The Bonsaïst Reviews 352

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Horrible experience. I bought a bonsai on Nov 2024 for more than 700 euros and it has been more than 3 months and I haven’t received it yet. I’ve been writing to them (because they don’t have number)... See more

Rated 5 out of 5 stars

Samen met The Bonsaïst een groot project afgerond waarbij we 130 prachtige Bonsaibomen hebben geleverd aan onze klanten. Van A-Z geweldige service geleverd en een bedrijf waar je op mag vertrouwen,... See more

Rated 5 out of 5 stars

Amazing customer service. Had some concerns before ordering as you never know what to expect when you order plants or trees. Victor was ready to help me out with my questions by responding very fast... See more

Company replied

Rated 5 out of 5 stars

Costumer service was great...rapid response and clear clarifications. I bought a Tsukimi bonsai and got 2! we quickly resolved the mistake and I was gifted the other one! Its been a little over 2 mont... See more

Company details

  1. Bonsai plant supplier

Written by the company

The online retailer for authentic Bonsai and supplies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

352 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

I'm extremely new to Bonsai trees

I'm extremely new to Bonsai trees, in fact, I've only been living on my own for 2 weeks and have never cared for a plant in my life.
But when I was deciding on my house styling, I just knew I had to get a Bonsai tree.
And just like the "magic" of advertising, I got the bonsaist recommended.
I looked for a while and decided to go for the Bonsai of Komorebi.
It arrived in approx. 5 days in perfect condition with some nice things added.
So far, the guide has been extremely helpful and my bonsai is doing really well (from my personal judgement).
Its steadily been growing and looks wonderful.

As a beginner I definitely recommend getting your bonsai from this site, because the guide added to it is extremely detailed and takes away any stress of accidentally killing the tree.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

I think the Bonsaist is the best…

I think the Bonsaist is the best website to buy a Bosai tree.

Those are in excellent quality and just beautiful. The shipping was also very fast.
The support was very friendly and accommodating.

Always again. :)

27 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic customer support - quick response on an emailed query. And the product received was perfect!!
Thank you to the Bonsaïst!

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Great quality items and service

Great quality, good price and awesome service. The community manager was very kind and helpful and provided me with the information I needed. Everything arrived perfectly safe with a good packaging. I will definitely but again from. them. The bonsai I chose arrived beautiful and healthy. 10/10 🌟

20 February 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company, great service and quality!

Samen met The Bonsaïst een groot project afgerond waarbij we 130 prachtige Bonsaibomen hebben geleverd aan onze klanten. Van A-Z geweldige service geleverd en een bedrijf waar je op mag vertrouwen, in kwaliteit van de Bonsaibomen, de verpakking en verscheping daarvan en in hun sublieme persoonlijke service! Een fantastische partij om in zee te gaan! Ga zo door, complimenten!

Worked with The Bonsaist to complete a major project where we delivered 130 beautiful Bonsai trees to our customers. Delivered great service from A-Z and a company you can trust, in quality of the Bonsai trees, their packaging and shipping and in their sublime personal service! A fantastic party to deal with! Keep up the good work, compliments!

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Might be the best purchase of 2022

The packaging of the Bonsai is remarkably good. Bearing in mind that today's delivery guys sometimes give packages a 'rough' treatment, this is very important. The Bonsai tree itself looks enchanting and with the Bonsai care guide, one has not to worry about inexperience with houseplants.

Lastly, the communication with these guys is great as well. Quick response and always on the lookout to help. All in all, this might just be the best purchase of 2022!

28 September 2022
Unprompted review
Rated 5 out of 5 stars

Fast delivery and shipped with care!

Fast delivery and shipped with care!

The tree is carefully packed and unboxing the tree is an experience in itself.

Great job, guys!

23 May 2022
Unprompted review
The Bonsaïst logo

Reply from The Bonsaïst

Thanks Tuqeer! Happy you like it.

Rated 5 out of 5 stars

Super fast service

Super fast service, the bonsai is beautifull. my jar was broken and after mentioning this the next day i allready recieved a new one!! for sure going to spread the word :)

3 May 2022
The Bonsaïst logo

Reply from The Bonsaïst

You can always count on our customer service. Glad to hear you are spreading the word Danny!

Rated 1 out of 5 stars

The pot is broken from the bonsai

The pot is broken from the bonsai, is it possible for a return

19 April 2022
The Bonsaïst logo

Reply from The Bonsaïst

Hi Teodor,

We are very sorry to hear that you have received your Bonsai tree with a broken pot. This is of course not how our trees should be delivered.

To resolve this issue with you accordingly, we will ship you another new tree on our behalf first thing today!

Hope to have informed you sufficiently, if you have any questions please feel free to contact us.

Best regards,
Team Bonsaïst

Rated 5 out of 5 stars

Beautiful Bonsai

One of the most beautiful bonsais I've ever had. I'm a big fan of bonsais and this one is just what I wanted. Love your branding as well!

18 February 2022
Unprompted review

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