all the items were sized perfectly. Even if anything had gone wrong, I felt very comfortable with their commitment to get me resized replacements quickly.

Fortunately, no resizing was necessary and I was able to travel with the tux to my event. Although I had forgotten my box to ship it back at home, I did get the itmrs back in the hands of UPS for the return one day after the deadline. They waved the late fee and my return was complete!

I have used local formal wear providers in my city and found the quality of their garments far inferior in quality to what you get here at the black tux.

This is definitely my go to solution for all of my formal wear needs in the future!

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Consistently exceeds expectations for fit and comfort!

The black tux is amazing! First of all, the fit is always perfect. The three times I used the black tux for suits, they fit as good as my professionally tailored suits, and even better than suits “fitted” at normal big box suit rental stores. Additionally, a replacement item is shipped extremely fast if there are any fit issues. The return process is easy. I would not rent a tux or suit from anyone but the black tux!

11 May 2024
Unprompted review
Rated 5 out of 5 stars

very convenient to be able to try on…

very convenient to be able to try on the tux before hand and return at no cost to me. Tux arrived plenty of time before wedding. We opted for emerald green which was the perfect color since the wedding was a destination in Ireland. Highly recommend if you want to rent a tux you won't need for future events.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. They modified my reservation date after it changed and allowed me to keep the suit longer. But even more important, my partner looked amazing. All the other men at the black tie wedding we attended looked the same in ill-fitted suits. My partner looked like a movie star in his Black Tux rental. He got the jacket with the tiny dots on it. People kept coming up to him and telling him how great he looked. And how impressive his suit was. I’m really impressed with this company and will use them again for our next black tie event. I wanted him to keep the suit but we’ll just rent from The Black Tux again.

11 May 2024
Unprompted review
Rated 1 out of 5 stars

This company is a complete scam

This company is a complete scam, do not use them. They charge rental prices equivalent to the cost of a new suit; don’t listen to your reported sizes and send you items that are either too large or too small; and include unnecessary items in their rentals. For example, my suit rental listed a belt and cufflinks as required items only to receive tuxedo pants that do not have belt loops and a shirt with button, rather than French, cuffs. Do not order from this company.

14 May 2024
Unprompted review
The Black Tux logo

Reply from The Black Tux

Hi Michael,

We truly appreciate you taking the time to share your experience with us. Your disappointment is understandable, and we deeply apologize for falling short of your expectations.

We're committed to making things right for you and ensuring your satisfaction with your order. Please take a moment to send an email to socialsupport@theblacktux.com mentioning your Trustpilot review. Our dedicated team is here to provide you with the support and assistance you need.

Once again, we apologize for any inconvenience caused and thank you for your understanding. Should you have any further concerns, please don't hesitate to reach out to us.

Best regards,
The Black Tux

Rated 1 out of 5 stars

If you’re a groom and want to instantly…

If you’re a groom and want to instantly be hated by all your closest friends at once, have them drop 300 for a tux rental with this company.

I’m getting fitted with a group of 8 others of various heights and weights. What black tux has pulled off is actually quite remarkable. Not a single one of us look accurately sized.

Honestly, you’d be better off finding a tux at any local thrift store, finding a homeless person to take some scissors to it, and then defecate all over it, and you’d likely look better.

You know what, on second thought, if you want your wedding party to look similar to the 2002 NBA draft class this might be the avenue you want to go.

Seriously, I’ve had some low moments in my life. I’ve slept in a bush. Peed my pants in public. Fallen down a flight of stairs. I felt worse about myself the moments I had this tux on than all of those combined

10 May 2024
Unprompted review
The Black Tux logo

Reply from The Black Tux

Hi Daniel,
Thank you so much for taking the time to share your concerns about your event. I’m deeply sorry to hear that you felt uncomfortable wearing our items. This is definitely not the experience we want for our customers, and we genuinely appreciate your feedback.
We'd love to learn more about what happened and review your order and event with you. Could you please send an email to socialsupport@theblacktux.com about your Trustpilot review with your order number? This will help our team provide the assistance you need.
I understand how frustrating this must be for you, and I apologize for the inconvenience. We’re committed to making sure you look and feel your best for your event, and we're here to help make things right.
We look forward to hearing from you soon.
Best regards, The Black Tux

Rated 5 out of 5 stars

I have to admit I was a bit nervous…

I have to admit I was a bit nervous about renting a tux online but I shouldn’t have been. The entire thing was easy, affordable and a great quality. The tux also fit my son perfect and I had never measured anyone for a suit before. I liked that it walked you through the process step by step. I would definitely rent from them again!

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Classy all around

The Black Tux ordering process and customer service was absolutely fantastic only to be outdone by the quality of there tuxedo!

Great experience all around.

29 March 2024
Unprompted review

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