Thebtflgame Reviews 51

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Amazing company, very nice quality. Hope in the future they make bigger sizes for bigger men. XL Inter shirts fits, but is slighty tight around the shoulders. I prefer it bit losey. Anyway, good qua... See more

Rated 5 out of 5 stars

Giving 5 stars for quality of item but the long sleeve tee I purchased was extremely oversized to the point I had to reorder two sizes down. This wouldn't normally be an issue but I am in the US and... See more

Rated 5 out of 5 stars

Order arrived in just 3 days so that was fast. Communication was great with order confirmation and personal thank you e-mail. The quality of the shirt is great and it fits perfect! Couldn’t be happ... See more

Rated 1 out of 5 stars

Pre-ordered in october 2023, still hasn't received my clothes. Doesn't answer on mail, has tried to contact them several times. Unserious business, dont order anything. Edit: Order number: Gpn... See more

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3.6

Average

TrustScore 3.5 out of 5

51 reviews

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Replied to 20% of negative reviews

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Rated 1 out of 5 stars

Trash Quality

I received my offer, after a week. The tracking number never worked on the way to me.
The shirt had a nice fit and a good print on it - BUT after one time of washing it, the logo wears off already. After two times of washing, the print is almost unwearable ugly.
I wrote 3 !!! messages in 4 weeks and havent received an answer until today.

DONT BUY HERE

Update 04.09.2024: Still no answer from the shop, eventhough they commented my review

15 August 2024
Unprompted review
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Reply from Thebtflgame

We apologise for the inconvenience. Please leave your contact info so we can take a look at your issue.

Rated 1 out of 5 stars

AWFUL EXPERIENCE

Here is the translation of your text into English:

I placed an order on April 5th (order #TBG23224). It is now August 6th, and I still haven't received ANYTHING. The worst part is that I have contacted them multiple times (both through the form on their website and via the contact email) and have not received a single response.
This is the worst customer service I have ever seen in my life. No professionalism whatsoever. In fact, I am beginning to think they are scammers and that they will never send my order.
A disappointment and a disgrace.
NEVER buy from here.
——-

What contact info do you need? You have my order number in the comment, and if you bother to check your email inbox, you'll find the dozens of emails I've sent you over the past few months asking about my order. It seems like you enjoy messing with people.

6 August 2024
Unprompted review
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Reply from Thebtflgame

We apologise for the inconvenience. Please leave your contact info so we can take a look at your issue.

Rated 1 out of 5 stars

Avoid this shop

Avoid this shop! I have ordered two T-Shirts which I need to return (1x print is messed up, 1x size wrong). The refund policy says contact the customer service to receive a return label. I have done that multiple times but no one gets back to me since 4 weeks.

19 June 2024
Unprompted review
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Reply from Thebtflgame

We apologise for the inconvenience. Please leave your contact info so we can take a look at your issue.

Rated 1 out of 5 stars

Do not even bother

I ordered a t shirt at the start of February. It has now been 3 months and I’ve recieved nothing. When I questioned this last month they responded saying don’t worry your order is on its way. I have since emailed them TWICE and no response. Complete waste of time and lack of professionalism. Wouldn’t suggest this place to anyone which is a shame as the stuff they sell looks really good.

27 May 2024
Unprompted review
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Reply from Thebtflgame

We apologise for the inconvenience. Please leave your contact info so we can take a look at your issue.

Rated 5 out of 5 stars

Beautiful game, beautiful brand!

Order arrived in just 3 days so that was fast. Communication was great with order confirmation and personal thank you e-mail. The quality of the shirt is great and it fits perfect!

Couldn’t be happier!

23 May 2024
Unprompted review
Rated 1 out of 5 stars

Watch out before you order!

Order a shirt at this shop, was a bit to big so i wanted to send it back. E-mailed this guys 3 times, never responded to my e-mails

11 May 2024
Unprompted review
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Reply from Thebtflgame

We're sorry for the unresponsiveness. Please contact us again and we will resolve it ASAP

Rated 3 out of 5 stars

Response, confirmation and quality

Not great in responding via Mail, receiving confirmation on orders is taking far too long. But now as ive received the clothing its actually very good quality and you get what you order. By time, this company will grow and get somewhere!

1 February 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

Pre-ordered in october 2023, still hasn't received my clothes. Doesn't answer on mail, has tried to contact them several times. Unserious business, dont order anything.

Edit:
Order number: Gpnpw00zh

Edit:
Cant find it in the Mails I received. I only have order #1488 and the order number Gpnpw00zh. I can send you screenshots of the confirmation if you would like.

20 October 2023
Unprompted review
Thebtflgame logo

Reply from Thebtflgame

Hello, we're sorry for your experience. May we have your ordernumber? Hi, are you sure you ordered from us because

Edit:

Hi, this is a non-existent ordernumber. The ordernumber should start with #TBG and can be found in the confirmation email

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