The British Vape Company Reviews 196

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

This vape shop has been offering same day (order before 3pm) deliveries for ages now but still feels like Dorset's best kept secret. The delivery service from Chris, come rain or shine, is amazing and... See more

Company replied

Rated 5 out of 5 stars

The most friendly and helpful people you’ll ever meet! I’ve been a customer for a few years now and wouldn’t shop anywhere else and as for Chris the delivery man I take my hat off to you, same day del... See more

Company replied

Rated 5 out of 5 stars

Broadstone branch, fabulous! Always really friendly, helpful and great advice, I enjoy my weekly visit! The added bonus is if I'm working away and can't make it back in time to get to the store, if I... See more

Company replied

Rated 5 out of 5 stars

Received my regular online order of Virginia Finest. Liquid seems much thinner than previous batches and as such I’m burning through it really quickly. Updated from 1 star review. Received a prompt... See more

Company replied

Company details

  1. Electronic cigarette store
  2. Vaporiser shop

Information provided by various external sources

With Over A Decade Of Experience You Can Be Sure To Vape Safer With The British Vape Company. Specialists In E-Liquid & Hardware.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

196 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great guy great products

Great guy great products

18 May 2026
Unprompted review
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Reply from The British Vape Company

Thanks Michael — really appreciate the kind words and your support for our family-run business! Glad you’re happy with the products and service 😊 - Harry 🇬🇧💨

Rated 5 out of 5 stars

Excellent friendly helpful service

Excellent friendly helpful service! Highly recommend!

16 May 2026
Unprompted review
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Reply from The British Vape Company

Thanks so much Denise — your continued support over the years genuinely means a lot to us. We’re so grateful to have loyal customers like you supporting our family-run business. Thanks again for the lovely review! - Harry 🇬🇧💨

Rated 5 out of 5 stars

Amazing service

Amazing service, great knowledge. Large range of juices and vapes.

16 May 2026
Unprompted review
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Reply from The British Vape Company

Thanks so much for the amazing review! We really appreciate your support and are so pleased you’re enjoying both the range and service from the team. Thanks for supporting our family-run business! - Harry 🇬🇧💨

Rated 3 out of 5 stars

I always ordered 18mg but I have…

I always ordered 18mg but I have noticed you only go as high as 15mg, any reason for doing this, and what a mistake letting Chris go(SHOCKED) he was fantastic

2 February 2026
Unprompted review
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Reply from The British Vape Company

Hi Paula,
Thank you for your review . With longfill e-liquids, the maximum strength works out at 15mg once mixed. That’s because the bottle contains 10ml of 0mg flavour concentrate and 5 x 18mg nicotine shots — once combined, the overall strength dilutes to 15mg.

Regarding Chris, we don’t discuss internal employment matters publicly. What we can say is that any decisions we make are considered carefully and are always in the best interests of the business, our team, and our customers. We stand by those decisions.

If you ever need any help or advice in the future, we’re always here and happy to assist. 😊 Rachel 🇬🇧💨

Rated 1 out of 5 stars

The British vape store in parkstone has…

The British vape store in parkstone has went down hill since chris delivery driver left for one will no longer shop there and some of my neighbours has said the same

17 December 2025
Unprompted review
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Reply from The British Vape Company

Thank you for taking the time to leave feedback. We’re sorry to hear you feel this way.
As a long-standing family business, we take pride in our customer service and are grateful for the many loyal customers who continue to support us. Like all businesses, our team does occasionally change, but our commitment to great service has not.
We’re always happy to listen to genuine concerns and would welcome the chance to put things right if you choose to visit us again

Rated 5 out of 5 stars

Great service

Great service, been using them for years and never had an issue and the same day delivery is a god send if, like me, you forget to order things in advance!

