Cheap, fast shipping, safely packed and product exceeded my expectations. Order arrived 3 days after purchase and thats with the standard shipping so quick even with the covid delays going on! Amazing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
criminals that double charged then refused return money then made lie pilot take review down for being defamatory when was not trust pilot are criminals who hide proper reviews dont use them!! remo... See more
When my order arrived it was completely smashed in the box. It had not been correctly wrapped and I recorded myself opening it and took pictures as evidence, tried multiple times to get in contact via... See more
Purchased a $400 dry herb vaporiser from TBS, they were willing to price match another advertised price as I preferred to shop with them. 1-2 weeks after receiving the vape, i noticed the mouthpiece... See more
Company details
Written by the company
Off Ya Tree presents The Bong Shop. Buy online, choose from Australia's biggest selection of bongs, pipes, papers, vaporizers, hookahs & accessories. The best brands including Waterfall, Pax, Tasty Puff, Elements, Volcano, Da Vinci, Piecemaker and Raw....
Contact info
Ground Floor, 76 Gladstone Street, 2609, Fyshwick, Australia
- 0456 965 744
- info@thebongshop.com.au
- thebongshop.com.au
3.5
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent fast service
14 February 2021
The bong shop team is great
The bong shop team is great. Always going above and beyond to help their customers.
I purchased a bong and brush. The brush was faulty and broke the bong. The team after I informed them was happy to assist after evidence was provided and replaced both the bong and brush!
Thanks for turning my frown upside down!
12 February 2021
Somewhat satisfied
images on product was peeling and then when asked about it was told i would be sent out another product however the product never came
12 February 2021
Product is 100% perfect
Product is 100% perfect and as it was stated , would buy from shop again and highly recommend to others.
11 February 2021
Was exactly what I wanted and fast…
Was exactly what I wanted and fast delivery to my door
11 February 2021
Overworked staff
Did eventually fix the problem
And promptly send via express post
I only buy acrylic bongs these days as glass breaks way to easy
Unless it is bulletproof glass lol
9 February 2021
Really good
Really good, I’ve been a customer for a few years now and they have never let me down not even once
9 February 2021
The product is exactly as described &…
The product is exactly as described & good quality.
The price is compatible with other companies selling the same product, (no favours in that regard, nor with the additional postal cost).
Dispatch & delivery very prompt though!
8 February 2021
Happy customer
everything went smooth from the order to the arrival of the product which I was also very happy with, great experience will shop here again 🤙
8 February 2021
On the ball ☝️
8 February 2021
Fantastic customer service
This is one of the best websites to order through. I recently made a purchase and when I received it, the posties had played footie with it. After a quick email, I had a fantastic response from the customer support and a new item express posted straight away. Which has become my absolute favourite piece.
7 February 2021
Quick turn around and no problems
Quick turn around and no problems, would buy here again. Thanks
6 February 2021
Terrible
Terrible. Broke the first time I cleaned it with metho and tape water. Contacted them via email to try and get a replacement and I've been ignored ever since. Do not buy this.
5 February 2021
Reply from The Bong Shop
Hi there, we're so sorry to hear your bong broke. We never recommend using metho as a form of cleaning as it does not evaporate and can be extremely harmful when inhaled. We would suggest using a proper bong cleaning product to minimize damaging not only your bong but also your lungs. Please feel free to contact us at info@thebongshop.com.au if you have any other issues.
Awesome pipe
5 February 2021
Not worth it but does the job I huess
I was missing a piece and because it was over xmas it took a while for them to respond and send it out which is fine I guess but the bong wasn’t really air tight for a while until the res built up and I ended up just getting rid of the second chamber because it was only just air tight in a certain position so I had to readjust it everytime while I was pulling a cone 😩 the water also gets sucked through to the main chamber pretty fast and the res builds up super fast in the second chamber
5 February 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.