The British Mask Reviews 943

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have several British Masks. I still wear them when I go shopping, on public transport and when visiting crowded places. These masks fit; they have ample proprorions and are otherwise comfortabl... See more

Company replied

Rated 5 out of 5 stars

Really impressed by how these masks fit,the slight v-shape under the jawline gives them an extremely flattering look and very useful that they also can be used with a liner. I'm starting immu-suppress... See more

Rated 5 out of 5 stars

Absolutely wonderful customer service and a great product offering! (Beard masks) The perfect mask if you have beard. You can definitely see & feel that this is of high quality material & tha... See more

Company replied

Rated 5 out of 5 stars

Great product delivered very quickly. Good coverage, secure but doesn’t compress the beard. Thought the tie back would be inconvenient but it just becomes second nature and takes 3 seconds. Definitel... See more

Company replied

Company details

  1. Fashion accessories shop

Information provided by various external sources

The British mask offers a range of face masks made from 100% Cotton with interchangeable filters.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

943 reviews

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Rated 4 out of 5 stars

The masks are great and exactly what…

The masks are great and exactly what was ordered so very pleased. Faster delivery would get 5 stars but still a fantastic product and highly recommended.

14 December 2021
The British Mask logo

Reply from The British Mask

Hi Peter,

Thank you for the review.

Stay safe!

The British Mask

Rated 5 out of 5 stars

Just what I needed

Just what I needed, as I do have a long full beard !!

13 December 2021
The British Mask logo

Reply from The British Mask

Hi Ken,

Great to hear!
Thanks for the review, keep safe.

The British Mask

Rated 5 out of 5 stars

Fantastic, again

Great product. Great service. This was my fifth purchase. Thank you

12 December 2021
The British Mask logo

Reply from The British Mask

Hi,

Thanks for the review and the purchases.

Stay safe!

Rated 5 out of 5 stars

Yippeekayai

I have a couple of the large masks and absolutely love them, especially when I go the bank. I feel like Jessie James!

12 December 2021
The British Mask logo

Reply from The British Mask

Hi,

Glad you like. Stay safe out there!

The British Mask

Rated 4 out of 5 stars

Lovely festive mask

Lovely festive mask, quick efficient delivery.

12 December 2021
The British Mask logo

Reply from The British Mask

Hi Susan,

Thank you for the review, stay safe this Christmas!

The British Mask

Rated 5 out of 5 stars

Great mask

Great mask, well priced, promptly delivered.

12 December 2021
The British Mask logo

Reply from The British Mask

Hi Mike,

Thanks for the review.

Stay safe!

The British Mask

Rated 1 out of 5 stars

Supposed to be M/L

Supposed to be M/L, it was too small! Doubt it would fit the wife even.

12 December 2021
The British Mask logo

Reply from The British Mask

Hi Steve,

Sorry that you aren't satisfied with the mask.
Please email us on hello@thebritishmask.com so we can help.

Thanks.

TheBritishMask

Rated 5 out of 5 stars

Perfect solution.

The mask arrived speedily. I have quite a full beard, and it fits well. Not too tight or too loose. It ties in a bow at the back, with adjustable loops over the ears, so is much more comfortable than masks which have non-adjustable elastic loops. This does mean it takes longer to put on and take off. My solution is to slip the loops off my ears when out in the street, and wear the mask round my neck - then it’s quick and easy to re-hook the loops when entering a shop, cafe etc.

7 December 2021
The British Mask logo

Reply from The British Mask

Hi,
Thanks so much for your feedback. We are so pleased you like your mask order

Rated 5 out of 5 stars

So far so good got it for better…

So far so good got it for better protection also to try and stop dents to my beard which will take time to come out from other masks but overall its a great mask 😷

28 November 2021
The British Mask logo

Reply from The British Mask

Hi,

Thanks for the review.

Stay Safe!



Rated 5 out of 5 stars

Be confident with these guys.

Quality product, amazingly quick delivery (the very best ever) and packaging that makes you feel very confident from a top class retailer. Big yes 👍 I Love a company that works. Brilliant

25 November 2021
The British Mask logo

Reply from The British Mask

Hi Norman.

Thanks for the review.

We are working hard to make sure we are top class.

Stay Safe!

TheBritishMask

Rated 5 out of 5 stars

Excellent

This is the second time k have used this company... I can not fault the quality and the service.

22 November 2021
The British Mask logo

Reply from The British Mask

Hi,

We are glad you liked your masks.

Stay safe!

Rated 1 out of 5 stars

12 days since order and still awaiting delivery.

Had wanted them for travelling on holiday but have not arrived in time Found the mask on Amazon but went direct to the company wanting to support an independent business. Now wishing I had gone via Amazon as it’s now Friday having ordered Sunday and at least with Amazon I would most likely have received it. 5 working days should have been more than enough time. UPDATE Downgraded from 3 to 1 star now as 12 days since I ordered and 11 days since they texted saying dispatched but still no delivery. Also dubious about any business when they do respond on a complaint (not that they have actually done anything to resolve) don’t actually supply their name

19 November 2021
Unprompted review
The British Mask logo

Reply from The British Mask

Hi Nick,

We are sorry that you have not received your order in a timely manner. We guarantee that we dispatch when we send out the messages, though as we use Royal Mail for our deliveries, very occasionally things do go missing in transit. We do apologise that we have dropped the ball here.

We have resent your item.





Thanks

TheBritishMask

Rated 1 out of 5 stars

Great masks, terrible customer service

I've bought these mask before and love them. They're so comfortable and secure to wear over a beard. My third time ordering and I mistakenly ordered the wrong size. With delivery and a customs charge this cost me €60. I've tried numerous ways to find out about an exchange/refund but haven't had any reply, either through the store on Etsy or through the BritishMask website. I won't be ordering any more from this site again

8 November 2021
The British Mask logo

Reply from The British Mask

Hi Peter,
We are very sorry that you have been unable to contact us. Please email us at hello@thebritishmask.com for us to make it up to you.

Thanks,

The British Mask

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