Cheap, fast shipping, safely packed and product exceeded my expectations. Order arrived 3 days after purchase and thats with the standard shipping so quick even with the covid delays going on! Amazing... See more
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criminals that double charged then refused return money then made lie pilot take review down for being defamatory when was not trust pilot are criminals who hide proper reviews dont use them!! remo... See more
When my order arrived it was completely smashed in the box. It had not been correctly wrapped and I recorded myself opening it and took pictures as evidence, tried multiple times to get in contact via... See more
Purchased a $400 dry herb vaporiser from TBS, they were willing to price match another advertised price as I preferred to shop with them. 1-2 weeks after receiving the vape, i noticed the mouthpiece... See more
Company details
Written by the company
Off Ya Tree presents The Bong Shop. Buy online, choose from Australia's biggest selection of bongs, pipes, papers, vaporizers, hookahs & accessories. The best brands including Waterfall, Pax, Tasty Puff, Elements, Volcano, Da Vinci, Piecemaker and Raw....
Contact info
Ground Floor, 76 Gladstone Street, 2609, Fyshwick, Australia
- 0456 965 744
- info@thebongshop.com.au
- thebongshop.com.au
3.5
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Im still waiting on my refund
Im still waiting on my refund. Its been so long. I havd contracted several times and I was told its been organised. Pathetic customer service experience.
28 March 2021
Reply from The Bong Shop
Hi Aly, I'm so sorry to hear you're still waiting on a refund, could you please send us an email at info@thebongshop.com.au and we'll look into sorting this out for you as soon as possible.
Haven’t received my bong
Hey there !! Um I ordered a bong over Christmas and haven’t received it....yet!!! My email said it went through etc but I still haven’t had any thing in the mail ...
27 March 2021
Reply from The Bong Shop
Hi Amanda, I'm so sorry to hear about your bong. I can't seem to locate your emails, could you please send us an email at info@offyatree.com.au and we'll sort this out for you
Excellent customer service.
26 March 2021
Great service products always arrive…
Great service products always arrive quickly
The products work as advertised and easy to order
Thank you very much
25 March 2021
Unbelievably good customer service.
Unbelievably good customer service.
I ordered an item that was delivered damaged through no fault of the bong shop. But was replaced with no questions asked.
I cannot recommend them enough. Great customer service great communication and just good people. Love you guys
25 March 2021
All goods ordered arrived in good…
All goods ordered arrived in good condition and in good time.
24 March 2021
Literally first time using a bong and…
Literally first time using a bong and love the gatorbeug! Really funny and works great, good convo starter
23 March 2021
one of the pipes was broken but I did…
one of the pipes was broken but I did drop the box! C'est la vie
23 March 2021
Fast and efficient
22 March 2021
My order was on time and what I…
My order was on time and what I ordered.I have no issues going back again
22 March 2021
I never received my product or refund.
I never received my product or refund and customer service is extremely poor.
21 March 2021
Reply from The Bong Shop
Hi Taylor, I'm so sorry about your negative experience with us! We'd love to be able to sort this out for you, could you please send us and email at info@offyatree.com.au and we'll get back to you as soon as possible. We're sorry again that your customer service experience wasn't the best and hope to rectify this with you soon!
Excellent Service please keep it up.
20 March 2021
Excellent packaging very fast & secure shipping
Turned up fast - medium/large billy was well packaged
lots of premium feeling bubblewrap 10/10 will only buy my bongs here
from now on -- will be buying another next week :D
19 March 2021
Off ya tree.
The bong shop is an excellent shop for those who love the good herb or herbs.
There is a hugely large selection of bongs and other things relating to the herb.You name it they have it .
I shop online and was amazed at all the things they have its quite remarkable.
If they do not have it in stock they will get it for you.
Its now a new improved shop with wheelchair access amongst many other things. It's lgbtq friendly and even though I live in another state they are so professional they manage through this pandemic to deliver my purchases on time.
18 March 2021
Good value quick delivery but PayPal or…
Good value quick delivery but PayPal or Debit card would be nice
18 March 2021
Great product and service
18 March 2021
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