24 November 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review Matthew 🥰🇬🇧💨

Rated 5 out of 5 stars

The most friendly and helpful people…

The most friendly and helpful people you’ll ever meet! I’ve been a customer for a few years now and wouldn’t shop anywhere else and as for Chris the delivery man I take my hat off to you, same day delivery is a must for a “last minute dot com” person like myself…absolute lifesaver!! 😂

14 November 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review Samantha 🥰🇬🇧💨

Rated 5 out of 5 stars

Been using The British Vape Company for…

Been using The British Vape Company for around 5 years now, the same day delivery service is brilliant always delivered, great variety of flavours and well priced. Highly recommended

29 September 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review 🥰🇬🇧💨

Rated 5 out of 5 stars

Same day delivery is amazing

This vape shop has been offering same day (order before 3pm) deliveries for ages now but still feels like Dorset's best kept secret. The delivery service from Chris, come rain or shine, is amazing and reliable. Plus you won't meet many friendlier people than him. 10 stars. The vape juice is excellent too, bonus! 😂

18 September 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review Jon 🥰🇬🇧💨

Rated 5 out of 5 stars

This is the best vape shop in the…

This is the best vape shop in the united kingdom Dave and his team do every thing to help you and make you feel welcome

11 September 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review William 🥰🇬🇧💨

Rated 5 out of 5 stars

Great service all round!

I've used British Vape for several years now. Always helpful and friendly service in store and just had my first delivery by Chris, top bloke and a great local same day delivery service.

12 August 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review Steve 🥰🇬🇧💨

Rated 5 out of 5 stars

review based on Ashley road branch

review based on Ashley road branch
freindly welcoming and no question however silly it is is to much for them.
Have recommended them many times

1 May 2025
Unprompted review
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Reply from The British Vape Company

Thank you Mark for review 🥰🇬🇧💨

Rated 5 out of 5 stars

Broadstone Branch

Broadstone branch, fabulous! Always really friendly, helpful and great advice, I enjoy my weekly visit! The added bonus is if I'm working away and can't make it back in time to get to the store, if I order by 3pm I can have my order delivered to my house the same day! Chris the delivery driver is brilliant. Highly recommend these guys 100% customer service and great juices.

29 May 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review Caroline 🥰🇬🇧💨

Rated 4 out of 5 stars

The delivery driver was excellent

The delivery driver was excellent. He went out of his way to make sure I got my delivery. I would definitely use them again

23 May 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review Shaun 🇬🇧💨

Rated 5 out of 5 stars

Highly recommend

Great team-very friendly and knowledgeable-same day delivery by Chris is fantastic-highly recommend!

20 May 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review 😊💨🇬🇧

Rated 5 out of 5 stars

Chris from The Vape company is…

Chris from The Vape company is extremely efficient and always on time. He calls you personally before he delivers and has a great attitude. Definetly recommend ordering online and using their service.

8 May 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review 😊🇬🇧💨

Rated 5 out of 5 stars

The whole team with this company have…

The whole team with this company have gone above and beyond everytime I have used them. Chris the delivery lad 10/10 happy friendly guaranteed to make you laugh ( just like the rest of the team ) highly recommend using this company can't fault them. Best of all if your put a delivery request in before 3pm you get it the same day 👍 😀

7 May 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review 🥰🇬🇧💨

Rated 5 out of 5 stars

Harry and Chris both amazing helping me…

Harry and Chris both amazing helping me sort a new vape out with same day delivery from the lovely Chris who helped set it all up . 10/10 service . Deffo recommend

25 March 2025
Unprompted review
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Reply from The British Vape Company

Thank you for review Sophie 😊🇬🇧💨

Rated 5 out of 5 stars

Absoutly amazing froom Chris in Parkstone

Absoutly amazing service from Chris in the Parkstone shop, has gone over above and beyond to get me the right Vape kit after I lost mine in a MASSIVE shop where it will never be found again! not only did he get me the colour I wanted ordered but hes also delivering it to my door for me!! Now thats what I call service.. Thanks so much guys

3 March 2025
Unprompted review
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Reply from The British Vape Company

Thank you 🤩 🇬🇧💨

Rated 5 out of 5 stars

Fantastic service today By Chris and…

Fantastic service today By Chris and Dave
Always friendly and service with a smile and a laugh ! 5 ⭐️ from me and most of my family Best Vape shop around 👍

28 February 2025
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Thank you for review 🤩🇬🇧💨

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