I've ordered a couple of things from these guys now - XTR shifter and new 9220 brake set. Great OEM-style products at such low prices and in perfect condition as long as you don't mind not having the... See more
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Review summary
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Based on these reviews
Fast, accurate description, arrived in perfect condition, great price. Purchased SRAM Eagle GX 10-50 cassette. Note it is a new OEM part, not sold with box etc. Assume is a part that was intended for... See more
Fast efficient service. Quality parts. Ease of building yourself, or calling for custom design/build Amazing company. Will be telling everyone in our riding community about this. We hope to see m... See more
Thought I'd try The Brig as I couldn't get what I wanted in NZ. Excellent checkout experience, shipped quickly, and slightly cheaper than I would've gotten in NZ - including shipping! Will definitel... See more
Company details
Written by the company
Here at The Brig, we're on a mission to lower the cost of mountain biking. We buy parts in bulk and pass the savings on to Crew Members
Contact info
30/50 Meatworks Ave, 2100, Oxford Falls, Australia
- 0411588390
- team@thebrig.com.au
- thebrig.com.au
4.8
Excellent
289 reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ignored a genuine return/refund request
Really poor service from Eugene, I bought a rear derailleur on the recommendation of a bike mechanic only to find out it would not work with my Cassette etc, 2 days after purchasing I explained all this via email and sms to Eugene who just blanked me - it was a genuine reason for returning but The Brig have not responded, disappointing and bad service!
16 April 2026
Unprompted review
Fast delivery.
25 March 2026
Beautiful set of wheels
The whole process of choosing rims, Hubs and spokes was super easy and straight forward. Building and posting was a bit slow only because they were waiting for spokes to arrive. But they did let me know. At the end of the day the wheels did arrive and are absolutely beautiful and have held up great so far. If I am ever in need of another wheelset, I will be back. The free pedals got me to pull the trigger.
24 March 2026
Good quick service
27 March 2026
Quick delivery and no hassles.
25 March 2026
Excellent Service
Thank you for making my wheel rebuild easy.
Sent the hub on Monday and had the new Wingman wheel built and returned by Thursday. Amazing turn around and a very competitive price.
18 March 2026
Excellent communication and especially…
Excellent communication and especially quick dispatch
1 March 2026
These guys are the best
These guys are the best! Price-wise they've got the best deals going.
I had an instance where I'd bought a tyre, that had a defect upon inflating - Upon letting the team at The Brig know they'd sent me out a new one.
Can't rate them highly enough.
4 March 2026
Best parts at the best price hands down…
Best parts at the best price hands down with no bs
24 February 2026
SRAM Eagle GX 10-50 Cassette
Fast, accurate description, arrived in perfect condition, great price. Purchased SRAM Eagle GX 10-50 cassette. Note it is a new OEM part, not sold with box etc. Assume is a part that was intended for a complete bike. No concern for me as I don’t need another cardboard box in my life.
2 March 2026
Excellent value very competitive stock range .
Happy with my cassette which was in workshop packaging as per my enquiry , good communication and service from retailer , very competitive pricing, fast delivery.
23 February 2026
Awesome 🤩 great price
1 March 2026
Did the job as advertised
Did the job as advertised and less expensive for the same part than elsewhere.
27 February 2026
Product delivered promptly as described…
Product delivered promptly as described and price was sharp. What more could you ask for?
23 February 2026
Prompt delivery
I received my order the same week. Very quick turnaround from purchase to delivery. Thanks
24 February 2026
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